Ashcroft Surgery

Caring doctors, frustrating appointment booking system

It's an excellent general practice... but scheduling via phone is challenging - I'd strongly prefer returning to the online booking method used during the COVID-19 pandemic. Despite the difficulties, I have nothing but respect for the staff, who are doing an incredible job with limited resources in this urban healthcare setting. They truly deserve recognition for their hard work...!!

Worst medical practice ever avoid at all costs

Deliberately unhelpful. They've gone to great lengths to prevent anyone from making contact or obtaining medical support. Their phone lines are perpetually busy, and they've eliminated the online portal for medical aid requests. It's appalling that such a terrible organization exists, and it's evident they're intentionally obstructing access to care.

Terrible medical service with constant appointment cancellations

My baby has reached 18 weeks, and they've only managed to administer a single vaccination because of repeatedly cancelled appointments. This medical practice is absolutely terrible when it comes to scheduling and punctuality.

Frustrating product that crushed my hopes forever

Terrible experience 🥺🥺🥺🥺 might as well give up because it feels like no one ever pays attention or cares about your concerns, not even once annually 🥺🥺🥺🥺

Frustrating healthcare experience with endless waiting times

Getting an appointment with this doctor is incredibly challenging, and after enduring a lengthy wait of several months, I finally secured one. Then, I was instructed to schedule a blood test, which again involved months of waiting. On the actual day of the blood test, upon arrival, I was informed that the appointment had been cancelled. This is absolutely ridiculous and feels like a complete mockery of patient care!

Terrible service and unfriendly staff at front desk

The recently hired Asian receptionist displays an extremely unpleasant demeanor. Additionally, their phone service is abysmal - you'll waste countless minutes waiting on hold just attempting to schedule a simple appointment.

Endless calls zero help from healthcare nightmare

Every attempt to schedule an appointment since signing up has been thwarted by their perpetually unavailable phone line. During my most recent effort, I dialed over 100 times without success. Frustrated, I personally visited the health centre, only to be informed at 8:10 am that no appointments remained, with staff claiming the phone was constantly occupied by patient calls. Ironically, while I was physically present, I never once heard the phone ring. Absolutely abysmal service

Worst medical service ever experienced in my life

I've been attempting to contact them for two consecutive days, from morning to evening, with no success. When you physically visit, they schedule an appointment, and then the doctor reaches out. 1. Communication is extremely poor. 2. Extremely challenging to connect with the doctor. 3. Prescription pickup is mandatory in person for everyone, regardless of your health or ability to travel. 4. Trying to schedule an appointment is futile - they simply won't respond (If you're desperate, just give up). 5. Staff and doctors lack cohesive communication. They operate by their own rigid rules. WISHING YOU THE WORST IN YOUR MISERABLE EXISTENCE. THE DECEASED SHOULD FIND PEACE

Terrible service and no medical help at all

Extremely poor personnel and service quality. Absolutely not recommended. The staff fails to provide any medication whatsoever.

Frustrating experience with terrible booking system

Scheduling an appointment here is a nightmare. No matter what time or day I try, there's always some roadblock preventing me from securing a slot. Their booking system seems completely dysfunctional, and I'm left incredibly frustrated by the entire process.

Quick service saved my son's health today

Incredibly swift service from start to finish - the moment I called early in the morning, my son was promptly examined, diagnosed, and received his medication within a single hour. The physician was exceptionally compassionate, and the entire team was wonderfully supportive. Without a doubt, these are the most outstanding medical professionals I've encountered.

Nightmare experience with disrespectful and unprofessional doctors

The personnel here are shockingly discourteous, with Doctor Watson being particularly egregious. She abruptly shut a door in a patient's face and completely ignored them, which contradicts the fundamental medical principle of respect. It's evident she lacks any professional empathy. She persistently argued against amoxicillin, despite my previous successful treatments and documented medical history. The staff consistently disregard patients, claiming to be occupied while visibly engrossed in their mobile phones. Their policies seem arbitrary and inconsistent. I absolutely cannot endorse this practice. Without question, this is the most substandard medical clinic I've ever encountered. Anyone genuinely concerned about their healthcare should steer clear of this place. Regrettably, the rating system forces me to assign one star, but in truth, this establishment deserves zero.

Horrible nurse ruined my entire hospital experience

blood nurse raghad displays an incredibly unpleasant and hostile demeanor, consistently maintaining a negative attitude. attempting to engage in conversation with her results in her abruptly and harshly responding. her conduct is entirely unacceptable. in contrast, all the other doctors are excellent.

Terrible healthcare experience that left me frustrated

Absolutely terrible customer service that offers no real help during urgent situations. Their only recommendation is to visit a hospital or walk-in clinic. The staff's attitude on the phone is incredibly disrespectful, to the point where patients would be better off not even attempting to contact them, as it only leads to distress and frustration 😞

Terrible doctor with zero bedside manner

Absolutely the most incompetent doctor I've ever encountered in my life.

Terrible customer service that will drive you crazy

Absolutely abysmal customer support. They never answer their phone. You're left hanging for nearly three-quarters of an hour just trying to get through. Utterly disgraceful.

Shocking medical experience with terrible advice

Steer clear of this general practitioner. Their medical advice is questionable, and they seem more interested in rushing through appointments than providing quality care. I felt completely disregarded during my visit and left with more concerns than answers. The lack of thoroughness and genuine concern was alarming. Save yourself the frustration and seek a healthcare professional who actually listens and takes your health seriously.

Amazing frame repair with caring professionals

The service was top-notch, and we couldn't be happier. Dr. Frame demonstrated exceptional care and professionalism, as did the entire staff. We are truly grateful for their outstanding support.

Compassionate care that truly makes a difference

Exceptional personnel and physicians. Consistently pleased with the level of care and medical attention received.

Exceptional care from top-notch medical professionals

Exceptional care from an outstanding medical team - every physician is truly remarkable. My heartfelt appreciation goes out to all of them.