Athena Medical Centre

Friendly service saves the day at this place

Wonderful team, the receptionist was incredibly friendly and made me feel warmly welcomed. I'm truly appreciative of their kind service.

Terrible service and unhelpful lazy receptionists

The front desk staff are incompetent and demonstrate a clear lack of motivation. Attempting to schedule an appointment invariably results in being pushed to the following day. Their unprofessional attitude raises serious questions about their suitability for patient registration and customer service. Their approach seems completely illogical and inappropriate for a medical practice. I deeply rue my decision to register with this particular GP surgery.

Compassionate nurse makes smear test surprisingly comfortable

Chantelle, the nurse who conducted my smear test, made the entire process incredibly smooth and painless. As a 51-year-old, I was bracing myself for discomfort, but to my surprise, I felt absolutely nothing. Her professionalism and expertise were truly remarkable, and I can honestly say this was the most comfortable medical examination I've ever had. I was genuinely impressed by how at ease she made me feel during a procedure I had long dreaded.

Fantastic healthcare team makes patient feel truly welcome

I'm truly delighted with my recent decision to join this medical facility. The entire team, from the warm and inviting front desk personnel to the compassionate and attentive healthcare professionals I consulted with today, made me feel completely at ease. Much appreciation!

Compassionate doctor who rescued me from depression

Doctor Syed is truly an exceptional physician who made an incredible difference in my life. He was instrumental in rescuing me from a profound struggle with depression and emotional pain that had completely paralyzed my ability to function normally. He emerged in my life like a guardian angel, providing compassionate support that guided me back to wellness. No words can adequately capture the depth of my gratitude and admiration for him. This is one of those rare, transformative moments that defies simple description. I am profoundly thankful to both the divine and to Doctor Syed for restoring my life. Sofio 🙏🏻❤️

Compassionate doctor makes patient feel truly heard

I consulted Dr Jackson at the Athena Medical Practice located in Lower Clapton, Hackney, London earlier today. Despite arriving thirty minutes past my scheduled time, he graciously accommodated me even as the day was drawing to a close. I cannot emphasize enough how impressed I am with Dr Jackson. He was succinct yet thorough, listened attentively, and communicated with remarkable clarity. His approach was balanced, offering thoughtful insights without being overly assertive, and everything he said was entirely logical. I am deeply thankful for his assistance. Dr Jackson, please accept my sincere gratitude for your time and support. While I recognize this praise comes after just a single consultation, I genuinely believe you are an extraordinary healthcare professional.

Friendly service with an amazing receptionist

The team was exceptional, with Anisa at the front desk standing out in particular.

Friendly clinic with quick and caring service

I thoroughly enjoyed my visit to this medical facility. The front desk personnel were incredibly friendly and welcoming. They went above and beyond by scheduling me an appointment on very short notice, which was extremely convenient for me!

Discriminatory healthcare left me feeling angry and ignored

Unfair treatment from this general practitioner. When my partner and I came in for our initial registration appointment, the experience was blatantly unequal. As a female expatriate, I was simply instructed to stop smoking, had my physical measurements recorded, and had my blood pressure checked. My partner, being a white male, received comprehensive urine and blood tests as a precautionary measure and was seen by a doctor, while I was relegated to a nurse. Notably, I have a disability and am on multiple medications that haven't been consistently monitored by the GP. The discriminatory approach was appalling, and when I contacted the practice to express my concerns, they dismissively suggested the additional tests weren't necessary. These are standard procedures! I haven't undergone routine blood or urine screenings in nearly ten years, making their casual response even more unacceptable.

Exceptional care and warmth from a stellar team

I am thoroughly delighted with the exceptional service and welcoming demeanor of the entire team. The staff demonstrate remarkable responsiveness and professional competence. Aneesa stands out as particularly compassionate and capable, consistently exceeding expectations. Every single member of the Reception team truly merits high praise! My sincere appreciation.

