Armley Moor Health Centre

Friendly staff made the visit straightforward

Excellent medical professionals, dependable and welcoming team members.

Hard to reach reception during working hours

Working full time makes it challenging to reach the practice or secure an appointment. The practice has a reputation locally as being difficult to access. I haven't had substantial contact with the team, so I'm unable to comment on their helpfulness. This is largely because getting through by phone proves problematic. On this occasion, I waited in a queue for a considerable time with limited progress. It appeared that reception staff were unavailable. I would suggest considering alternative practices in the area, as accessing services here—whether booking appointments or speaking to someone—seems unnecessarily complicated. Other local surgeries may offer more convenient access. The broader challenges facing general practice are concerning.

Reception staff were unhelpful and dismissive throughout

The practice provides a disappointing service experience. The reception team appeared unhelpful and displayed a lack of warmth when interacting with patients. Accessing appointments presents significant difficulties, with availability appearing limited both through online booking systems and telephone lines at the stated times when appointments can be reserved. Attempting to book an appointment early in the morning through the online platform yielded no available slots, and calling later in the day produced the same result. This raises questions about how appointments are allocated throughout the day. The overall impression is that the practice may not prioritise patient access to care. There are concerns about whether some practices operating in the community are meeting the standards expected by regulatory bodies and the health service.

Felt welcomed and well treated here

I am from abroad and I am grateful for the excellent care I received. I would like to thank everyone for their kind and professional treatment.

Reception staff were dismissive and unhelpful to patients

The reception team at the front desk displayed unhelpful and dismissive behaviour, both when answering calls and during in-person interactions. Their demeanour came across as unwelcoming rather than supportive, with visible signs of reluctance when asked to assist. I also observed this conduct directed towards an older visitor who was having difficulty with the check-in process. The manner in which they were addressed seemed particularly unkind and lacked patience. I was disappointed by this standard of customer service at an NHS practice. The approach taken by these staff members does not reflect well on the organisation. There appears to be a need for improvement in how patients are treated at reception level.

Couldn't get through for weeks

Extremely disappointed with the difficulty in reaching the practice and obtaining an appointment in a timely manner. The experience has been frustrating enough that I am considering finding alternative healthcare provision.

Felt listened to and well informed

The service I received today was excellent. The clinician was caring, helpful and supportive, providing me with all the information I needed. Thank you for your dedication to supporting my health and wellbeing.

Quick appointment and clean facilities

My appointment was prompt and I found the facilities to be well-maintained.

Phone appointments available without long waits

I consistently manage to secure either a telephone or in-person consultation within an acceptable timeframe. While there can be some waiting time when calling early in the morning, I'm always able to connect with someone. Additionally, the team members are supportive and I feel genuinely appreciated rather than treated as just another patient.

Long phone queues and frustrating wait times

I've been waiting on hold for quite some time now, positioned fifth in the queue, yet nearly three-quarters of an hour has passed without connection. Based on past experience, I anticipate being informed that test results are available but facing a considerable delay before receiving an explanation from a clinician. The service feels understaffed and overwhelmed. It seems the practice continues to take on new patients despite struggling to manage their existing patient load adequately.

Impossible to get through on the phone queue

I have been unable to secure an appointment at this practice. When I ring at the start of the day, I find myself positioned far back in the queue. After waiting approximately 40 minutes on the telephone, I was informed that all available slots had been allocated. This situation repeated itself on consecutive days. The practice suggested that given the urgency of my situation, I should attend an alternative walk-in centre or contact the NHS helpline instead. However, I registered with this practice specifically to have continuity of care, and I should not be directed elsewhere for routine appointments. Despite only recently joining, I am considering transferring to a different practice before establishing a relationship with the clinical team, as I find the current appointment availability unsatisfactory. It appears the practice may benefit from additional staffing resources to manage patient demand more effectively.

Helpful support during a difficult time

Excellent assistance provided for my child, demonstrating genuine helpfulness during a period of illness and consistently treating the situation with appropriate care and attention throughout a challenging time.

