Patient Experience Summary

Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.

A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.

Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.

Appointment

89.50 %
Excellent

Reception

93.20 %
Excellent

Cleanliness

85.00 %
Excellent

Care

91.85 %
Excellent

Respect

94.10 %
Excellent

Seen on time

88.75 %
Excellent

Filter

SY

Sania Y. Google 8 months ago

Rating

Great!

Friendly staff made my experience truly enjoyable

The employees and personnel demonstrated exceptional collaboration and were incredibly supportive. I was truly grateful for their dedicated efforts.

More Info
YA

Yumna A. Google 8 months ago

Rating

Excellent!

Surprisingly awesome product that exceeded my expectations

An absolute top-tier option, truly outstanding in its category.

More Info
LC

L C. Google 9 months ago

Rating

Excellent!

Friendly and professional blood test experience

I recently underwent a blood test with Sarine Spike at the medical center, and I was thoroughly impressed by her professional approach. She was punctual, skillfully conducted the procedure, and maintained a wonderfully warm and friendly demeanor throughout. I'd like to express my gratitude to her and also take a moment to thank Dr Hopwood, Marco, Michael, and the entire reception staff for their recent support and guidance.

More Info
DP

Deborah P. Google 9 months ago

Rating

Excellent!

Askmygp service saves time and provides quick care

I rely on the askmyGP platform at Ashville, and it's truly outstanding - you receive a response within 24 hours, and any necessary medical tests or follow-up consultations are coordinated with remarkable efficiency.

More Info
VM

Veronica M. Google 9 months ago

Rating

Excellent!

Ask my gp made my surgery easy

Ask my GP delivers an outstanding medical consultation experience. The surgery was exceptional, and their rapid response truly impressed me.

More Info
NA

Nyla A. Google 9 months ago

Rating

Excellent!

Efficient care from friendly medical professionals

Consistently impressed by the prompt responsiveness of both the physicians and pharmacy technician Rhiannon Shepherd - thoroughly satisfied with the care provided at Ashville surgery.

More Info
SB

Susan B. Google 9 months ago

Rating

Excellent!

Compassionate healthcare with top-notch patient support

Outstanding customer support, incredibly attentive, and fantastic communication throughout the follow-up scheduling process

More Info
TK

Tabassum K. Google 9 months ago

Rating

Excellent!

A warm and caring medical haven

This medical practice is truly delightful, with a reception team that goes above and beyond in their warmth, helpfulness, and hospitality. The general practitioners demonstrate exceptional professionalism, maintaining an open and non-judgmental approach to patient care. The charming garden located behind the clinic is a wonderful addition, providing a serene and therapeutic space that contributes positively to patients' mental well-being. I am deeply appreciative of the care and support provided by this outstanding healthcare facility.

More Info
LR

Luminita R. Google 9 months ago

Rating

Excellent!

Exceptional healthcare with friendly and efficient staff

Outstanding medical practice that truly stands out! Exceptional communication, incredibly supportive team both at the front desk and among the physicians. They've exceeded all my expectations with their professionalism and care :-)

More Info
PL

Paul L. Google 9 months ago

Rating

Excellent!

Exceptional therapist who truly listens and cares

Michael demonstrates exceptional professionalism and empathy during our interactions. His attentive listening and genuine approach make me feel completely comfortable and validated. I truly appreciate his kindness and supportive demeanor!

More Info
PJ

Pj J. Google 9 months ago

Rating

Excellent!

Great doctor who truly cares

Exceptional general practitioner, I absolutely endorse without any hesitation.

More Info
CD

Carolyn D. Google 9 months ago

Rating

Excellent!

Compassionate care that truly listens and supports

I secured a prompt consultation this morning and had an immediate in-person consultation. I truly felt heard and was granted the necessary time and attention. Ashville surgery demonstrates an incredibly progressive and community-focused approach. It's evident that they support more than just physical health, but holistically address overall well-being, which I deeply value and appreciate.

More Info
PD

Patrick D. Google 9 months ago

Rating

Excellent!

Responsive and caring medical team

Top-notch physicians who are consistently prompt in their communication and always available - absolutely no complaints about this medical facility.

More Info
MK

M K. Google 9 months ago

Rating

Excellent!

Fantastic medical practice with caring and responsive staff

The front desk staff are consistently accommodating, and I can always reach them by phone. They genuinely work to address my concerns and explore solutions before suggesting alternatives. Utilizing AskMyGP ensures a timely response and thorough follow-up. Despite widespread criticism of general practitioner services, Ashville has consistently exceeded my expectations throughout my entire experience with them.

More Info
TB

Thomas B. Google 9 months ago

Rating

Excellent!

Amazing medical team that truly cares

Absolutely outstanding, swift, effective, welcoming, and expert assistance! Despite being a relatively new resident in the neighborhood for just a year and a half, I've had more medical interactions now than in the previous decade and a half, and I have zero complaints whatsoever!!

More Info
HS

Helen S. Google 10 months ago

Rating

Excellent!

Lifesaving care when i needed it most

During my medical consultation two weeks back, the general practitioner immediately grasped the gravity of my health situation and swiftly summoned emergency medical services. I'm deeply appreciative of her professional expertise and quick decision-making. Consequently, I underwent a critical surgical procedure the following day and remained hospitalized for a week. The medical team at Ashville surgery comprises exceptional doctors and administrative personnel. What truly stands out is their genuine sense of compassion, a quality that has become increasingly uncommon in contemporary healthcare.

More Info
DP

David P. Google 10 months ago

Rating

Excellent!

Caring receptionist makes long-time patient feel welcome

Throughout my phone interaction with the receptionist, Nadia, I was impressed by her attentiveness while documenting my request and her warm demeanor. This medical practice has been my trusted healthcare provider for close to five decades, and I have consistently been satisfied with the care they deliver.

More Info
AM

Angie M. Google 10 months ago

Rating

Excellent!

Fantastic healthcare with compassionate and efficient service

Reaching out to the medical practice via Ask My GP is incredibly straightforward. The front desk staff consistently demonstrate exceptional customer service and maintain a courteous demeanor. Whenever I need to discuss medical matters or medication concerns, I feel completely assured that my queries will be handled with professionalism and efficiency. Without hesitation, I can confidently state that this healthcare facility surpasses any other I've encountered. Most crucially, every single staff member at the practice displays genuine compassion and dedication to patient care!

More Info
JS

Jarnail S. Google 10 months ago

Rating

Excellent!

Compassionate and helpful healthcare professional saves the day

Conversing with Sarine instantly brightened my spirits. She provided a comprehensive and clear explanation about my blood test results. I'm thoroughly satisfied with the exceptional service I received!

More Info
RJ

R J. Google 10 months ago

Rating

Excellent!

Fantastic medical care with friendly and efficient staff

It's fantastic being able to send inquiries electronically and receive prompt responses, with Dr. Timothy Yung ensuring I was quickly scheduled and providing exceptional assistance. I'm thoroughly satisfied with this medical practice and have been a loyal patient for some time, with no intention of switching elsewhere. The entire team, including the front desk staff and physicians, are simply wonderful ❤️

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 8814293
  • Ashville Surgery 171 Upper Chorlton Rd Whalley Range, Manchester Lancashire M16 9RT

Patient Experience Summary

Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.

A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.

Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.

Appointment

89.50 %
Excellent

Reception

93.20 %
Excellent

Cleanliness

85.00 %
Excellent

Care

91.85 %
Excellent

Respect

94.10 %
Excellent

Seen on time

88.75 %
Excellent
Filter

Order By

Rating