Athena Medical Centre

Friendly service that gets the job done

Extremely supportive and quick to assist.

Amazing service with a smile

Faiza was absolutely outstanding!!!!!

Solid family doctor with exceptional care

I've consistently encountered positive interactions with this particular General Practitioner.

Friendly nurse made my blood test painless

The phlebotomist who drew my blood today was truly outstanding in her professional approach and skill.

Aneesa rocks as the most amazing receptionist ever

Aneesa truly stands out as an exceptional receptionist. Her friendly demeanor and cheerful personality make her absolutely delightful to interact with. I can confidently say she's the top receptionist in my experience. Continue doing the fantastic job you're doing!

Warm smiles make this place truly special

Delightful staff, warm greeting, couldn't have asked for a better reception!

Quick and painless blood test experience

Excellent blood draw experience - completely painless and super quick! Faiza was wonderful and made the process smooth and comfortable.

Frustrated patient awaits crucial medication refill

I visited the physician. We discussed certain medication... This was on Monday the 10th. I'm still waiting for the new prescription over a week later. This situation is problematic for me, as I urgently require these medications.

Exceptional care from a compassionate medical team

Dr. Shui is an absolute miracle worker, and the entire team—from the front desk staff to the cleaning personnel—are simply wonderful!

Terrible service and misleading opening hours

The clinic consistently fails to adhere to its stated opening hours! Previously, they would open at 8am, but now they don't start operations until after 9am, despite their online and physical signage indicating 8am. I brought my elderly mother at 8:15am, expecting the doors to be open, only to discover a group of frustrated patients waiting. We lingered for 15 minutes before giving up and returning home. The manager here is completely incompetent. He should either personally arrive to open the clinic or at least guarantee timely operations. When I voiced my complaint, his response was shockingly indifferent. This is absolutely the worst medical facility in Hackney.

Rude receptionists ruin great medical practice experience

I have great respect for my healthcare providers, but the front desk staff are truly problematic. Their demeanor is abrasive, and they come across as aggressive and impatient. They make patients feel like an inconvenience and seem intent on dictating whether an appointment is truly necessary. They appear reluctant to address any questions or concerns, and their approach is so off-putting that even my elderly mother feels uncomfortable reaching out to them. To be honest, I would gladly seek medical services through an alternative method that bypasses direct interaction with these receptionists 😞

Mixed experience with caring medical professionals

The medical professionals at this clinic are truly exceptional, and I've received outstanding care throughout my time here. Unfortunately, the front desk staff present significant communication challenges, which is why my overall rating is low. Attempting to schedule an appointment can be genuinely demoralizing and provokes substantial anxiety. This uncomfortable experience has previously deterred me from seeking necessary medical attention, particularly when self-advocacy is required. I sincerely hope that constructive feedback might inspire improvements in the reception team's communication approach, especially during telephone interactions. Such changes would meaningfully enhance the patient experience for those needing medical services.

Trusted medical care for our family's health

We've been patients at this medical facility for a decade. Throughout our time here, we've consistently received excellent healthcare and been treated wonderfully by the front office team.

Exceptional care from compassionate healthcare professional

Enisa demonstrates exceptional customer service over the phone, consistently showing a willingness to assist and ensure patients receive the precise support they require. Compared to previous experiences, I now have complete confidence in recommending the entire team. They truly deserve 5 outstanding and invaluable stars.

Terrible scheduling makes healthcare impossible for workers

Absolutely abysmal experience trying to schedule an in-person consultation outside of standard business hours, given my work commitments. Their availability is incredibly restrictive, forcing me to wait endless weeks just for a potential telephone consultation. I'm rating their service a mere 2 out of 10 due to the extremely inadequate appointment options.

Amazing customer experience at its finest

Excellent, prompt assistance with incredibly friendly and supportive personnel.

Disappointing decline in once excellent medical centre

Despite enjoying nearly three years of excellent service at Athena medical centre, I've reluctantly decided to discontinue my association. The medical staff, including doctors and nurses, have consistently demonstrated exceptional professionalism and provided outstanding care that I've always appreciated. Regrettably, the prescription management team has been a significant disappointment, repeatedly causing me unnecessary complications. Their lack of efficiency has subjected me to considerable stress and additional financial burden. Their disorganization and incompetence have ultimately undermined the otherwise high-quality medical practice. It's truly disheartening to part ways after such a long and generally positive relationship.

Friendly staff made my day at the store

Anne provided exceptional support during our interaction. Her professionalism and helpfulness were truly outstanding. We greatly appreciate the assistance from Anthony and Eze Aneesa as well.

Exceptional staff make healthcare feel truly compassionate

The front desk team at this medical practice stands out as the most compassionate I've encountered. They truly demonstrate genuine concern and consistently make extraordinary efforts to support patients' needs.

Terrible reception, but great doctors save the day

The medical professionals are incredibly supportive. The front desk staff is absolutely terrible. Throughout nearly thirty years, I've never encountered a satisfactory interaction at reception. If not for the compassionate general practitioners, I would have switched to Nightingale clinic without hesitation.