Ashby Turn Primary Care Partners

Quick callback made booking much easier

The new system represents a significant improvement compared to the previous lengthy phone-based booking process. After submitting an appointment request, I received a prompt callback from a very helpful staff member. Excellent service.

Online booking made appointments much easier

A significantly improved experience compared to the traditional method of calling at 8am to book an appointment. The rapid response and prompt answers provided are incredibly time-saving, particularly when the practice and patients have busy schedules. When an appointment is needed, availability is arranged remarkably quickly. I find this service much more convenient as the digital platform is more user-friendly. Ordering medications through the system is also more straightforward. All the staff members encountered over the past couple of months have been excellent and very supportive. The assistance provided by the team has been invaluable during challenging periods, making difficult circumstances considerably more manageable.

Impossible to book appointments through their system

Inadequate Standard of Care - After being a patient at this practice for over ten years, I have felt compelled to access primary care elsewhere. The practice appears to operate with insufficient clinical staff relative to its patient population, which undermines its ability to deliver effective care. There is considerable staff turnover, making it unlikely to see the same clinician on repeat visits. Accessing appointments has become increasingly difficult, with the booking system having changed from telephone availability at flexible times, to a restricted telephone window, and now to an online form submission process with no guarantee of being seen. While the physical premises are adequate, I feel the management and clinical team lack the necessary competence and commitment to patient care.

New booking system makes appointments easier

Really pleased with the updated appointment system. It's straightforward to navigate and I've consistently received a callback followed by a confirmed booking. This approach is far more convenient than attempting to reach the practice by telephone. Excellent improvement 👏

Helpful reception staff made booking easy

Outstanding Experience The practice provided exceptional care and support throughout my visit. The team demonstrated professionalism and attentiveness, making the appointment straightforward and satisfactory. I was impressed by the quality of service delivered and would recommend this healthcare provider to others seeking reliable medical attention.

Booking appointments felt really difficult for me

It can be quite challenging to secure an appointment at this practice if you have a learning disability.

Quick response and genuinely helpful support

Got a prompt response and found the service to be very helpful. The experience was excellent overall.

Online booking system worked really well

The online appointment system provided excellent service. After submitting a request, I received a callback promptly and the matter was handled in an efficient manner.

Staff responded quickly when I struggled to breathe

I came to the surgery experiencing breathing difficulties and required my medications to be adjusted. After spending a brief period completing my request form, a member of staff approached me, took me to a consultation room, and provided assistance to help ease my breathing. Within twenty minutes, I was able to arrange an appointment with a clinician for a review and medication adjustment. I am very grateful to all the staff members for their help.

Booking appointments is now quick and easy

The updated appointment booking process is highly efficient and considerably more convenient than the previous method of waiting on telephone calls for extended periods.

Always got an appointment when we needed one

My son received excellent care at this practice. Appointments were consistently available whenever required.

Quick online booking made all the difference

After many years of feeling frustrated by difficulties in accessing appointments, I was finally able to register online and secure a same-day appointment. I hope this positive experience continues going forward. Well done, and thank you.

Reception staff made me feel welcome and heard

I recently visited the practice in the evening and wanted to express my appreciation for the reception staff member on duty at that time. She was absolutely wonderful and a real asset to the team. I also want to commend the clinician who saw my son. He was attentive, listened carefully to our concerns, and demonstrated genuine kindness throughout the appointment. Thank you.

Quick response to my concerns

Extremely pleased with the experience provided. The team responded promptly to my inquiry and arranged a subsequent appointment to address my concerns. I would certainly recommend and return to this service in the future.

Online booking system saves time and hassle

The new online appointment system functions effectively - I submitted my concern and received a call within minutes to arrange an appointment. It provides the opportunity to upload images and describe the issue clearly without the need to wait in a telephone queue. The staff member who called was also very pleasant and helpful. Thank you!

Online booking system actually works well

I had reservations about the new online appointment system and expected it to be frustrating, but I was genuinely impressed by how well it functioned. The process was straightforward—I was able to describe my symptoms and concerns, submit the information with a single click, and received a response within minutes from a healthcare professional. An appointment was arranged for early in the following week, and the clinician I saw was attentive, supportive, and provided excellent care. If you're hesitant about using the online booking method, I'd encourage you to give it a go. It really does work effectively.

Online booking got me seen within the hour

I recently used the online appointment booking system. While this approach may not suit everyone, I was pleasantly surprised to receive a response within just a few minutes of submitting my request, with an appointment offered an hour afterwards. This was during the afternoon for a routine matter. The practice still maintains traditional telephone booking options and provides guidance for completing the online form. If this represents the direction healthcare appointments are heading, I'm very much in favour. I was genuinely impressed with the efficiency and responsiveness.

Online booking system makes appointments harder

I have been a patient at this practice for many decades and have noticed a significant decline over time. The practice has deteriorated considerably. Obtaining an appointment has become increasingly difficult, and the current online booking and assessment system feels impractical and does not prioritize patient needs. The procedures that have been implemented appear to be designed more for staff convenience than to benefit patients.

Flexible appointments fitting around work

I rarely visit the surgery, but circumstances have meant I've needed to attend more frequently of late. The standard of care has been excellent, with the team making genuine efforts to schedule appointments that fit around my work commitments and consistently demonstrating helpfulness throughout my visits.

Reception staff made booking straightforward and easy

New to the practice, had blood tests and was seen by a clinician within a couple of days. The reception team were wonderful and the consultation was excellent. Very grateful to the entire team.