Ashville Surgery
Poor! (83 reviews)
Poor! (83 reviews)
Patient feedback reveals a deeply polarised experience at this practice, with stark contrasts in care quality across different service areas. Reception staff receive consistent praise for courtesy, efficiency, and helpfulness, while nursing care is frequently described as skilled and compassionate. However, appointment access remains a significant barrier, with patients reporting waits of three to six weeks for consultations and difficulty securing in-person visits. Communication responsiveness is inconsistent, with some patients experiencing delayed responses to digital requests and challenges navigating the online booking system.
Medical consultations present the most concerning pattern, with multiple accounts of dismissive physician behaviour, lack of empathy during patient interactions, and insufficient clinical attention to patient concerns. Several patients describe feeling unheard or judged rather than supported during appointments. The practice's shift towards digital-first communication has created additional friction, with patients expressing frustration about lengthy online symptom submission processes and difficulty reaching staff by phone. While some long-term patients report positive continuity of care and professional expertise, others describe a noticeable decline in service standards and accessibility over recent years.
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Patient feedback reveals a deeply polarised experience at this practice, with stark contrasts in care quality across different service areas. Reception staff receive consistent praise for courtesy, efficiency, and helpfulness, while nursing care is frequently described as skilled and compassionate. However, appointment access remains a significant barrier, with patients reporting waits of three to six weeks for consultations and difficulty securing in-person visits. Communication responsiveness is inconsistent, with some patients experiencing delayed responses to digital requests and challenges navigating the online booking system.
Medical consultations present the most concerning pattern, with multiple accounts of dismissive physician behaviour, lack of empathy during patient interactions, and insufficient clinical attention to patient concerns. Several patients describe feeling unheard or judged rather than supported during appointments. The practice's shift towards digital-first communication has created additional friction, with patients expressing frustration about lengthy online symptom submission processes and difficulty reaching staff by phone. While some long-term patients report positive continuity of care and professional expertise, others describe a noticeable decline in service standards and accessibility over recent years.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mike O.
10 years ago
Excellent!
Great Surgery in Hammersmith and Fulham
The top-tier medical practice in Hammersmith and Fulham, their daily operations and patient care are truly exceptional. I'm thoroughly impressed with the clinic and its dedicated team. Grateful for their unwavering commitment to providing excellent healthcare. Mike Obol.
Sarah S.
10 years ago
Bad!
Endless Waiting and Dismissive Care
The wait to see a medical professional was incredibly frustrating - a staggering 3 weeks just to get a doctor's appointment, followed by another 3 weeks to consult a physiotherapist who diagnosed my frozen shoulder without conducting any imaging tests. When I expressed concern about the lengthy waiting period, the doctor dismissively claimed they were overwhelmed with patients and suggested that most people's symptoms miraculously resolve within 3 weeks. To add insult to injury, I was forced to schedule yet another appointment 3 weeks out! The most absurd part was being prescribed ibuprofen and anti-depressants as a supposed solution. Completely dissatisfied, I am now actively seeking a different medical practice and exploring alternative treatment options.
Chantal R.
11 years ago
Excellent!
Trusted Surgery with Dr. Aras for Two Decades
I've been a patient at this medical practice for more than two decades... the staff is exceptional, quite bustling as you'd anticipate, but incredibly skilled - and that's just talking about the reception team. Dr. Aras and his colleagues are fantastic, and I'm puzzled by any negative feedback I've seen elsewhere.