Ashfield Medical Centre

Rude staff ruined my entire medical experience

The front desk staff could really benefit from improving their interpersonal communication and customer service approach.

Horrible reception ruins potentially good medical experience

The reception staff are extremely off-putting and unwelcoming. These women come across as shallow and incompetent, displaying a complete lack of professionalism. They utterly fail to assist patients and create an uncomfortable atmosphere. While the doctors seem competent, the front desk personnel are so terrible that they make patients feel unwelcome and undervalued. These staff members should be replaced without delay. Their communication is a total disaster. They instruct you to arrive in the morning or phone ahead, but when you follow their directions, you're met with total indifference. Phone calls go completely unanswered, and their overall approach suggests they have no understanding of their critical role. Their careless attitude is essentially gambling with patients' well-being, which is unacceptable in a medical setting.

Terrible service from a long-time patient's perspective

I've been a patient at this medical office for over two and a half decades, and their quality of care continues to decline with each passing year. I would gladly switch healthcare providers, but the proximity and my existing registration make it extremely challenging to make a change, which is incredibly frustrating 😤

Frustrating device with poor call and booking features

Device frequently drops incoming calls, and the reservation process through their website proves unnecessarily convoluted and frustrating.

Quick and efficient healthcare service

Phoned early morning, spent around ten minutes on hold, then briefed the front desk staff about my situation. They assured me a triage consultation would follow. Several hours later, I received the callback and detailed my health concerns. They promptly scheduled me a same-day physician appointment. The doctor was competent and provided helpful guidance. In all fairness, the entire process was seamless and I have no complaints.

Frustrating wait leads to zero medical help

After attempting to make a phone call, I wasted nearly an hour only to be informed that I would not be seeing the doctor. The hospital's advice was for me to urgently reach out to the physician regarding my leg condition.

Terrible service from unhelpful female staff

Fire those incompetent female front desk staff who can't be bothered to pick up the phone. Replace them with male employees who will actually do their job and respond when called !!!

Terrible scheduling makes this clinic incredibly frustrating

Been a patient at this medical facility for an extended period. It's unprecedented how consistently their daily schedule is completely booked by 8:30 in the morning. Completely unacceptable for a healthcare provider.

Unprofessional staff ruins medical center experience

The front desk staff displayed an unacceptable level of disrespect during my call to schedule an appointment. Her demeanor was shockingly unprofessional, and I'm deeply concerned about how she might interact with vulnerable patients, especially seniors. This individual's behavior reflects poorly on the entire medical facility's reputation and standards of customer service.

Decent product meets basic expectations

Everything seems fine.

Great service at this wonderful venue

Welcoming atmosphere, supportive employees, and streamlined reservation process.

Friendly staff but phone lines need improvement

I recently stopped by Ashfield Medical Centre and was thoroughly impressed with my visit. The front desk staff greeted me warmly, listened attentively, and offered outstanding support. The ability to schedule my own appointment directly on-site was a fantastic feature that I really valued. That said, their phone system is incredibly slow and frustrating to navigate.

Inconsistent doctors and unhelpful medical advice

Update (April 20th 2023) I'm astounded that after visiting beanhill doctors, I received three completely contradictory explanations from different staff members. Not a single healthcare professional could provide a conclusive diagnosis. Years ago in school, I slipped on a frozen sandwich during winter and hurt my right knee, and since then I've experienced persistent issues with kneeling and applying pressure. This problem prevents me from even completing basic tasks like painting. The physiotherapist suggested knee trauma and was compassionate, so I sought another opinion. Dr. Babatunde recommended an MRI and proposed potential early-onset arthritis. The scan results came back normal. My primary doctor then attributed the issue to my weight, which I find perplexing. My BMI was 68.8 in school and is now 43.09. I never experienced knee problems at my previous weight, so why now? I'm frustrated by the three inconsistent explanations from three separate visits. This practice still deserves a 1-star rating, especially when my knee hurts and pain medication is denied. Absolutely ridiculous. (Year ago review) I've been attempting to contact Ashfield medical centre since Monday, making over 500 calls, only to hear "line is busy" repeatedly. Getting an appointment with a doctor or nurse seems impossible, and if you do, it'll likely be too late. The receptionists are particularly problematic - they never answer the phone and appear more concerned with financial gain than patient care.

Terrible service and unhelpful customer support team

I attempted to schedule a consultation, but was left on hold for nearly half an hour before being addressed with an abrupt and unhelpful demeanor. No appointment was offered, despite my persistent efforts to book one over the past month, with their daily slots consistently full. I have three medical concerns that require examination, including a critical internal assessment. The experience has left me thoroughly frustrated and feeling completely disregarded. What possible avenue remains for me to secure a medical appointment, given my full-time work commitments?

Awesome service with a smile

The employees were incredibly welcoming and went out of their way to provide excellent assistance.

Rude receptionist ruins patient experience at clinic

Terry at the front desk has an absolutely terrible demeanor and was yelling at me today. I was unsure where I was meant to place my sample, and while the friendly staff member on Friday helped me collect it, she indicated I shouldn't use that particular container. Clearly, Terry needs to learn some compassion and understand that some patients are deeply affected by harsh treatment.

Worst service ever terrible customer experience

Absolutely terrible. My family and I have been battling long COVID, and every interaction with their staff leaves us feeling completely disregarded. They've hung up on us multiple times, displaying an appalling level of rudeness and customer service incompetence. They truly deserve zero stars. If you're considering transferring here, look elsewhere because they will undoubtedly let you down. My own mother used to work at this place, and the racism was blatant. I strongly urge you to reconsider. (The receptionist is particularly awful)

Worst medical practice with terrible staff

This medical practice is absolutely atrocious, and patients deserve to know the truth. With over 7000 registered patients, they are legally only permitted to handle 25 patients, which explains why getting an appointment is nearly impossible. It's completely impractical and negligent to manage such an overwhelming patient load. I strongly recommend that all patients file a complaint with the local government ombudsman, and if you haven't received care within two weeks, consider pursuing a small claims court action. Doctors have a legal obligation to provide adequate patient care, and their failure to do so makes them entirely responsible. The receptionist is shockingly incompetent, displaying a crude, prejudiced attitude typical of her background. She blatantly prioritizes appointments for her personal connections, giving preference to friends and family over other patients. We ultimately had to abandon this practice to secure timely medical attention due to her unprofessional and discriminatory behavior.

Terrible scheduling makes urgent care my only option

Getting a slot here is practically impossible. Their scheduling process seems completely arbitrary, so I've decided it's easier to head directly to the urgent care facility instead.

Worst medical service ever from unprofessional staff

I'm utterly at a loss for words to describe the appalling behavior of the receptionist at Ashfield Medical Centre. Her attitude is beyond unacceptable! I'm absolutely determined to find another healthcare provider and leave this dreadful facility behind. Despite working two jobs and contributing significantly through my taxes, I receive nothing but subpar service. In fact, I'm constantly forced to travel to Europe just to maintain my health and receive proper medical attention!