Ashfield Medical Centre

Worst medical service ever shocking clinic nightmare

Throughout my entire life, I've never witnessed such unprofessional conduct from staff, not even in the most challenging environments. My wife underwent a stomach reduction procedure in TURKEY a year ago, and we needed her blood test results sent so the doctor could determine if nutritional supplements were required or if the operation was successful as is. The nurse collecting the tests began shouting at me, insisting it wasn't her responsibility and that I should handle this in Turkey. Is it reasonable to expect complex service for such a simple request? I returned after these employees treated their work like a casual game, and 2 weeks after the initial confrontation, the envelope I provided still contained unprocessed results. They drew 5 blood vials twice and couldn't locate the findings, ultimately requiring another blood draw to obtain a result. I'll leave it to you, dear reader, to imagine the level of incompetence at this clinic!

Dangerous medical errors nearly cost me my life

I received a prescription for an excessive medication dosage that potentially could have induced a coma. The medication made me extremely sick, and during our final discussion about the incident, I was dismissively told that my condition couldn't have been serious since I hadn't called emergency services. In reality, I was physically incapacitated and actually lost consciousness. On another occasion, while reviewing my medical records online, I discovered a nurse had documented that I was a smoker who declined smoking cessation support—a complete fabrication, as I have never smoked. Additionally, another entry claimed that a nurse had performed an abdominal examination, which never occurred.

Terrible clinic with unprofessional and unhelpful staff

Based on my interactions, the reception staff come across as cold and uninterested when patients try to communicate with them. Moreover, appointments are scheduled hastily, even when patients are left waiting early in the morning. The medical personnel demonstrate a lack of support and consistently fail to offer meaningful help. Moreover, there appears to be no competent physician capable of performing contraceptive implant removals; instead, patients are redirected to iCash, which is frequently unavailable due to clinic closures. The physicians also display unprofessional conduct and engage in verbal mistreatment of patients. Consequently, my patient experience has been thoroughly disappointing, and I have not received the standard of care I rightfully expected. The clinic's overall performance is completely unsatisfactory. I have been compelled to seek medical services from an alternative healthcare provider due to these significant problems. I strongly advise against visiting this facility; the entire experience is deeply frustrating. I have never before encountered such substandard medical care; these doctors represent the absolute lowest standard of professional practice.

Sandra saves the day with amazing service

Sandra was absolutely outstanding! Her assistance in scheduling my physiotherapy session was top-notch. I'm extremely satisfied and grateful for her help!

Terrible medical care destroying young man's hope

I am appalled by the lack of professionalism and compassion in this medical practice that claims to help people. On 23.04.2025, my 20-year-old son once again sought assistance for his ongoing, unaddressed medical issue that has persisted for nearly two years. Rather than conducting a thorough investigation and recommending an MRI scan, he was dismissively told to simply find employment as a solution to his problems. How can someone experiencing such intense arm pain—unable to lift a phone, write with a pen, ride a bike or scooter, or even hold a book—possibly secure employment! Is belittling a vulnerable young person truly considered an appropriate professional response to a medical concern? It is utterly disgraceful that an individual bearing the title of "doctor" would respond so callously to a patient, especially a young man who is genuinely seeking help and desperately wants to improve his condition specifically to become employable and live a normal life. I am deliberately omitting the doctor's name, recognizing the unique nature of my son's situation and the likelihood of limited similar cases. I am devastated! Shame on these so-called medical professionals who have no right to call themselves doctors!

Terrible service and unprofessional medical centre staff

I attempted to schedule an appointment, but was flatly refused. What's the point of a medical centre that won't even book patients? To make matters worse, during my conversation with a staff member, they abruptly ended the call on me. Their customer service is completely unacceptable.

Frustrating experience with scheduling and service

Scheduling a visit has become incredibly frustrating - the process is nothing like it used to be before the pandemic. I'm completely baffled by how difficult it's become, and I can't understand what fundamental shifts have occurred to make this so problematic.

Patient care that turned my day around

#UPDATE- current experience I've had positive interactions since my last review a few months ago. I'll now share today's encounter. I called the medical practice between 08:00 and 08:30. Despite the automated system initially indicating all appointments were booked, I remained persistent. The phone line was congested, and the automated message suggested requesting a callback. I selected that option, and a staff member returned my call shortly after 09:00. Although the day's appointments were fully reserved, the receptionist carefully listened to my concern and arranged for the on-duty doctor to contact me via telephone. Dr Roy called me. He was extremely attentive. I was then offered an in-person consultation. The physician, Dr M (whose full name I unfortunately cannot recall), who examined me, was comprehensive and comforting. I am deeply appreciative of being granted an appointment and receiving such exceptional care today, 03/02/2]25. THANK YOU #PREVIOUS The manner in which I was dismissed, denied the opportunity to explain my purpose for calling by the receptionist on this occasion and multiple previous attempts is completely unacceptable and demoralizing. Managing a chronic illness is incredibly difficult. Experiencing anxiety about potential treatment when needing to contact one's medical practice is emotionally exhausting. I would prefer to avoid contacting the GP's surgery altogether. Essentially, no one wants to feel like an inconvenience. Regrettably, living with an inherited chronic condition makes such a desire impossible. I sincerely hope that medical receptionists would become more empathetic and patient, recognizing that the caller might have endured an extremely challenging night or day. Thank you

