Ashcroft Surgery
Great! (24 reviews)
Great! (24 reviews)
The practice demonstrates considerable strengths in appointment access and booking experience, with many patients reporting prompt scheduling and quick access to same-day consultations. Pharmacy services operate efficiently, and reception staff frequently receive praise for courtesy and professionalism. Clinical care is generally well-regarded, with patients noting compassionate consultations and supportive interactions across medical and nursing teams. Communication and responsiveness are highlighted as positive aspects in many accounts.
However, significant challenges emerge around telephone accessibility, with multiple patients reporting persistent difficulty reaching the practice by phone. Reception experience is inconsistent, with some accounts describing discourteous and condescending staff behaviour during phone interactions, alongside concerns about responsiveness to formal complaints. A small number of patients have raised concerns about the quality of medical guidance and adequacy of clinical assessment in specific cases.
Accessibility for patients with mobility challenges has been identified as problematic. Appointment availability constraints are noted by some patients, particularly regarding booking beyond limited timeframes. These service gaps appear to create frustration, particularly when combined with unresolved complaints and communication barriers during phone contact.
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Seen on time
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The practice demonstrates considerable strengths in appointment access and booking experience, with many patients reporting prompt scheduling and quick access to same-day consultations. Pharmacy services operate efficiently, and reception staff frequently receive praise for courtesy and professionalism. Clinical care is generally well-regarded, with patients noting compassionate consultations and supportive interactions across medical and nursing teams. Communication and responsiveness are highlighted as positive aspects in many accounts.
However, significant challenges emerge around telephone accessibility, with multiple patients reporting persistent difficulty reaching the practice by phone. Reception experience is inconsistent, with some accounts describing discourteous and condescending staff behaviour during phone interactions, alongside concerns about responsiveness to formal complaints. A small number of patients have raised concerns about the quality of medical guidance and adequacy of clinical assessment in specific cases.
Accessibility for patients with mobility challenges has been identified as problematic. Appointment availability constraints are noted by some patients, particularly regarding booking beyond limited timeframes. These service gaps appear to create frustration, particularly when combined with unresolved complaints and communication barriers during phone contact.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Princess T.
5 years ago
Excellent!
Excellent gp surgery with caring and efficient staff
As a recently registered patient who hesitantly switched medical practices during COVID-19 due to relocating, I've had multiple interactions with the clinic. Twice, I successfully secured same-day telephone consultations, and my prescription requests were processed quickly and smoothly. Additionally, my referral was handled promptly without delay. The reception staff demonstrated professionalism and friendliness, and my in-person consultation with Dr. Silverman for a steroid injection was reassuring, helping to alleviate my initial nervousness about the appointment.
Zoyaa Z.
5 years ago
Bad!
Terrible phone service that never picks up
Every single attempt to reach out results in a perpetually occupied line! Incredibly annoying!!!
Sophie W.
5 years ago
Bad!
Worst customer service ever, phone system is broken
I spent nearly an hour repeatedly dialing their number, and it took a whopping 85 attempts before I could finally reach someone on the line!
Louise D.
8 years ago
Bad!
Disappointing medical advice masked by quick scheduling
Five-star rating for their prompt scheduling, but a single star for the medical guidance provided. I was hastily prescribed a heel balm for dry skin, only to discover through a subsequent consultation that my discomfort stemmed from a complex mix of arthritis, compromised circulation, and joint hypermobility. Fantastic medical oversight!