Reception staff dismissive about mental health concerns

I felt that this practice does not prioritise mental health support adequately. The reception team appeared indifferent to patient concerns, and accessing appointments with qualified professionals proved difficult. The overall experience left me feeling unsupported and frustrated with the level of care provided. During a recent visit, I felt dismissed when discussing my mental health needs. Rather than exploring solutions, the focus seemed to be on limitations within the service and suggestions to contact alternative providers. I felt that the staff member I saw did not engage constructively with my situation or offer practical support. Instead, the conversation centred on constraints of the NHS system, which left me feeling blamed rather than helped. I found this appointment particularly unhelpful and do not feel confident returning to see this staff member. My experience suggests that this practice may benefit from reviewing how mental health patients are supported and how reception and clinical staff communicate with vulnerable individuals. I would encourage others to consider whether this practice meets their healthcare needs.

Receptionists were dismissive during a medical emergency

I recently made the decision to switch to a different GP practice. Previously, I would have spoken very positively about this practice, recognising the excellent standard of care provided. I remain fully cognisant of the significant pressures that primary care services currently face. However, I have found the reception staff to be consistently discourteous. During a recent visit to collect repeat medication after my inhaler became ineffective, I experienced a medical emergency whilst in the surgery. Naturally, this was an unexpected situation. As the situation developed, I was directed to attend my local pharmacy for emergency medication and subsequently advised to proceed to the accident and emergency department. Fortunately, a healthcare professional who was attending to another patient identified me and provided assistance, arranging for an ambulance. Following my attendance at the hospital, I returned the next day with recommendations from the emergency department. I initially encountered a courteous staff member, but was then attended to by another individual who made reference to a previous interaction and subsequently expressed disapproval regarding my attendance during the medical emergency. This person was also discourteous to their colleague. On other occasions when I have contacted the practice with various concerns, I have received inconsistent explanations from reception staff, with no coherent narrative emerging. The nursing team and several of the established clinicians are notable exceptions, and I recognise they are clearly doing their utmost within a service that is clearly under considerable strain and resource constraints. However, it is important that all staff members approach their roles with compassion and respect, viewing each person as an individual rather than simply part of a workload.

Couldn't get through on the phone line

It's unfortunate that I feel compelled to rate this practice at all. I don't believe it meets the standards expected of a healthcare facility.

Reception staff turned away patient for being two minutes late

My friend attended an appointment and arrived several minutes early. Upon checking in at reception, she was informed by a staff member that she had missed her slot, despite being present before the scheduled time. The interaction felt dismissive and unkind. The staff member had distinctive short hair with contrasting colours.

Long waits and prescription errors at this surgery

The appointment availability at this practice involves a considerable waiting period of several weeks. When attempting to book by telephone during morning hours, I experienced lengthy hold times exceeding thirty minutes, with no guarantee of securing an appointment. I have encountered issues with repeat prescription processing, including orders being directed to an unsuitable pharmacy location, which resulted in further delays in obtaining the complete medication supply. Overall, my experience with this surgery has been disappointing due to multiple operational difficulties and the extended timeframes required to access appointments.

Rude reception made urgent appointment difficult

This practice provided an extremely disappointing experience. The standard of care fell well short of expectations, and the overall service was unsatisfactory. The reception team displayed a dismissive attitude, and there appeared to be little concern shown when attempting to access urgent appointment availability.

Staff were helpful despite phone queue waits

The team demonstrated genuine kindness and helpfulness throughout my visit. As with most healthcare facilities, there is naturally some waiting time involved when booking an appointment by phone, which is fairly standard practice. I previously received treatment from a therapist who was excellent, skilled, and approachable. I would be happy to return if needed, though fortunately my symptoms have resolved following the treatment I received. I'm very grateful for the quality of care provided.

Impossible to book appointments through daily phone queues

I have been extremely dissatisfied with the service provided. Obtaining an appointment through the practice has proven to be very challenging. The process requires calling at 8 am each day to check availability, which has been largely ineffective. When calls do connect at that time, the queue is lengthy and appointments are typically unavailable. This situation has been particularly frustrating. Additionally, I experienced an issue during a testing procedure where I was provided with incorrect materials, necessitating that I restart the process. This resulted in significant inconvenience and wasted effort. I find it concerning that such errors occur and that accessing medical consultations remains so difficult. The overall experience has left me with serious concerns about the standard of care and accessibility within the practice.