Patient Experience Summary

Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.

A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.

Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.

Appointment

89.50 %
Excellent

Reception

93.20 %
Excellent

Cleanliness

85.00 %
Excellent

Care

91.85 %
Excellent

Respect

94.10 %
Excellent

Seen on time

88.75 %
Excellent

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RW

Rachel W. Google 10 months ago

Rating

Excellent!

Great experience with friendly staff

Top-notch customer support. Much appreciated.

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RH

Rozina H. Google 10 months ago

Rating

Excellent!

Professional support with a personal touch

Courteous during our conversation and extremely supportive

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JP

Jenny P. Google 10 months ago

Rating

Excellent!

Amazing doctor and staff make healthcare a breeze

I transitioned to this medical practice from another local clinic (which was incredibly subpar for numerous reasons) and I couldn't be more delighted or appreciative of my choice. The surgery has welcomed me with such effortless hospitality, and scheduling appointments online is remarkably straightforward with impressively rapid response times. Dr Stanier personally reached out today after examining my records and was absolutely exceptional - thank you immensely for the compassion and support demonstrated in just a single conversation. This experience has genuinely rekindled my belief that obtaining quality healthcare is possible. For residents in the Trafford area, this medical practice is unquestionably your optimal option, and selecting any alternative would be unwise.

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MG

Markus G. Google 10 months ago

Rating

Excellent!

Fantastic gp surgery with caring and efficient staff

Incredible service! After struggling to secure GP appointments at my former practice, I switched to this surgery and couldn't be happier. The booking process was seamless, and their communication was top-notch. Dr Butler was exceptional - attentive, professional, and comprehensive in her approach. This experience has completely renewed my confidence in the National Health Service. Truly grateful - Markus Greenwood

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JJ

Je J. Google 10 months ago

Rating

Excellent!

Great service with a smile

Quick, courteous, and accommodating

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EH

Ed H. Google 10 months ago

Rating

Excellent!

Amazing healthcare service at ashville surgery

I am thoroughly impressed with Ashville surgery, including their exceptional staff and physicians. Thanks to the askmygp platform, all of my inquiries and assistance requests for myself and my child have been addressed promptly and with outstanding care. I extend my heartfelt gratitude to the entire team for their remarkable service.

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PC

Paul C. Google 10 months ago

Rating

Excellent!

Reliable healthcare with quick and professional service

I've utilized Asheville's services around ten times, and they consistently demonstrate exceptional responsiveness and professionalism. Their reception staff are top-notch, the phlebotomists are skilled, and the doctors are excellent. Even when my inquiries aren't urgent, they still manage to get back to me promptly. Typically, I'll opt for the online consultation with my general practitioner unless a face-to-face appointment becomes absolutely necessary.

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LM

Lo M. Google 10 months ago

Rating

Excellent!

Awesome customer support saves the day

Excellent customer support and rapid communication 👍

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SV

Sylvia V. Google 10 months ago

Rating

Excellent!

Lifelong patient loves caring doctors and staff

For 45 years, I've been a patient at this medical practice, and it has consistently been a delightful experience. The doctors and staff have always been exceptional. Throughout the years, I've witnessed many physicians come and go, but some have left an indelible mark on my memory, such as Dr. Quan, Dr. Fyans, and Dr. Hilton. Having worked as a nurse for over four decades, I deeply appreciate the quality of care and compassion that can truly uplift a patient when their health is challenged. I extend my heartfelt gratitude to everyone at Ashville, including our current physicians: Dr. Yung, Dr. Mohanraj, Mr. Carosini, and Mr. Davenport - who, I must say, is the most compassionate individual I've encountered in many years. I cannot forget to mention the wonderful reception team, especially Luke, who has a remarkable ability to brighten one's day. Our nurses are truly invaluable. Many thanks to all.

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NC

Norma C. Google 10 months ago

Rating

Great!

Smooth and efficient healthcare service

Friendly and supportive personnel. The Ask My GP digital service functions effectively at this medical practice.

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PH

Petra H. Google 10 months ago

Rating

Excellent!

Excellent service with quick and friendly support

Quick and attentive service, incredibly supportive. Really appreciate the assistance.

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PS

Paul S. Google 10 months ago

Rating

Excellent!

Friendly and caring medical professionals at their best

The medical team at this facility consistently demonstrates a warm and supportive demeanor, always ready to assist patients with care and kindness.

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MT

Mohsen T. Google 10 months ago

Rating

Excellent!

Exceptional healthcare with friendly and attentive staff

Exceptional general practitioner in Manchester with unparalleled patient care and support. Truly the top medical professional in the area.

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KS

Kati S. Google 10 months ago

Rating

Excellent!

Efficient healthcare with responsive medical team

The AskMyGP platform enables swift communication with medical staff, offering the flexibility to send messages outside of standard hours, which are then addressed when the practice reopens, typically resulting in a same-day response. I've successfully had several minor health concerns resolved through pharmacy and physiotherapy referrals. The physicians have consistently demonstrated professionalism and compassion, even taking responsibility and expressing regret during a medication-related misunderstanding. I confidently endorse this healthcare practice.

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DP

D P. Google 10 months ago

Rating

Excellent!

Perfect healthcare partner for manchester residents

I've been a patient at Ashville for almost ten years, and despite relocating several times around Manchester, I've maintained them as my healthcare provider because their service is consistently smooth and dependable. I would absolutely endorse them without hesitation.

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GG

Gladbells G. Google 10 months ago

Rating

Excellent!

Perfect solution for my urgent needs

Swift, straightforward, and accurate! Exactly what I needed. Appreciated!

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LM

Lisa M. Google 10 months ago

Rating

Excellent!

Incredible medical care that truly transforms patient experience

Hands down, this medical practice is the top-notch healthcare provider I've encountered. AskmyGP's platform is incredibly user-friendly, and in most cases, I receive prompt and helpful responses regarding my medical queries or prescription needs. I've been so impressed that I've successfully transitioned my entire family, including my in-laws, to this exceptional surgery.

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LC

L C. Google 10 months ago

Rating

Excellent!

Caring professionals made my medical experience great

I'm extending my heartfelt appreciation to Shelly for her exceptional assistance today. Additionally, I want to commend Dr. Timothy Yung for delivering an incredibly thoughtful and expert consultation that truly put my mind at ease. Both of you are absolutely outstanding professionals!

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LM

Lucy M. Google 10 months ago

Rating

Excellent!

Fantastic doctors delivering top-notch medical care

Exceptional medical care with top-notch service from all the general practitioners at this healthcare facility. The doctors are highly competent and deliver outstanding patient treatment.

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AK

Altaf K. Google 10 months ago

Rating

Excellent!

Compassionate care meets efficient medical practice

Ashville surgical center truly stands out. It's evident they prioritize patient care while maintaining smart operational efficiency.

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Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 8814293
  • Ashville Surgery 171 Upper Chorlton Rd Whalley Range, Manchester Lancashire M16 9RT

Patient Experience Summary

Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.

A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.

Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.

Appointment

89.50 %
Excellent

Reception

93.20 %
Excellent

Cleanliness

85.00 %
Excellent

Care

91.85 %
Excellent

Respect

94.10 %
Excellent

Seen on time

88.75 %
Excellent
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