Ashcroft Surgery

Great service at friendly dental office

Highly impressive. The staff demonstrates exceptional warmth and hospitality.

Rude receptionist mars otherwise great medical experience

The medical staff and physicians were excellent and supportive, but the receptionist handling phone calls on Friday afternoon was incredibly discourteous and condescending. All these signs in the office state they won't tolerate rudeness, yet she might need to reflect on her own behavior. Could her unprofessional communication be contributing to increased tension? I've never experienced such treatment before, so perhaps it was just an isolated incident. Nevertheless, I will be filing a formal complaint about this staff member and will ensure I speak with her when she's not at the front desk. I would never dream of addressing my own clients in such a disrespectful manner!

Rude staff ruin potential health care experience

The medical care was passable, neither exceptional nor terrible, but the reception and administrative team's demeanor was absolutely appalling!! Recently relocated, I phoned the practice to understand why my details vanished from the NHS app with a notification stating I was no longer registered, despite providing no such instruction. I was left on perpetual hold, to the point where I genuinely believed my call had been forgotten and ultimately disconnected to retry. Upon redialing, I explained my situation and attempted to lighten the mood by referencing my blood pressure medication, only to be met with an incredibly condescending response that I had an inappropriate attitude and they were attempting to assist me. I was absolutely shocked by the aggressive manner of their statement. She proceeded to berate me, ironically criticizing my attitude while simultaneously preventing me from speaking. She transferred me to the original staff member supposedly gathering information. I was informed I'd been removed from their patient roster 'without consultation or notification' and provided a number. As I scrambled to find something to record it, I muttered 'Jesus Christ' to myself, prompting her to reprimand my language! In the background, I overheard her colleague suggesting she terminate the call if I appeared discourteous…….. When in reality, the staff were the sole source of rudeness. They were among the most insufferable professionals I've encountered recently. The irony of being accused of poor behavior while being systematically talked over was not lost on me. While I'm grateful for ultimately obtaining the necessary information, their staff desperately require comprehensive training in professional communication and customer service. Their conduct is utterly inexcusable, and they urgently need substantial lessons in basic interpersonal etiquette.

Exceptional healthcare with compassionate medical team

Exceptional Healthcare Team 😊 Incredibly caring and compassionate professionals who went above and beyond to provide outstanding support.

Exceptional healthcare at ashcroft medical practice

I relocated to this medical center twelve months ago, and I have absolutely no complaints whatsoever. The physicians are prompt, streamlined, and exceptionally competent. The front desk staff and pharmacy personnel are courteous and incredibly supportive. I would gladly endorse Ashcroft to anyone considering settling in this region.

Great local healthcare with zero wait times

Even though securing NHS appointments can be challenging nowadays, I seldom encounter difficulties scheduling a visit. The Ashcroft practice provides welcoming and streamlined care.

Exceptional care and swift medical support

Kudos to the entire team at Ashcroft Surgery. I arrived with a noticeable limp and successfully secured a physician consultation within 90 minutes, underwent a blood draw on the same day, and received a booking link for an x-ray scheduled the next day. Every staff member I encountered was exceptionally courteous and competent. My social circle is quite impressed by the experience.

Terrible medical care that left my family disappointed

I previously held this medical practice in high regard, but recently, my entire family has experienced nothing but distressing encounters. Our concerns have been completely ignored, we've received subpar medical guidance, potential health issues were brushed aside without proper examination, an incorrect referral letter was sent regarding my daughter, and scheduling an appointment has become impossible. Despite wanting to plan ahead, I was repeatedly informed that no slots were available in the next month, and they refuse to book beyond that timeframe. Two weeks ago, I filed an official complaint about the erroneous medical correspondence, and I've yet to receive any acknowledgment or response. The deteriorating quality of care, compounded by these significant medical errors, lack of available appointments, apparent indifference to patient needs, and complete silence regarding my formal complaint, have left me deeply troubled and frustrated with their service.

Trusted medical care for over three decades

I've been a patient at this medical practice since 1991 and have consistently found it to be top-notch. The front desk personnel are warm and polite, and the same can be said for the nursing staff. Currently, I'm seeing Dr. Silverman, who lives up to the high praise mentioned earlier, demonstrating unwavering commitment, professionalism, and precision in his practice - and most importantly, he's an exceptionally skilled physician. Kudos and heartfelt appreciation.

Challenging accessibility at our new vet clinic

It seems like a perfect spot for my clan, and they'll definitely become our go-to veterinary clinic. However, the accessibility for individuals with mobility challenges appears to be problematic, particularly when navigating the entrances and restroom facilities.

Incredible customer service that truly stands out

Exceptional customer care. I recently relocated from a different city where scheduling and communication were consistently challenging. In contrast, my interactions here have been outstanding. The personnel are consistently welcoming and helpful.

Exceptional medical care with compassionate staff

Courteous, competent, and supportive staff at the front desk, pharmacy, and nursing station. The physicians are meticulous, engaged, and typically take their time to ensure comprehensive care.

Compassionate healthcare professionals making a difference

Compassionate professionals who prioritize patient well-being and provide exceptional, empathetic care

Quick care when you need it most

Quick access to timely appointments when urgent. Pharmacy operates with remarkable speed. Staff demonstrates exceptional efficiency and provides excellent support.

Great experience with professional and caring team

Top-notch training experience with a fantastic, supportive staff who consistently go above and beyond to assist and engage.

Quick care and compassionate medical support

Incredibly supportive front desk staff - swift consultation with a compassionate advanced nurse practitioner on the same day - medication dispensed almost immediately. Truly delighted and appreciative. We're incredibly fortunate to have access to such outstanding healthcare services 😍

Exceptional healthcare with compassionate and professional staff

Exceptional care provided by the medical staff. An incredibly compassionate healthcare facility. We're truly grateful we chose this practice when we relocated four years back. Heartfelt appreciation goes out to their outstanding team.

Speedy service with friendly and helpful team

Highly productive and quick-working team

Compassionate doctors who truly care about their patients

Exceptional service, consistently supportive and attentive. They communicate clearly and genuinely listen. Their follow-through is impeccable, always delivering on their promises. I'm truly thankful I selected this medical practice when I relocated to the area, and that was well over seven years ago. They've been a fantastic healthcare partner throughout.

Worst service ever avoid this terrible place

Completely unacceptable service experience.. staff demonstrated zero empathy and utter disregard.. steer clear under any circumstances...