Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.
A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.
Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.
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Claim your profileShows how often this practice responds to patient reviews and feedback.
Patients consistently report positive experiences across reception, appointment access, and clinical care. The Ask My GP digital platform receives particular praise for enabling swift communication with same-day responses and flexible out-of-hours messaging. Appointment booking is described as straightforward and quick, with telephone scheduling readily available. Reception staff are frequently noted for their courtesy, warmth, and attentiveness, while clinical teams demonstrate responsiveness through prompt callbacks and efficient organisation. Patients report feeling heard and supported during consultations, with particular appreciation for compassionate listening and thorough explanations of treatment options.
A minority of reviews highlight concerns about administrative delays in appointment approval and diagnostic timelines, with some patients experiencing frustration when initial requests took several days to process. One patient reported a significant delay in diagnosis, though most feedback emphasises the practice's overall efficiency and care quality.
Beyond clinical services, the practice is recognised for its community focus, including a maintained garden space and organised activities such as walking groups and fitness classes. Patients value the welcoming environment and the sense that the practice prioritises holistic wellbeing alongside medical treatment. Long-term patients particularly emphasise consistency and reliability in service delivery.
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Susie C.
10 months ago
Excellent!
Compassionate care at its very best
The medical team at Ashville Surgery consistently provides exceptional care for both myself and my child. The staff demonstrates remarkable patience and warmth, creating a welcoming environment. We always feel thoroughly supported and receive attentive, compassionate treatment throughout our visits.
Renata D.
10 months ago
Excellent!
Fantastic app with quick and helpful support
The software has been incredibly useful, and I'm thoroughly satisfied with the prompt support and rapid assistance provided. My sincere appreciation goes out to the team, and I extend my warmest wishes.
S R.
11 months ago
Excellent!
Helpful customer service made my day better
Gave them a call due to a worry I had. Shelly was absolutely wonderful during our conversation.
Amrit S.
11 months ago
Excellent!
Great service from a caring professional
Shelley Swann provided exceptional assistance, skillfully locating and scheduling an appointment that perfectly suited my availability and preferences.
Crazydogrio C.
11 months ago
Excellent!
Excellent healthcare with friendly and professional staff
The medical practice consistently delivers top-notch care, with friendly and professional staff from the front desk to the physicians. I'm delighted to learn they've expanded their services to include blood drawing appointments. Highly satisfied with their service and would gladly suggest this clinic to anyone new to the neighborhood.
Alison M.
one year ago
Excellent!
Fantastic service from caring medical professionals
Consistently compassionate and accommodating medical practice with an exceptionally friendly front desk staff.
Rob W.
one year ago
Excellent!
Incredible medical care with community heart
Ashville Surgery is truly exceptional. The Ask My Gp service has been incredibly convenient. Whether I'm seeking quick email advice or hoping to consult a specific physician, my requirements are addressed promptly and efficiently. Beyond their medical services, Ashville boasts a delightful community garden lovingly maintained by dedicated volunteers. Additionally, they offer engaging activities like board game meetups, walking groups, and separate fitness facilities for men and women. Their primary focus is clearly on serving the community, with outstanding doctors and administrative staff who go above and beyond. The range of activities available for everyone to participate in freely is an added bonus. Ashville Surgery feels more like a tight-knit, supportive family, consistently working together to foster a warm, healthy, and positive atmosphere for patients and community members alike.
Eff E.
one year ago
Excellent!
Life-changing procedure with amazing surgeon
Outstanding surgical procedure once again - my physician was exceptional and incredibly supportive
Linda S.
one year ago
Excellent!
Compassionate nurse made my medical visit wonderful
During my visit to Ashville Surgery, I was truly impressed by the compassionate care provided by the nurse, who made me feel incredibly comfortable and valued throughout my treatment.
Michelle J.
one year ago
Excellent!
Friendly receptionist made my day smooth and easy
The front desk staff was exceptional, providing prompt and efficient assistance when I needed help. Their responsiveness and friendly demeanor made my experience truly pleasant.
Mary T.
one year ago
Excellent!
Amazing healthcare service with friendly staff
My interactions with Ashville Surgery have consistently been top-notch across all touchpoints - whether navigating their mobile application, attending in-person appointments, or communicating via telephone. The entire team demonstrates remarkable professionalism, warmth, and a genuine commitment to patient support. I've not only been impressed but have actively encouraged others to choose this medical practice.
Louise D.
one year ago
Excellent!
Compassionate and caring medical team exceeds expectations
Excellent medical clinic with a highly attentive and caring staff who provide top-notch, compassionate, and expert healthcare support.
Taha S.
one year ago
Excellent!
Fantastic support from marco made my day
Marco provided prompt and courteous assistance, making the service experience smooth and efficient.
Rupert W.
one year ago
Excellent!
Exceptional customer support beyond my expectations
Exceptional customer support that truly stands out - attentive, competent, and genuinely helpful throughout our entire interaction.
Tess N.
one year ago
Excellent!
Quick and painless b12 injection experience
Scheduled to see Erin at 7 PM, I got there five minutes early and was out by 7:01. I was nervous about the B12 shot, but this time it was practically painless! Exceptional, top-notch care!!
Goriola S.
one year ago
Excellent!
Great product that exceeded my expectations
Remarkably impressive.
Aisha A.
one year ago
Excellent!
Exceptional customer service with claire's helpful approach
Claire was incredibly understanding during our phone conversation, taking the time to listen carefully despite my lengthy discussion. Her willingness to let me explain everything without feeling pressured was truly appreciated. Customer service like this really makes a difference!
Nikki M.
one year ago
Excellent!
Incredible healthcare team that truly cares
Top-notch care is what you'll find here. After ditching my previous medical practice in Chorlton, which was incredibly frustrating, I made the switch and couldn't be happier. Getting an appointment is quick and easy, and every single staff member - from the doctors and nurses to the reception team - has been absolutely outstanding.
Rita S.
one year ago
Excellent!
Exceptional healthcare with caring and responsive staff
The medical staff here are wonderfully attentive, consistently providing clear explanations and responding to emails promptly. The reception team is equally exceptional, always going above and beyond to assist patients with the utmost care and willingness.
B S.
one year ago
Excellent!
Exceptional dental care with compassionate professional
Dr. Butler provided exceptional care during my visit. The consultation was comprehensive, and I was thoroughly impressed by the doctor's expertise and attentiveness. Highly recommended for anyone seeking top-notch medical service.