Athena Medical Centre
Average! (64 reviews)
Average! (64 reviews)
Patient feedback reveals a significantly divided experience at this practice, with clinical care consistently praised but reception and appointment access presenting substantial challenges. Medical professionals, including doctors and nursing staff, receive widespread recognition for their expertise, compassion, and attentiveness during consultations. However, appointment booking remains a persistent source of frustration, with patients reporting restricted availability, lengthy delays in securing appointments, and inconsistent communication about scheduling options. Reception experience is notably polarised, with some staff members commended for warmth and helpfulness, whilst others are described as discourteous, dismissive, and unhelpful. Patients report difficulties reaching the practice by phone, being redirected to call at specific times, and facing barriers when attempting to book appointments or access care.
Waiting times and operational efficiency present additional concerns, with reports of significant delays during appointments and inconsistent adherence to stated opening hours. Some patients describe the booking process as inefficient and time-consuming, whilst others note that early morning calls are necessary to secure appointments. Communication challenges extend beyond reception interactions, with instances of incomplete documentation and delayed prescription processing affecting patient care continuity. Despite these systemic issues, the practice retains patients who value the clinical expertise and professional care provided by medical staff, though several have chosen to seek alternative providers due to the cumulative impact of access difficulties and reception experience.
Positive feedback emphasises the quality of clinical consultations, the welcoming environment when appointments are secured, and the professionalism of individual staff members who demonstrate genuine compassion and attentiveness. The contrast between clinical excellence and administrative challenges suggests that improvements in appointment availability, reception communication, and operational organisation could significantly enhance overall patient satisfaction and confidence in the service.
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Patient feedback reveals a significantly divided experience at this practice, with clinical care consistently praised but reception and appointment access presenting substantial challenges. Medical professionals, including doctors and nursing staff, receive widespread recognition for their expertise, compassion, and attentiveness during consultations. However, appointment booking remains a persistent source of frustration, with patients reporting restricted availability, lengthy delays in securing appointments, and inconsistent communication about scheduling options. Reception experience is notably polarised, with some staff members commended for warmth and helpfulness, whilst others are described as discourteous, dismissive, and unhelpful. Patients report difficulties reaching the practice by phone, being redirected to call at specific times, and facing barriers when attempting to book appointments or access care.
Waiting times and operational efficiency present additional concerns, with reports of significant delays during appointments and inconsistent adherence to stated opening hours. Some patients describe the booking process as inefficient and time-consuming, whilst others note that early morning calls are necessary to secure appointments. Communication challenges extend beyond reception interactions, with instances of incomplete documentation and delayed prescription processing affecting patient care continuity. Despite these systemic issues, the practice retains patients who value the clinical expertise and professional care provided by medical staff, though several have chosen to seek alternative providers due to the cumulative impact of access difficulties and reception experience.
Positive feedback emphasises the quality of clinical consultations, the welcoming environment when appointments are secured, and the professionalism of individual staff members who demonstrate genuine compassion and attentiveness. The contrast between clinical excellence and administrative challenges suggests that improvements in appointment availability, reception communication, and operational organisation could significantly enhance overall patient satisfaction and confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Elvis E.
8 years ago
Bad!
Terrible service that left me frustrated and angry
Absolutely abysmal service from start to finish. Consistently delayed by over half an hour with zero explanation provided. The staff's attitude was completely unprofessional. How is it even possible for an appointment scheduled for 10:20am to run 45 minutes behind when the place opens at 9am?! Completely unacceptable.
Dorothea P.
9 years ago
Bad!
Frustrating healthcare experience with poor appointment scheduling
I recently transferred from another medical practice. While registering was straightforward, I encountered difficulties scheduling the two appointments I required, as the staff claimed processing would take two days and asked me to call back. Upon following their instructions, I was then informed by a different receptionist that no appointments are available until the new year. I can comprehend being fully booked, but I'm frustrated by their inability to simply mark a future date in the calendar. This delay is particularly concerning because my infant needs his vaccinations, and this postponement of at least three weeks—potentially longer—needlessly increases his health vulnerability.
Rachel R.
9 years ago
Bad!
Frustrating clinic with unhelpful scheduling and absent nurse
Every time I try to schedule an appointment, they redirect me to call at 9:00 AM. What's the reason behind this? Are appointments unavailable for the remainder of the day? It's incredibly frustrating. The nurse seems to be consistently absent on Fridays; this is the third occasion I've encountered her absence. On a positive note, the friendly Black woman wearing glasses at the reception desk is genuinely kind and supportive.
Dave P.
10 years ago
Great!
Smooth booking for our baby-making journey
Quick and efficient booking process. My partner is preparing to remove her contraceptive implant as we're excited to start our journey to having a son.