Ashcroft Surgery

Quick and helpful customer service experience

The digital inquiries receive swift and helpful replies, which I appreciate.

Terrible pharmacy with constant prescription and scheduling issues

The level of service falls short of expectations, as they consistently misplace my medication and repeatedly ask me to return the following day to collect it. Scheduling a consultation with a physician seems impossible.

Compassionate healthcare that truly cares for patients

Exceptional staff. Consistently courteous and supportive during phone interactions. The general practitioner demonstrates remarkable dedication in providing assistance. Both myself and my aging parents have experienced top-tier medical care. The medical practice has responded admirably to recent challenges, implementing a highly effective approach. Truly outstanding.

Terrible service leads to potential health disaster

A detriment to wellness, you're likely to deteriorate in health before securing a medical consultation and proper examination. Multiple prescription request attempts are necessary to prod the seemingly forgetful front desk staff into action.

Terrible service and no communication at all

The experience was terrible. The front desk staff consistently ignore incoming calls, and on the rare occasion they do pick up, they claim no availability. After months of persistence, I secured an appointment and underwent testing, but never received any follow-up regarding my results. The receptionists are consistently rude and unhelpful. I've heard similar complaints from others who have gone through this surgical procedure. I cannot in good conscience suggest this facility to anyone seeking medical care.

Terrible healthcare that leaves patients suffering

Terrible, abysmal patient care. It's impossible to contact the medical practice, and they consistently claim no availability. My cyst-related discomfort escalated progressively while I endured a six-month wait for an appointment.

Terrible customer service and endless waiting times

Attempting to connect with customer service was an absolute ordeal. On Monday, March 2nd, 2020, I spent 15 minutes initially on hold from 2:10 to 2:25 PM. By 2:50 PM, I was third in the queue, and at 3:30 PM, I had advanced to first in line. Then, at 3:45 PM, I was abruptly disconnected - which left me absolutely enraged. For anyone struggling with anxiety, this experience would be unbearable. I tried calling from my mobile phone five times, and each attempt was met with an engaged tone. This entire process is completely unacceptable and desperately needs to be a free 0800 number. It's simply ridiculous.

Compassionate doctor who truly listens and cares

Dr. Gina Samuel is an exceptional healthcare professional who genuinely demonstrates compassion. She pays close attention to everything I share during our consultations and maintains an optimistic approach. I feel completely satisfied with her as my physician.

Compassionate care with a small administrative hiccup

My experience at this medical facility has been exceptional - the healthcare professionals demonstrate remarkable compassion and truly attentive listening. Dr. Frame, in particular, went above and beyond to provide comfort and comprehensive information. The sole drawback was an administrative issue where rotating trainee physicians were not promptly updated in the system, causing my prescription to be misdirected to an incorrect inbox, which necessitated two visits to the surgery, ultimately making it impossible to obtain my medications before the weekend. Fortunately, I had just sufficient medication to bridge the gap! Next time, I'll ensure I plan with a more generous buffer :-)

Friendly staff and excellent customer care

Friendly staff and exceptional customer care

Mediocre experience with minimal expectations met

Adequate establishment

Terrible medical practice with zero patient care

Terrible phone service where it's impossible to contact the medical practice. They consistently dismiss patients by claiming they're fully booked, despite having clearly available space and capacity. The staff seem deliberately unhelpful and evasive when patients attempt to schedule appointments.

Terrible service that ruined my entire experience

An absolutely abysmal level of service that completely fails to meet even the most basic standards of customer care.