Ashcroft Surgery
Average! (84 reviews)
Average! (84 reviews)
Patient feedback reflects a mixed experience with significant access challenges alongside positive clinical care. Telephone accessibility and appointment booking remain persistent concerns, with patients reporting difficulty reaching the practice, lengthy wait times to connect, and limited availability of slots. Reception experience is inconsistent, with some patients praising helpfulness and courtesy while others describe unhelpful or dismissive interactions. Once patients access clinical services, feedback is notably more positive, with practitioners frequently described as knowledgeable, caring, and attentive listeners who provide thorough explanations and person-centred care.
Operational issues extend beyond appointment access to include delayed prescription processing, poor coordination between the practice and pharmacy, and extended waiting periods on arrival despite confirmed appointments. Several patients have transferred to alternative practices due to these access barriers. Mental health support has been flagged as inadequate, with concerns about responsiveness to urgent needs. The practice environment and clinical nursing team generally receive praise for professionalism and efficiency.
Longer-standing patients tend to express greater satisfaction and loyalty, suggesting service consistency may have declined over time. The combination of access difficulties and inconsistent reception courtesy contrasts sharply with the quality of clinical care delivered, indicating that systemic and communication improvements could significantly enhance overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience with significant access challenges alongside positive clinical care. Telephone accessibility and appointment booking remain persistent concerns, with patients reporting difficulty reaching the practice, lengthy wait times to connect, and limited availability of slots. Reception experience is inconsistent, with some patients praising helpfulness and courtesy while others describe unhelpful or dismissive interactions. Once patients access clinical services, feedback is notably more positive, with practitioners frequently described as knowledgeable, caring, and attentive listeners who provide thorough explanations and person-centred care.
Operational issues extend beyond appointment access to include delayed prescription processing, poor coordination between the practice and pharmacy, and extended waiting periods on arrival despite confirmed appointments. Several patients have transferred to alternative practices due to these access barriers. Mental health support has been flagged as inadequate, with concerns about responsiveness to urgent needs. The practice environment and clinical nursing team generally receive praise for professionalism and efficiency.
Longer-standing patients tend to express greater satisfaction and loyalty, suggesting service consistency may have declined over time. The combination of access difficulties and inconsistent reception courtesy contrasts sharply with the quality of clinical care delivered, indicating that systemic and communication improvements could significantly enhance overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Leanne P.
7 years ago
Average!
Long waits for appointments and poor time keeping
Good medical professionals with one notable drawback regarding appointment availability and punctuality. Booking a consultation often results in significant delays, with patients waiting considerably longer than their scheduled time, which is frustrating. However, once seen, the clinical staff demonstrate thoroughness and dedication, going the extra mile to support patients in their recovery journey. The practice comes recommended despite this scheduling concern, though it is disappointing that appointment times cannot be maintained more reliably, particularly for those who are unwell and find prolonged waiting in the surgery difficult to manage.
Monika P.
8 years ago
Bad!
Reluctant to refer patients to specialists
The practice appears to prioritize avoiding specialist referrals rather than prioritizing patient care needs. The approach feels dismissive rather than medically sound.
The V.
8 years ago
Bad!
Phone-only booking system makes appointments impossible
The practice has discontinued telephone appointment bookings, leaving only two alternatives: competing for same-day slots at 8am (which is impractical for those with school commitments) or attempting online booking from 6pm onwards, resulting in waits of several weeks for earlier appointments. Despite being ready well in advance, securing a timely appointment proved extremely difficult. This approach feels problematic and dismissive of patient needs, raising concerns about potential harm to vulnerable individuals. Many older patients lack the knowledge or digital access required for online booking. Despite a long-standing relationship with the surgery, the current system has prompted consideration of seeking care elsewhere.
Curtis W.
8 years ago
Bad!
Frustrating lack of online appointment options
I find it disappointing and aggravating that online appointment options are not available.