Ashbourne Medical Practice

Compassionate care from incredible healthcare heroes

Dr Curry and the entire medical team at this facility are truly exceptional. Every healthcare professional I've encountered has been incredibly kind and attentive, ensuring I feel completely comfortable and heard. You are all a shining example of the compassionate care the NHS represents.

Extremely grumpy and unhelpful

On holiday in Ashbourne. Husband has all signs of cellulitis. As internet says we could pop into any gp whilst on holiday we went in here. Grumpy older receptionist wouldn’t entertain him coming in. It would’ve taken a gp two mins to look and check to see if we need to go to Derby to get it checked thoroughly. Instead we have a thirty minute trip just on the offchance. Thanks but no thanks! She wasn’t interested, unsympathetic was rude and extremely unhelpful

Exceptional healthcare that truly puts patients first

If every general practice operated with such efficiency, I believe the country's overall health would see significant enhancement. The level of care here is truly exceptional, characterized by utmost professionalism. The staff are incredibly welcoming and easy to interact with. My sincere appreciation goes out to them. Perfect score. Absolutely worth recommending.

Horrible customer service ruins entire experience

The front desk staff displayed an incredibly unwelcoming attitude. Their service was completely unsatisfactory. The employee was so unhelpful, with just a single person managing the counter. Their demeanor was so offensive that it triggered significant emotional distress, compelling me to seek alternative registration options.

Compassionate care despite long wait for blood test

Called the clinic early today with a concerning health issue Received a timely appointment at 10:10. Met a compassionate physician who was meticulous, empathetic, and comforting. The only drawback was the extended wait of over an hour for blood work, but I'm still appreciative of the prompt same-day consultation. Sincerely grateful

Excellent eye care when i needed it most

I sought medical attention on short notice due to a severe eye condition. The consultation was comprehensive, and the healthcare provider engaged me in a thoughtful dialogue about potential treatments, which were then quickly administered. Despite being in the midst of the busy holiday season with undoubtedly high patient volumes, the staff maintained a friendly and inviting environment. Excellent service...

Terrible gp practice with awful service and attitude

I've rarely encountered the same general practitioner twice. Perhaps it happened once, but it's certainly not standard. My "designated GP" remains a mystery. They seem to cycle through numerous locum doctors, suggesting they likely irritate staff as well as patients. Their telephone holding message claims "You can book, cancel or view appointments online" - a complete falsehood. Only blood tests and physiotherapy can be scheduled digitally, not actual GP consultations. They appear to make a concerted effort with newly registered patients, possibly to secure positive feedback, but quickly descend to typical NHS standards. Securing even the most basic medical arrangement requires extraordinary effort. The reception and administrative staff are combative and inefficient, to put it charitably. As a UK national, you're legally compelled to fund this subpar service. It would never survive in a commercial environment. Absolutely dreadful. Neighboring practices are equally problematic; through poor health, I've been forced to explore multiple options. One was marginally worse, but this is far from acceptable. The fundamental issue is a terrible attitude. Patients are viewed as mere inconveniences to be reluctantly tolerated, and quickly criticized if they dare challenge procedural shortcomings. When administrative staff feel comfortable inserting personal commentary into medical records, it signals a deeply dysfunctional system.

Compassionate doctor saves the day with expert care

Dr Rachael Ward demonstrated exceptional care and compassion when I potentially faced a reportable health issue (Whooping Cough) recently. She was incredibly meticulous, empathetic, and genuinely invested in my health. Her personal follow-up, which included three separate phone calls, was remarkably comforting and professional - truly surpassing standard medical care. I'm deeply grateful for her support and feel significantly more at ease, especially since no symptoms have emerged. Sincere thanks, Dennis

Compassionate care saved my mother's life

I want to express my heartfelt gratitude to the incredible reception team, physicians, and emergency medical professional who have provided outstanding care for my mother during her recent two-week medical journey. Your compassion and dedication have been truly remarkable. 🙂

Gill rasdall saves the day at my gp surgery

Like many GP Surgeries, getting through can be challenging, so I opted to email about my non-urgent matter. I was met with the most exceptional, supportive, and thorough assistance from a staff member named Gill Rasdall. She proactively sent me updates without being prompted, demonstrating a genuinely friendly and helpful attitude. Gill has completely transformed my perception of GP interactions, especially given the recent negative media coverage. Her dedication is remarkable, and I truly believe every local surgery would benefit from having someone like her. My heartfelt thanks to Gill for her outstanding service.

Terrible customer service with impossible phone contact

Getting in touch with this company is incredibly frustrating. I've wasted several hours attempting to reach someone by phone, and no matter which menu option I choose (Appointments or Other), the line simply continues to ring with no answer. This is happening during their standard business hours, which makes the situation even more unacceptable.

Frustrating healthcare experience with zero medical support

Securing a proper medical assessment seems futile; I strongly recommend heading to the Accident and Emergency department instead. This situation regrettably epitomizes the current state of our healthcare system, where bureaucratic personnel have assumed complete control.

Compassionate care at its absolute best

Dr Curry is truly one of the most compassionate general practitioners I've encountered. Two of the front desk staff are exceptional. I recently went through an incredibly nerve-wracking situation, and their empathy was deeply meaningful. The administrative team are absolutely wonderful. Although Ashbourne has significantly expanded its population over time, with only two medical facilities available, this practice consistently demonstrates extraordinary dedication and personalized attention to every single patient. Truly an outstanding healthcare provider.

Worst purchase ever made in my life

Terrible

Frustrating healthcare experience with unhelpful medical staff

Getting an appointment with a general practitioner feels nearly impossible these days. Simply connecting with the reception desk presents a significant challenge. While the staff and doctors appear genuinely committed when you finally manage to communicate with them, the overall experience is frustrating. In my case, a referral to a specialist was completely neglected by the reception team, who failed to follow up or track the request.

Lifesaving care for our sick little one

Exceptional care and attention for our little one who's struggled with recurring illnesses lately. We were impressed by the swift response and outstanding treatment received.

Great first impression of medical practice

Exceptional customer care. The front desk staff are incredibly friendly and accommodating. As newcomers to the neighborhood, we feel fortunate to have discovered such a fantastic medical facility.

Terrible customer service at local pharmacy

The bespectacled female employee at the pharmacy displays an incredibly discourteous and unhelpful demeanor, showing a complete lack of respect for customers. As a result, my spouse and I have terminated all our prescription services with this establishment due to this particularly unpleasant staff member. The male employee was equally unprofessional. He complained about being understaffed and rudely suggested that if we were dissatisfied, we should take our business elsewhere - which we promptly did.

Terrible healthcare with pushy covid vaccine agenda

TERRIBLE TERRIBLE TERRIBLE!! The nurse is solely fixated on your Covid vaccination status, completely disregarding the actual purpose of your medical visit. It's unacceptable to impose personal views on patients. As a result, I'm terminating my relationship with this practice. The receptionist, however, was pleasant.

Exceptional medical care in a pristine setting

Immaculately maintained and highly organized - this medical center operates with precision and expertise. The community of Ashbourne truly benefits from such a top-notch healthcare resource.