Arthur Medical Centre

Exceptional Medical Care: Reliable, Helpful, and Flawless

Since relocating to this region, I have experienced no issues with the surgery and have consistently been able to secure an appointment. Their assistance with my healthcare concerns has been exceptional, and I cannot find any faults. A☆

Caring doctors solve knee problems with expertise

Comprehensive medical offerings and skilled physicians. Successfully addressed my worn-out knee issues after some time. Particular appreciation goes to Dr Furness and Dr Woodier for their care.

Frustrating medical care leaves patient in pain

I contacted the reception to discuss changing my medication due to ongoing pain. Previously, my doctor had advised waiting a few weeks before making any changes. However, the receptionist insisted I schedule a routine appointment with a 6-8 week waiting period. I explained that the doctor had suggested I follow up in a couple of weeks about medication adjustments. The receptionist said she would consult the doctor and return my call. An hour later, I received a message stating I must book a routine appointment, which would take 6-8 weeks just to get approval for medication changes. Seriously? Arthur Medical Centre is completely ridiculous. It seems they have zero concern for patients' suffering or quality of life. I'm immediately switching healthcare providers and strongly recommend others avoid this terrible practice. Their lack of compassion is appalling.

Compassionate care when you need it most

The front desk staff were incredibly helpful, securing a last-minute appointment for my child and displaying remarkable compassion. The medical assistance and guidance we received were excellent. I'm delighted that we remain within their service area despite our recent move, and we've consistently had a smooth experience.

Navigating healthcare challenges with strategic communication

Scheduling a visit for my child has become incredibly frustrating. While the medical staff are top-notch, actually getting an appointment is nearly impossible. My advice is to be strategic when speaking with the care navigation team - emphasize your concerns dramatically to secure an urgent slot. Otherwise, you'll simply be redirected to 111, which isn't helpful if the situation doesn't meet their strict urgency criteria. It's disheartening because this practice used to provide exceptional service.

Exceptional Patient Care Makes Hospital Stand Out

The quality of care provided by the hospital is excellent, and we are pleased with the attention received by the patient.

Appointment Frustration: Zero Stars for Customer Service

It is truly disappointing that they require your name, address, and date of birth just to record that a conversation took place. After collecting this information, they simply inform you that there are no available appointments. Furthermore, they instruct you to call back at 8 am only to reiterate that securing an appointment for the day is impossible as well! This service deserves zero stars!

Gratitude for Exceptional Healthcare Team and Service

I am truly thankful for the support I received from the dedicated nurses, as well as the comforting phone call from my doctor regarding my test outcomes. It all means a lot to me—thank you! A grateful patient 💯

Dr Thompson: A Compassionate Medical Professional

Reaching the surgery can be incredibly frustrating, but if you manage to connect and find yourself with Dr. Thompson, prepare for an uplifting experience. She is truly wonderful. In the brief time of about ten minutes that I spent with her, she proved to be far more efficient and professional than my previous experiences at Royal Derby. What impressed me even more was how she addressed my husband's inquiries without any hint of impatience; he typically avoids social interactions except when absolutely necessary for me, yet he found her delightful as well. Her warmth was palpable—she genuinely took the time to comfort me by holding my hand in a caring manner. From now on, I will certainly make it a point to request her whenever I need medical assistance. Dr. Thompson is simply phenomenal! Thank you for your support and kindness (the one with the hobbit child!).

Prescription Nightmare: Healthcare System Fails Vulnerable Patient

I have encountered numerous challenges with the surgery regarding the monthly renewal of my mother's prescription, as she is unable to handle this task on her own. I have spent countless hours on the phone, receiving conflicting information from various staff members. Every month, despite assurances that everything was resolved during our last conversation, I find myself having to contact the GP surgery again. It becomes necessary for me to escalate matters and request an urgent prescription because they fail to follow through with their previous commitments. I feel compelled to report this situation to PALS since my mother could experience serious health issues if I didn't advocate for her. To elaborate on this issue: after my mother's 12-month batch prescription expired, the earliest appointment available with her GP was three weeks away. A receptionist informed me that a note would be made for a discussion with the GP pharmacist about arranging a temporary addition of medication until we could see the doctor again. However, when I contacted the pharmacy later, it became apparent that no action had been taken once more. Consequently, I've spent twenty minutes on hold at 11 AM trying to reach someone who can assist me. While it was promised that this matter would be resolved promptly—only one out of six medications has been renewed for just one month—I find myself back in line waiting another thirty minutes at 4:30 PM seeking further answers about what has gone wrong. What adds to my frustration is there being no triage system available over the phone; instead I'm stuck in a queue alongside individuals needing appointments as well—it's all so inefficient! I'm perplexed why there isn't an improved protocol implemented once an annual batch prescription concludes? Surely there should be some notification sent out from GPs when such events occur? My mother relies heavily on these medications each month; she cannot simply skip doses due solely because her batch supply ran its course—isn't that something worth contemplating? It seems likely other patients face similar predicaments too—we can’t possibly be alone in experiencing these complications!

