Ashcroft Surgery

Parking challenges make access difficult

Parking availability is restricted and can be challenging to secure a space. I was visiting a community clinic rather than a standard GP appointment. The location requires navigating across a busy main road to access the grounds, which adds to the difficulty. I would recommend allowing extra time to find parking.

Phone queue left me feeling dismissed

I called the practice and was met with an unhelpful response. The staff member seemed dismissive of my concern and suggested I contact an alternative service instead. I felt the interaction was curt and lacking in support, particularly given that there were other patients waiting.

Reception staff gossiped about patients over coffee

If you experience mental health concerns, I would caution against using this practice. I made a formal complaint regarding what I perceived as a lack of willingness to provide appropriate support for my mental wellbeing. The staff interactions felt dismissive and unkind, and I noticed a significant improvement in my experience after transferring to another surgery. The practice appeared disorganised and seemed to apply inconsistent criteria when deciding which patients to see. I also had concerns about patient confidentiality, as I observed what appeared to be discussions about patients in common areas. The senior clinician's approach seemed divided between competing responsibilities, which appeared to affect their availability and focus. Since leaving some months ago, my recollection of specific timings has become unclear. The senior leadership would benefit from clarifying their priorities and ensuring full commitment to their role. Overall, I felt the level of dedication and professionalism fell short of what one would reasonably expect from a medical practice.

Reception team made the difference for me

I've been attending this practice for over five decades, since its early days in a modest location near a former entertainment venue. I've witnessed many healthcare professionals work at the surgery throughout this time, and each one has consistently delivered excellent care, including the newer staff members. I'm genuinely grateful for the dedication shown by the administrative team in particular. Despite the challenges they face, the entire team performs admirably. To anyone considering leaving, I'd encourage patience and understanding. Thank you for everything you continue to do for all of us. 🙏❤️

Struggling to book appointments consistently

I frequently encounter difficulties when attempting to secure appointment slots.

Impossible to get through on the phone

This practice has significant communication challenges. Getting through by telephone is extremely difficult, and I found the clinical staff to lack the knowledge I was hoping for.

Helpful staff who really listen to patients

The team here does an excellent job, and the clinical and administrative staff deserve recognition for managing challenging situations with such professionalism. They've consistently been incredibly supportive throughout my time as a patient, and I've remained with this practice for many decades without any desire to seek care elsewhere. 👍

Impossible to book appointments beyond next day

This practice appears to have significant scheduling limitations, making it difficult to secure appointments in advance. Obtaining a consultation, even for younger patients, proves challenging, and staff typically advise calling back the following day. This cycle can continue for several days while health concerns persist and worsen. By the time an appointment becomes available, the situation may have deteriorated to the point where referral to emergency services becomes necessary. This experience felt inefficient and frustrating. I have since chosen to attend a different practice located further away, which I find better able to meet my needs.

Pharmacy mix-up left without medication for days

Unfortunately, there seemed to be a lack of concern when a medication issue occurred, resulting in me being without my prescription for a couple of days and needing to follow up repeatedly. The situation was prolonged as it required reprocessing through the internal pharmacy department, adding further delays. There appeared to be poor coordination between the practice and pharmacy, with each seeming to place responsibility on the other. Attempting to secure an appointment through either telephone or the online system proved difficult. I was advised to retry the following day or seek assistance from the pharmacy, which felt unhelpful at the time and did not acknowledge my concerns during what was already a worrying and stressful period. The pharmacy, in turn, directed me back to book an appointment with the practice. This created a frustrating circular situation. Additionally, parking availability at the location is quite limited.

Couldn't get an urgent appointment for a week

I found it very difficult to access timely care at this practice. I have been attempting to secure an appointment for a pressing health concern, but have repeatedly been advised to contact the surgery again the following day or to use alternative services for referral back to the practice. This process has extended over nearly a week without resolution. I felt that the clinical team showed limited concern for my situation, and the reception staff appeared unwilling to provide meaningful assistance. I would not recommend this practice.

Reception staff could improve their manner

The reception team would benefit from additional training in professional communication and courtesy.

Staff gave conflicting information and seemed unhelpful

I found the staff to be unhelpful and disorganised. The information I received was inconsistent and contradictory throughout my visit. I waited for an important document that should have been straightforward to obtain, yet the team appeared to prioritise socialising amongst themselves for an extended period rather than attending to my needs promptly.

