Atlantic Medical Group

Institutionalised ineptitude

I've been with this practice for 10 years, and it has made the descent from average to poor to outright incompetent. I could list things in details but I assume this review won't even be seen as I refuse to give phone numbers or emails out to randos. Just don't use them. Any 'average/poor' practice, of which you have ample choice in PZ, is better- just. I've got a witch doctor's card from when I lived in London, Only £80 a session. Equally useless as the NHS, but at least I'll get a few laughs out of it- so considerably better value. If any of you old witches up St Justs to Pendeen are still about, come out of hiding, WE NEED THE PROFESSIONALS back!!

Outstanding Care

I recently slipped 3 discs in my spine with one impinging directly on the sciatic nerve. I have been so impressed with the care from the team at Atlantic Medical Group. I had an MRI scan at a local hospital on a Saturday. They suggested I call my GP to arrange physiotherapy etc. I arranged my own physiotherapy so decided not to call the GP because they are so busy. On the Monday morning, a GP called me to see how I was doing following the MRI scan. Without me needing to be in touch, the GP was interested in how I was getting on. I was really very impressed by and appreciative of this proactive follow up. Subsequently when I have needed to speak to someone, for example for a medication review, this has been done with incredible responsiveness, care and attention. Thank you especially to Natalie, Martha and Dr Cheyne. Without hesitation, I wholeheartedly recommend this GP practice to others. Rather than being asked to do so, I have written this review out of my own desire to acknowledge and praise the excellent care I have received.

Excellent new appointment system

I was nervous to use this new system but found it very easy to use for an elderly technophobe. I sent off my request & was contacted within 10’ !!! Given appointment for an hour later & on medication same day. Grateful & impressed.

Terrible service and broken booking app nightmare

Utterly unacceptable customer service! Impossible to schedule an appointment via phone call, with staff simply directing me to a malfunctioning app that refuses to work properly.

Unhelpful staff make medical visit a nightmare

The front desk staff demonstrate a severe lack of compassion when interacting with patients who are already in a fragile state. The management should seriously consider implementing comprehensive customer service training. I'm relieved that the communication protocol is being modernized on 01/09/25, allowing patients to directly submit messages that will be professionally evaluated by medical professionals.

Terrible customer service ruins family's entire experience

Staff at the front desk displayed appalling manners towards me and my kids, demonstrating an unacceptable level of unprofessionalism. I'm shocked that such an employee is permitted to interact with families while maintaining such a disrespectful attitude.

Frustrating medical experience with unhelpful staff

Requested a prostate screening, but the front desk staff insisted on consulting a physician beforehand, then I was left completely unattended and disregarded. 😕

Exceptional care and support at atlantic medical

I want to express my heartfelt gratitude to the incredible team at Atlantic Medical for their outstanding professionalism, unwavering support, and genuine care when you need it most. It's remarkable to find a general practice that not only answers calls almost instantly but also consistently delivers on their promises, going above and beyond what you could hope for. Gail, in particular, was exceptional today, assisting me with my issue and achieving a resolution so quickly that it surpassed my wildest expectations. Thank you, Gail, for your exceptional service.

Seamless merger brings better healthcare to Cornwall

Atlantic Medical Group emerged in April 2021 through the consolidation of the Alverton Practice and Cape Cornwall Surgery. The newly formed medical group maintains its commitment to providing excellent healthcare services across multiple locations, including St Clare Medical Centre in Penzance, Cape Cornwall Surgery in St Just, and Newlyn Surgery.

Exceptional medical centre with caring and professional staff

An exceptional healthcare facility that surpasses all others I've experienced. The staff goes above and beyond to provide outstanding service. Their commitment is genuine - when they promise to follow up, they absolutely do. The team demonstrates remarkable empathy and expertise throughout every interaction.

Friendly staff and top-notch medical care

The front desk staff, particularly Gail, are top-notch and incredibly efficient. The physicians are outstanding, and the waiting room is impressively comfortable. I absolutely endorse this medical practice without hesitation.

Friendly support made my day better

This product provides exactly the information and assistance I was looking for. The features are straightforward and easy to use, making it a valuable resource for my needs.

Frustrating prescription service needs urgent improvement

Currently experiencing login difficulties for requesting repeat prescriptions, and consequently not receiving my medications when required. These problems have emerged exclusively since the transition to Atlantic, whereas I encountered zero issues during my time with Alverton surgery. The new webpage is thoroughly unsatisfactory, and I strongly urge the resolution of these ongoing complications.

Worst medical practice ever experienced in my life

Alverton Surgery has hit rock bottom. I never thought it could deteriorate further. Their computer systems are completely unusable, prescription requests vanish without a trace before reaching the pharmacy, and I've received correspondence seemingly aimed at silencing my complaints. The practice nurse denied me essential treatment, leading to an infection. One morning, I stood helplessly at the locked entrance for 10 minutes, watching staff members blankly ignore me before I was forced to force the door open. To top it all off, they've now messed up my appointment time, preventing me from being seen today! I'm seriously considering involving NHS England to address these ongoing issues!!!!!