Terrible racist reception staff ruined my entire experience

The customer service at this establishment is absolutely terrible. The receptionist is not only unprofessional but also displayed deeply offensive and discriminatory behavior that is completely unacceptable. Her racist attitude is disgusting and made me feel extremely uncomfortable and angry 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

Compassionate sandra makes healthcare experience wonderful

Sandra, the receptionist, is absolutely wonderful. Her attentiveness and compassion are truly remarkable. Whenever I call with concerns about my father's medical care, she listens carefully and provides exceptional support. Her kindness and professionalism make a significant difference, even though I'm not a direct patient of the practice. I'm incredibly grateful for her consistently warm and helpful approach.

Amazing service with one small hiccup

I've discovered this medical practice to be exceptional. The staff have consistently demonstrated tremendous support, and I've successfully secured consultations with both physicians and nursing professionals. When my son fell ill last year, the front desk staff went to extraordinary lengths to ensure he received prompt medical attention. There was one receptionist who displayed an utterly unprofessional attitude towards patients. She was completely uninterested in providing assistance and actually yelled at me, demanding "what do you expect me to do?" when I highlighted an error in my prescription. I believe she was ultimately terminated from her position. Aside from that specific incident, I've encountered no other problems. I genuinely appreciate their triage system, which effectively prevents unnecessary consultations that would otherwise waste the doctors' valuable time!

Rude receptionists ruin patient experience at clinic

What a terrible medical practice. Their reputation is well-deserved! I called to assist my father in obtaining medication, and the manner in which one of their receptionists addressed me was completely unacceptable. I felt utterly humiliated and belittled. When I politely requested she adjust her tone, she accused me of shouting and abruptly terminated the call. Upon redialing, I spoke with Sandra, with whom I had a completely smooth and professional interaction. It seems these receptionists arbitrarily decide who they will assist during their shifts. I am deeply distressed for my father who relies on this clinic. The entire experience was absolutely disgraceful!

Caring and welcoming medical team

Incredibly welcoming and personable medical professionals throughout the entire practice

Amazing service from caring medical professionals

I have absolutely no complaints about the staff here. The young women at the front desk are exceptional and have been incredibly supportive and helpful. Dr. Sheikh is truly remarkable and has been amazing in assisting both myself and my husband. While it can occasionally be challenging to get through, it's important to remember that becoming aggressive is counterproductive. (And the receptionists certainly don't deserve any mistreatment.) They should continue maintaining their excellent standard of service.

Terrible service puts my child's health at risk

I was already aware this clinic wasn't great, but when I arrange a private consultation for my young daughter via Help@hand and the physician recommends she needs a GP to check her chest, only to then be told I'll receive a callback to determine if she requires an in-person visit "because we're a triage surgery", it's clear something is fundamentally flawed. A professional medical expert has already confirmed she needs examination, so apparently we're going to needlessly cycle through another consultation and have a redundant discussion about it. I believe it's time to locate a general practice that's marginally more competent for my family's healthcare. This facility is completely dysfunctional.

Friendly staff can't save this broken system

Overall, this medical center operates at a decent standard. The front desk team consistently demonstrates exceptional customer service, displaying genuine helpfulness, flexibility, and empathy. The nursing staff are truly top-notch - whenever possible, I'd strongly recommend booking with a nurse (they're essentially the backbone of this practice!). The physicians are adequate and take initiative, yet strangely, I never felt they were deeply invested in my personal health concerns. Nevertheless, their appointment scheduling system is completely dysfunctional and about as useful as a screen door on a submarine.

Frustrating scheduling for early morning workers

Scheduling a consultation is incredibly challenging, particularly for those with early morning work shifts starting at 6 AM.

Ashfield medical centre saved my healthcare experience

I've recently returned to Ashfield medical centre and now regret having been swayed by others who previously departed from this practice, attempting to draw patients away with them. At this point, I'm content to remain with this surgery and feel confident in my decision.

Compassionate care from wonderful medical professionals

I recently joined this medical practice, and I'm thoroughly impressed by the warmth and professionalism of both the physicians and support staff. They are incredibly approachable and always ready to provide clear, helpful guidance whenever I reach out with a question or concern.

Terrible service and unhelpful phone reception

I've been stuck on hold for a quarter of an hour, desperately trying to reach someone at the front desk. My sole purpose is to ask a simple question, and I've been attempting to get through all day long. I'm thoroughly frustrated. The previous receptionists were far more competent, and it's disappointing that they've been swapped out for these younger women.