Ashburn Medical Centre
Average! (29 reviews)
Average! (29 reviews)
Feedback reflects a mixed experience across the practice. Positive comments highlight courteous and welcoming reception staff, professional clinical care, and a caring approach during appointments. Several patients praised the helpfulness and responsiveness of the team, with some describing their experiences as excellent and reassuring.
However, significant concerns emerge around appointment access, which represents the most frequently cited issue. Patients report substantial difficulties securing appointments, including long telephone waiting times, unavailable slots, and inconsistent booking system records. Some describe being unable to book appointments despite repeated attempts over multiple days. Additionally, concerns are raised regarding communication clarity, with instances of discrepancies between appointment confirmations and actual availability, as well as unclear information about test results and clinical decisions.
Other service concerns include reception experiences where patients felt dismissed or treated disrespectfully, inadequate clinical assessment in some cases, and a perceived lack of continuity of care. One patient noted particular difficulty maintaining regular contact with their established clinician. While some interactions were described as courteous, others felt dismissive or lacking in compassion, particularly during sensitive circumstances. These varied experiences suggest inconsistency in service delivery across different aspects of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience across the practice. Positive comments highlight courteous and welcoming reception staff, professional clinical care, and a caring approach during appointments. Several patients praised the helpfulness and responsiveness of the team, with some describing their experiences as excellent and reassuring.
However, significant concerns emerge around appointment access, which represents the most frequently cited issue. Patients report substantial difficulties securing appointments, including long telephone waiting times, unavailable slots, and inconsistent booking system records. Some describe being unable to book appointments despite repeated attempts over multiple days. Additionally, concerns are raised regarding communication clarity, with instances of discrepancies between appointment confirmations and actual availability, as well as unclear information about test results and clinical decisions.
Other service concerns include reception experiences where patients felt dismissed or treated disrespectfully, inadequate clinical assessment in some cases, and a perceived lack of continuity of care. One patient noted particular difficulty maintaining regular contact with their established clinician. While some interactions were described as courteous, others felt dismissive or lacking in compassion, particularly during sensitive circumstances. These varied experiences suggest inconsistency in service delivery across different aspects of the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Sanjaya R.
4 years ago
Bad!
Couldn't get an appointment when needed
The appointment experience fell short of expectations. It would have been preferable to seek care elsewhere.
K S.
4 years ago
Excellent!
Staff were friendly and helpful throughout
The team members were friendly and welcoming.
Kaylie C.
4 years ago
Bad!
Phone queue delays made booking impossible
Disappointing experience. I was instructed to phone and arrange an appointment, which I did. I called at 8am and waited in the queue for approximately 30 minutes, only to be told that no appointments were available and that I should try calling back later. I followed this advice but was unable to secure an appointment over the course of several working days. I found it frustrating that I was required to make repeated phone calls to arrange an appointment that the practice had asked me to book in the first place.
Ewelina T.
5 years ago
Bad!
Confusing appointment letters and prescription errors
This practice has been very disappointing. There have been ongoing issues with my visits. On a recent occasion, I received a prescription that I felt was incorrect for my infant. Today when I attended for a routine appointment, I was told the next available slot is in a week's time, despite the appointment letter I had received indicating it should be today.
Lesley C.
5 years ago
Bad!
Couldn't get through on the phone
Not satisfactory.
Nikita C.
7 years ago
Bad!
Couldn't get the help I needed
The practice was not helpful with my needs.
Omar A.
8 years ago
Bad!
Unhelpful reception staff and long waits
I have had a disappointing experience at this medical facility.
Keith L.
9 years ago
Great!
Friendly reception made the visit straightforward
Excellent experience
Sam K.
9 years ago
Bad!
Repeatedly let down by poor communication and mix-ups
Unsatisfactory experience. I rarely visit medical practices and only registered at this surgery nine months ago, but each visit has presented difficulties. I have frequently received inaccurate information, laboratory tests have been ordered incorrectly, there have been delays in obtaining results, and I have attended appointments only to be informed that the planned treatment cannot proceed at that time, despite previous guidance from clinical staff at the surgery indicating that treatment was ready to commence and that I should schedule an appointment. I feel significantly disappointed by this surgery and would not suggest it to anyone seeking straightforward, uncomplicated and well-organised medical care and services.