Athena Medical Centre

Quick and reliable medical care every time

I've consistently had positive interactions with this medical facility. Securing a timely appointment is straightforward, just remember to call first thing in the morning. The clinic is immaculate, well-maintained, and the physicians are exceptional.

Compassionate doctor who truly listens and cares

Excellent neighborhood general practitioner.

Exceptional customer service with compassion and care

Aneesa was fantastic and incredibly supportive. She remained patient and assisted me in obtaining a medical certificate. Her lighthearted personality was delightful, but what truly stood out was her genuine compassion and empathy.

Quick and professional service exceeded expectations

Exceptional service from start to finish - lightning-fast and incredibly competent!

Friendly service makes every visit a pleasure

The personnel here consistently demonstrate top-notch service and professionalism

Compassionate care during my smear test today

I visited the clinic for my cervical screening today. The front desk staff were incredibly welcoming, and nurse Biola was exceptionally kind and compassionate during the procedure. I want to express my sincere gratitude to Biola for making a potentially stressful experience so comfortable.

Terrible experience with uncaring medical practice

My sole experience with this medical facility has been deeply disappointing. While I'll refrain from extensive specifics to preserve privacy, I was made to feel utterly insignificant and unwelcome. The overwhelming sense was that I was more of an inconvenience than a patient. With the exception of one nurse and a single general practitioner, the staff's treatment of me was shockingly poor. I formally documented my concerns by sending a complaint email to the practice's management, which was met with complete silence. As a result, I've made the decision to seek care elsewhere. My strongest recommendation is to steer clear of this practice if at all possible!

Lynda's exceptional care made my healing journey easier

I must highlight the remarkable expertise, composure, and outstanding interpersonal skills demonstrated by Lynda, a healthcare professional at the Athena Medical Centre. Following my recent surgical procedure at Hommerton University Hospital, my subsequent outpatient treatment has been managed by this exceptionally competent individual. Lynda possesses an extraordinary talent for ensuring my comfort, minimizing discomfort, and providing comprehensive information during the delicate process of dressing and redressing my sensitive wound. Her professional approach is truly impressive and worthy of the highest recognition within the medical centre. My sincere gratitude goes to Lynda, who exemplifies the very best of the NHS through her warmth, profound medical knowledge, and genuine compassion.

Incompetent service prevents timely medical help

Attempted to reach out early Monday morning at 8:10 am, only to be informed that I should retry at 9 due to their computer systems needing warm-up time. When I expressed frustration, I was further instructed to call back in 29 minutes. The entire experience was incredibly inefficient, highlighting the current dismal state of medical support in the post-pandemic era.

Exceptional care and comfort at this medical practice

During my visits, the front desk staff consistently demonstrate warmth and professionalism. Doctor consultations have been timely, concise, and informative. Every service I've received has been efficient. The facility is spacious, immaculately maintained, and pleasantly uncrowded. My consultation with Biola was particularly exceptional - she was incredibly personable, put me at ease, and made the entire experience comfortable and stress-free.

Misleading hours and unhelpful front desk staff

Claims the 8am online hours only apply to the main entrance. The front desk staff are unwilling to assist before 9am, especially if it requires them to leave their seats. Apart from that, everything else seems standard.

Terrible experience with terrible customer support

Terrible customer assistance, completely uncooperative and lacking any sense of support or resolution.

Nightmare medical practice with endless frustrating problems

Despite acknowledging the difficulties posed by COVID and NHS resource constraints, this medical practice is arguably the most dysfunctional I've encountered. Appointment scheduling is catastrophically unreliable, with errors occurring in roughly 80% of cases. The support staff demonstrate not just rudeness, but a profound level of ineffectiveness and apparent disinterest, consistently failing to implement even basic pandemic safety protocols. Every single interaction necessitates extensive follow-up, as the probability of any task being completed correctly is dismally low. Their payment methods are bizarrely restrictive, accepting only cash. In stark contrast to their overall incompetence, my new medical practice proactively reached out with vaccination appointments almost immediately after registration. The litany of operational failures is seemingly endless and deeply frustrating.

Terrible customer service and outdated information nightmare

The front desk personnel displayed a dismissive and uncooperative attitude. I brought up issues regarding outdated information in their correspondence, and today was informed that their website is also not current. A straightforward solution would be to either temporarily remove the content during updates, refresh the information, or add a timestamp indicating the last revision. However, being discourteous and obstructive should never be considered an acceptable approach.

Great service despite online complaints

Despite the numerous critical comments, my personal encounter was quite positive. The medical professional and support team were welcoming and helpful. I found my overall experience to be satisfactory and would confidently suggest this healthcare provider to others.

Great doctor but staff can be hit-or-miss

My doctor at this practice is incredibly supportive and attentive during consultations. Previously, there was a front desk staff member who was quite difficult, but it seems they are no longer working here.

Terrible customer service from unprofessional front desk staff

Staff at the front desk displayed an incredibly discourteous and brusque demeanor. Absolutely zero empathy or concern for customer experience was evident.

Painful and unprofessional smear test nightmare

My cervical screening at this clinic was incredibly unpleasant. The nurse was rough when inserting the speculum, causing significant pain. Such aggressive handling can be deeply distressing for younger women and potentially discourage them from getting this crucial health check. I am absolutely certain I will seek a different healthcare provider for future screenings.

Frustrating booking process that needs improvement

Inefficient and frustrating booking process that makes scheduling appointments a challenging and time-consuming task.

Worst medical experience ever terrible doctors staff

Every interaction reveals staff members who lack courtesy and are unhelpful. The physicians are equally discourteous, with the sole exception of one incredibly kind doctor who was wonderful, but she has since departed, leaving nothing but disappointment. The overall service is completely unacceptable.