Patient Experience Summary

Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.

A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.

Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.

Appointment

89.50 %
Excellent

Reception

93.20 %
Excellent

Cleanliness

85.00 %
Excellent

Care

91.85 %
Excellent

Respect

94.10 %
Excellent

Seen on time

88.75 %
Excellent

Filter

SC

Susie C. Google 10 months ago

Rating

Excellent!

Compassionate care at its very best

The medical team at Ashville Surgery consistently provides exceptional care for both myself and my child. The staff demonstrates remarkable patience and warmth, creating a welcoming environment. We always feel thoroughly supported and receive attentive, compassionate treatment throughout our visits.

More Info
RD

Renata D. Google 10 months ago

Rating

Excellent!

Fantastic app with quick and helpful support

The software has been incredibly useful, and I'm thoroughly satisfied with the prompt support and rapid assistance provided. My sincere appreciation goes out to the team, and I extend my warmest wishes.

More Info
SR

S R. Google 11 months ago

Rating

Excellent!

Helpful customer service made my day better

Gave them a call due to a worry I had. Shelly was absolutely wonderful during our conversation.

More Info
AS

Amrit S. Google 11 months ago

Rating

Excellent!

Great service from a caring professional

Shelley Swann provided exceptional assistance, skillfully locating and scheduling an appointment that perfectly suited my availability and preferences.

More Info
CC

Crazydogrio C. Google 11 months ago

Rating

Excellent!

Excellent healthcare with friendly and professional staff

The medical practice consistently delivers top-notch care, with friendly and professional staff from the front desk to the physicians. I'm delighted to learn they've expanded their services to include blood drawing appointments. Highly satisfied with their service and would gladly suggest this clinic to anyone new to the neighborhood.

More Info
AM

Alison M. Google one year ago

Rating

Excellent!

Fantastic service from caring medical professionals

Consistently compassionate and accommodating medical practice with an exceptionally friendly front desk staff.

More Info
RW

Rob W. Google one year ago

Rating

Excellent!

Incredible medical care with community heart

Ashville Surgery is truly exceptional. The Ask My Gp service has been incredibly convenient. Whether I'm seeking quick email advice or hoping to consult a specific physician, my requirements are addressed promptly and efficiently. Beyond their medical services, Ashville boasts a delightful community garden lovingly maintained by dedicated volunteers. Additionally, they offer engaging activities like board game meetups, walking groups, and separate fitness facilities for men and women. Their primary focus is clearly on serving the community, with outstanding doctors and administrative staff who go above and beyond. The range of activities available for everyone to participate in freely is an added bonus. Ashville Surgery feels more like a tight-knit, supportive family, consistently working together to foster a warm, healthy, and positive atmosphere for patients and community members alike.

More Info
EE

Eff E. Google one year ago

Rating

Excellent!

Life-changing procedure with amazing surgeon

Outstanding surgical procedure once again - my physician was exceptional and incredibly supportive

More Info
LS

Linda S. Google one year ago

Rating

Excellent!

Compassionate nurse made my medical visit wonderful

During my visit to Ashville Surgery, I was truly impressed by the compassionate care provided by the nurse, who made me feel incredibly comfortable and valued throughout my treatment.

More Info
MJ

Michelle J. Google one year ago

Rating

Excellent!

Friendly receptionist made my day smooth and easy

The front desk staff was exceptional, providing prompt and efficient assistance when I needed help. Their responsiveness and friendly demeanor made my experience truly pleasant.

More Info
MT

Mary T. Google one year ago

Rating

Excellent!

Amazing healthcare service with friendly staff

My interactions with Ashville Surgery have consistently been top-notch across all touchpoints - whether navigating their mobile application, attending in-person appointments, or communicating via telephone. The entire team demonstrates remarkable professionalism, warmth, and a genuine commitment to patient support. I've not only been impressed but have actively encouraged others to choose this medical practice.

More Info
LD

Louise D. Google one year ago

Rating

Excellent!

Compassionate and caring medical team exceeds expectations

Excellent medical clinic with a highly attentive and caring staff who provide top-notch, compassionate, and expert healthcare support.

More Info
TS

Taha S. Google one year ago

Rating

Excellent!

Fantastic support from marco made my day

Marco provided prompt and courteous assistance, making the service experience smooth and efficient.

More Info
RW

Rupert W. Google one year ago

Rating

Excellent!

Exceptional customer support beyond my expectations

Exceptional customer support that truly stands out - attentive, competent, and genuinely helpful throughout our entire interaction.

More Info
TN

Tess N. Google one year ago

Rating

Excellent!

Quick and painless b12 injection experience

Scheduled to see Erin at 7 PM, I got there five minutes early and was out by 7:01. I was nervous about the B12 shot, but this time it was practically painless! Exceptional, top-notch care!!

More Info
GS

Goriola S. Google one year ago

Rating

Excellent!

Great product that exceeded my expectations

Remarkably impressive.

More Info
AA

Aisha A. Google one year ago

Rating

Excellent!

Exceptional customer service with claire's helpful approach

Claire was incredibly understanding during our phone conversation, taking the time to listen carefully despite my lengthy discussion. Her willingness to let me explain everything without feeling pressured was truly appreciated. Customer service like this really makes a difference!

More Info
NM

Nikki M. Google one year ago

Rating

Excellent!

Incredible healthcare team that truly cares

Top-notch care is what you'll find here. After ditching my previous medical practice in Chorlton, which was incredibly frustrating, I made the switch and couldn't be happier. Getting an appointment is quick and easy, and every single staff member - from the doctors and nurses to the reception team - has been absolutely outstanding.

More Info
RS

Rita S. Google one year ago

Rating

Excellent!

Exceptional healthcare with caring and responsive staff

The medical staff here are wonderfully attentive, consistently providing clear explanations and responding to emails promptly. The reception team is equally exceptional, always going above and beyond to assist patients with the utmost care and willingness.

More Info
BS

B S. Google one year ago

Rating

Excellent!

Exceptional dental care with compassionate professional

Dr. Butler provided exceptional care during my visit. The consultation was comprehensive, and I was thoroughly impressed by the doctor's expertise and attentiveness. Highly recommended for anyone seeking top-notch medical service.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 8814293
  • Ashville Surgery 171 Upper Chorlton Rd Whalley Range, Manchester Lancashire M16 9RT

Patient Experience Summary

Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.

A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.

Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.

Appointment

89.50 %
Excellent

Reception

93.20 %
Excellent

Cleanliness

85.00 %
Excellent

Care

91.85 %
Excellent

Respect

94.10 %
Excellent

Seen on time

88.75 %
Excellent
Filter

Order By

Rating