Exceptional service that goes above and beyond

Simply incomparable to my prior experience! The service is top-notch - they proactively call to confirm your satisfaction, provide helpful online application links, and meticulously walk you through each subsequent phase. I'm fully confident in giving this my strongest endorsement.

Fantastic care at athena medical centre rocks

I've been thoroughly impressed by the medical professionals at Athena Medical Centre, including the physicians, on-site clinical pharmacist, and evaluating physiotherapist. A heartfelt thanks to Aneesa for her outstanding patient care, combining warmth and expertise. Your support means a great deal to me!

Athena medical centre delivers exceptional patient care

My time at the Athena Medical Centre has been exceptional. The personnel are outstanding and supremely competent in their roles. Their interpersonal communication at the front desk and telephone etiquette are of the highest caliber. Aneesa, the receptionist, is incredibly supportive and precise in her responsibilities. She consistently displays a delightful smile and demonstrates remarkable politeness. I am deeply appreciative of the physicians who promptly address any medical concerns I encounter. I extend my sincere gratitude to the nurse who assisted me with my dressing, truly acknowledging her dedicated effort. Once more, thank you to the entire team for your exceptional service.

Compassionate doctor who truly cares about patients

I'd like to express my gratitude to Dr. Cleaton. She truly is exceptional. Her approach is consistently considerate and focused on patient care. Although I occasionally worry that I might be monopolizing her time, she remains completely engaged and receptive. My sincere thanks go out to her. Her dedication means a lot to me. Even though the wait can be somewhat extended, her quality of care makes up for it.

Exceptional service with compassionate and helpful staff

What an exceptional interaction with your attentive team, especially Aneesa, who demonstrated authentic compassion and a sincere commitment to addressing the patient's challenges. Her approach felt completely genuine and heartfelt - the kind of empathy that simply cannot be manufactured or pretended. Sincere appreciation to Aneesa and her colleagues. Nassim.

Exceptional healthcare with caring and professional team

I'm thoroughly satisfied with the medical care at this practice. The physicians and administrative staff are outstanding, demonstrating exceptional professionalism and effectiveness. Having been a patient for 24 months, I'm genuinely delighted with the quality of care for both myself and my kids. Scheduling appointments is incredibly straightforward, and any concerns I've raised have been addressed quickly and competently. Much appreciation to the entire team!

Exceptional healthcare service at its finest

Whenever I needed to schedule a consultation at this medical center, the front desk staff, physicians, and nursing team consistently demonstrated high levels of competence and professionalism, which leads me to confidently endorse them as a trustworthy local healthcare facility.

Rude receptionists ruin an otherwise good medical experience

The front desk staff are the sole drawback of this medical facility. Their demeanor suggests they're utterly disinterested in their work, giving off a vibe of "why am I even here?". These receptionists display a complete lack of empathy and make patients feel entirely unwelcome from the moment they arrive.

Aneesa the amazing receptionist who truly cares

This review celebrates aneesa, who is truly the most delightful receptionist I've ever encountered. Her helpfulness is exceptional and her personality radiates an incredible energy. Her warmth is palpable, and she demonstrates a genuinely compassionate approach to her work. I always look forward to our interactions when I contact the office. She goes above and beyond to address and solve any concerns with utmost dedication - she's absolutely stellar. Rosa

Terrible customer service at local medical practice

I attempted to book a brief telephone consultation with my GP after being previously advised to call back due to concerning symptoms. However, Amenah Patel, the receptionist, flatly refused to schedule even a 5-minute appointment. As a result, I am now unwell and without medical guidance! I strongly urge patients to STEER CLEAR of this medical practice. The reception staff, particularly A. Patel, demonstrate appalling telephone manners and complete disregard for patient care. They consistently fail to document patient communication, which is grossly unprofessional and potentially dangerous if a medical incident were to occur. I am committed to pursuing formal complaints and will be reporting this receptionist for her total lack of compassion and patient concern. Their approach to customer service is utterly unacceptable!