GP Surgery's Dramatic Decline Since Pandemic

Having resided in this locality for twelve years, I have witnessed the GP surgery's remarkable performance prior to the pandemic. Currently, securing an appointment has become nearly impossible due to a drastic drop in service quality over the past year. The waiting areas are largely vacant, yet there are plans for an extension! This seems aimed at creating even more unused spaces on a daily basis. Furthermore, if one dares to voice criticism regarding their service, they are often met with condescending 'open letters' and official 'communications' designed merely to excuse the significant decline in care standards. Clearly, this practice requires new leadership and substantial changes to improve its operations effectively.

Healthcare Prescription Nightmare: Empty Office, No Appointments

If I had the option, I wouldn't award them any stars. The care my partner receives concerning prescriptions is appalling; despite receiving final warnings regarding reviews, securing an appointment remains impossible. It's frustrating to witness such a lack of resources—perhaps they should take actual steps to improve things. Most of the time when you visit, the place is deserted. They need to get their act together and start accommodating prescription appointments; it shouldn’t be that challenging. Regarding 8 am calls, many individuals have jobs and can't always explain delays; waiting on hold for an hour only to be told to call back tomorrow is absurd—nothing ever seems likely to change from this situation.

Exceptional Care: From Thorough Exam to Specialist Referral

I was truly impressed! I scheduled a visit with a doctor who dedicated ample time to assess my condition. The examination was extremely detailed! She arranged for another appointment for the following week at The Royal Derby. Thank you!

Surgery Needs Better Management and Coordination

The reception staff at the front desk generally perform well. The physicians are competent, but it would enhance the experience if patients could see the same doctor during each visit. The telephone system is inadequate; the practice requires a Coordinator to manage resources, staffing, and ensure consistency among services. This clinic was once considered exemplary in its field, but it is in need of a new organizational framework. Having an approachable Manager available for patient interaction would be beneficial.

Impossible to get appointment

Surgery now operates ‘on the day’ appointment system. Took me 4 days and over 300 re-deals for call to be answered and get an appointment. Care is good but difficult to get appointment

Appointment chaos at local medical practice

Still unable to schedule regular check-ups. Only same-day appointments available, which require calling or visiting the clinic precisely at 8am. Even then, there's no assurance of securing a slot. The phone line is perpetually busy at 8am, and if you miraculously get through, you'll be left waiting in a queue, only to discover all daily appointments have been allocated! Patients are prevented from booking future appointments in person or over the phone with the clinic. The staff suggest calling 111 as the sole alternative. Why is it impossible to pre-book a routine consultation with my own physician? The current system is incredibly aggravating and inefficient.

Healthcare Failure: No Appointments, No Care

Completely ineffective! A child showing signs of a chest infection is left without available appointments. Try consulting the pharmacy, as they might be able to provide some assistance. However, when the pharmacy can’t help either, you’re directed to call 111 for support. The service is utterly unhelpful. Whenever you attempt to reach out for aid, there are no openings available and the personnel respond like automated machines, continually reciting the same phrases. There’s a total lack of empathy or regard for patients’ needs. This practice is truly shameful.

Frustrating healthcare experience with zero available appointments

Utterly futile medical establishment attempted to schedule a consultation on 5/4/24, only to inform me that all slots are completely booked for the entire month. What an absolute farce - and then the receptionist casually suggested I could opt for a private consultation, as if that's a helpful solution.

Rude Receptionists at Poorly Managed Practice

The practice is managed extremely poorly. The reception staff display a lack of courtesy and are not at all helpful, so you should expect to accomplish little when you reach out by phone.

Staff Rudeness Tarnishes 15-Year Customer Loyalty

It appears that the employees at this location could benefit from improving their interpersonal skills, as I have noticed a significant decline in service quality. I've been visiting for 15 years now, and unfortunately, my experiences have become less favorable over time.