Reception staff attitude made me switch practices

I relocated to this practice a couple of months ago, but today was the breaking point. The attitude displayed by reception staff, both during my phone call and in person, was deeply disappointing. The arrogance and manner of interaction were quite shocking. Additionally, clinical staff appeared unfamiliar with straightforward medication information. This is a significant concern, and I would recommend looking elsewhere if you want quality care. I would have given zero stars if that option were available.

Couldn't get through on the phone line

I would strongly advise others to reconsider using this practice. In my experience, the care provided has been far below satisfactory standards. I found the service to be ineffective and have serious concerns about the quality of care being delivered.

Quick callback appointment on the same day

Phoned early in the morning and asked for a callback appointment, which was arranged for later that same day at a convenient time. Don't visit frequently, but the service provided today was excellent.

Morning phone lines need patience but appointments come quickly

I've attended several appointments at this practice, and while getting through on the phone during morning hours can require multiple tries, and the automated message is quite lengthy, I've found that calling later in the day for routine appointments has been straightforward. I've typically been offered an appointment within a few days of calling. The clinical staff I've encountered have been friendly and welcoming, and my wait times to be seen have been minimal. This has been my most positive experience with a GP practice since relocating to the Yorkshire area.

Reception team made us feel truly heard and cared for

Good Afternoon I wanted to take a moment to express my sincere appreciation to the entire reception team and the clinical staff. Over the past year, my family and I have required support for various health matters, and each time I've made contact, the team has consistently gone above and beyond to help, whether that's with scheduling, medication management, or clinical guidance. Every time we've visited the practice, we've felt genuinely acknowledged, listened to and cared for. That in itself makes such a significant difference, particularly during times when health challenges can feel overwhelming. I'd also like to extend special thanks to the clinician who has provided our care. The attention, and kindness shown to both myself and my family members never goes unnoticed. The approach taken is patient and unhurried, with appointments never feeling rushed, and there is always a welcoming and compassionate manner. The knowledge and support provided have made such a positive impact, and being truly heard during difficult moments means so much and is deeply appreciated. Thank you again to all of you for the excellent care you provide. Best wishes

Phone queue attitude let me down badly

I cannot fault the clinical staff at all. Once you navigate through the telephone system, this review is scored as fairly as possible as they are excellent. However, the receptionist who answered my call yesterday was quite unhelpful. I waited 15 minutes for someone to pick up. When they did, I was greeted with an unfriendly tone from the start. I explained that I was unable to order my repeat prescription through the app. They offered to send me a password reset without first asking whether that was actually the problem. I clarified that I had no difficulty accessing the app itself, only that it was preventing me from placing the order. They didn't enquire further, simply stating they cannot process prescription requests over the telephone. I asked what steps I should take to obtain my prescription, and they curtly told me to send a message via the app and that someone would respond eventually. When I requested guidance on how to do this, as I hadn't been asked to do so previously, they abruptly provided instructions. I was somewhat surprised by their dismissive manner but thanked them regardless. Upon returning to the app to send the message, I received an error stating that this function was unavailable. I called back later and spoke with another member of reception who was remarkably accommodating. They were very attentive, explained the timescales for receiving my prescription, and were genuinely helpful. I'm uncertain why the first receptionist was so unhelpful, but I found their approach frustrating when all I needed was assistance obtaining my repeat prescription. It's unfortunate that the overall rating has been affected by the conduct of a single staff member.

Reception sorted prescription issue quickly

Visited the practice today with concerns about a respiratory issue. Was informed that a prescription had been sent to the pharmacy but it hadn't arrived. Called back to let them know, and discovered it hadn't been authorised yet. The reception team asked me to remain at the surgery while they resolved this, then I was able to collect it from the pharmacy shortly after. Excellent service from the team.

Felt listened to and given practical advice

Visited the practice today and had a wonderful experience. The clinician I saw was excellent—they really took time to listen and offered practical advice and solutions. I found them to be genuinely caring and attentive to my concerns. The reception team have consistently been helpful and supportive throughout my visits, and I particularly appreciated the assistance provided by one of the team members. Overall, very satisfied with the service provided.