Ashcroft Surgery

Compassionate pediatrician who truly understands kids

Dr. Andrew Chia has an exceptional way with kids, putting both of my sons at ease during their appointments with his warm and gentle approach.

Frustrating service with inconsistent and unreasonable policies

If you arrive 10 minutes late, they won't let you in. But if you show up 10 minutes early, you're stuck waiting for 40 minutes? This used to be a great service, but lately it's been going downhill and losing its way.

Terrible service at this medical practice

Terrible medical procedure. Consistently unable to schedule any consultations.

Incompetent doctor endangers my children's health

Incompetent Medical Professional; I rushed my kids to the hospital on an urgent basis, and the doctor claimed my children were perfectly fine and required no treatment. The following day, school teachers contacted us expressing serious concerns about my children's health and advised an emergency visit. I scheduled an appointment at Ashcroft Surgery, where the same physician was present. His attitude remained unchanged, again insisting my children were well and refusing to prescribe any medication. Subsequently, my children's condition deteriorated dramatically - to the point where they could barely stand. When I returned, the doctor merely apologized for his previous misunderstanding. It seems medical professionals only recognize serious illness when the situation becomes critically urgent. We are now extremely distressed because our children are unable to eat, drink, or sleep 😢😢😢😢😢😢

Exceptional doctors and staff at ashcroft medical

March 2025 update: Dr Jones continues to impress. Warm, supportive, and knowledgeable - couldn't ask for better! July 2024 update Newest review: ⭐️⭐️⭐️⭐️⭐️ Dr Ahmed was exceptional during my appointment on Thursday 18th July at 10:45. Compassionate, attentive, and extremely informative. She genuinely listened to my concerns, and I would absolutely return to see her. Additionally, I had a fantastic experience with Dr Jones in June 2024, who went above and beyond to address my partner's and my medical needs. He even accommodated me by personally conducting my blood tests the following day! Truly thrilled with Ashcroft's outstanding medical professionals. Grateful for their care! Older review Jade, the receptionist, was incredibly helpful. She promptly assisted me with my issue and is truly an outstanding representative of the Ashcroft Team. Sincere thanks!

Exceptional care from wonderful medical team

I'm truly grateful for the wonderful team at this medical practice. Having been their patient for an extended period, I'm completely satisfied and have no desire to seek care elsewhere. A heartfelt thank you to my physician, healthcare support staff, and all the personnel who make this place exceptional. Your dedication and care mean so much to me.

Frustrating healthcare support with endless wait times

Three and a half hours have passed, and I'm still on hold, desperately trying to resolve an issue with my essential medication coverage. The frustration is overwhelming, especially after hearing rumors that customer service representatives simply disconnect calls and sit idle. Based on my current experience, these claims seem entirely plausible.

Uncomfortable wait leads to terrible medical experience

The seating is extremely limited, and the wait is unbearably long. I absolutely cannot suggest this medical facility to anyone due to its poor patient accommodations and excessive wait times.

Terrible medical experience avoid at all costs

Completely useless service with excessive wait times. The medical staff lacks professionalism, and I strongly advise against using this facility.

Struggling healthcare system needs urgent reform now

The entire primary healthcare system in the United Kingdom is in shambles, a direct consequence of Conservative Party policies. The physicians themselves are competent, though they predominantly advise patients to return home and monitor symptoms, seeming somewhat uncertain. However, the appointment scheduling process is absolutely absurd. There's no digital booking system whatsoever. The front desk staff are pleasant and helpful. The recent addition of a Physiotherapist is genuinely excellent. Nevertheless, significant enhancements are desperately needed. We must urgently discover strategies to channel more financial resources into our local medical practices to restore acceptable service standards!

Exceptional healthcare with compassionate medical professionals

The medical professionals here demonstrate exceptional compassion, support, and understanding. Their patient care is truly outstanding, with each doctor showing remarkable empathy and attentiveness. I have absolutely no complaints about the quality of service provided.

Compassionate doctor who truly cares and heals

I am deeply grateful to my physician, Dr. Thomas Jones, for his exceptional support, both in medical treatment and emotional care. I sincerely pray that more healthcare professionals like him are blessed, and I wish him continued prosperity and success in his personal and professional journey.

Terrible service and no medical help whatsoever

They consistently fail to provide assistance, and you'll inevitably return home without securing a treatment appointment, regardless of the severity of your condition. They'll simply dismiss you with a "come back tomorrow" and then schedule an appointment at their convenience, completely disregarding your urgent needs.

Reliable healthcare with minor appointment queue frustration

A commendable medical facility. Despite the evident pressures facing general practitioners today, they've consistently provided me with timely consultations and delivered care that meets my expectations. The morning telephone queue for booking appointments is somewhat inconvenient, though this appears to be a common approach among many healthcare practices.

Caring and efficient gp surgery with great support

Absolutely no complaints from my perspective. Admittedly, getting an early appointment can be a bit challenging (though that's pretty standard for most general practices). When it comes to urgent medical concerns, they're consistently proactive about scheduling same-day consultations and will readily direct you to after-hours care if necessary. I wholeheartedly endorse this medical practice.

Prompt service exceeded my highest expectations

I was seen earlier than expected!

Terrible service and endless registration frustration

This is undoubtedly the most frustrating general practitioner I've encountered. I've been attempting to register myself and my child, and despite submitting all required documentation, I've been stuck in a seemingly endless loop of bureaucratic incompetence. After diligently providing every necessary document and patiently waiting for seven days, the process has dragged on for an entire month. Each time I think I'm making progress, I receive another call claiming I'm not registered. My patience has been completely exhausted, and I've never felt such profound disappointment with a healthcare provider.

Frustrating and slow healthcare registration process

After signing up with a general practitioner, I experienced significant delays, with it taking more than a fortnight to receive details about my registration. Moreover, when I attempted to follow up via email, their response was notably combative and dismissive.

Frustrating online booking system fails miserably

Absolutely terrible medical practice scheduling system... They explicitly instruct patients to avoid phone bookings and use their online form instead, but surprise—the form is completely missing or non-functional.

Unprofessional doctor dismisses patient with hurtful remarks

My general practitioner suggested I return to India for medical care every half-year and criticized me for supposedly burdening British taxpayers. Despite my insistence about having national insurance, he persistently argued that I shouldn't have immigrated if I required ongoing monitoring for my adenoma. I was already feeling unwell, and his approach made the entire consultation extremely distressing. The experience left me feeling more emotionally defeated than before I entered the clinic. I'm uncertain whether his behavior stemmed from racial prejudice or if a healthcare professional should ever speak so harshly to an ill patient. Completely disheartened.