Aurora Medcare

Appointments

There is something wrong with their phone booking system. It seems it's deliberately set to say it's full between 8a.m to 8:15a.m and after that you will be lucky to get through and if you do you will be in position 40, as you are around 10th position, the phone disconnects and the fact that it happens alot, l would assume that its also deliberate. Alot of these issues have been raised alot of times by patients but the management has not shown any improvement. It goes long way to show their attitude. It's high time that there is a change in the system.

No great at all

Incompetent members of reception/administrations team. Literally they don't know what they talking about. No talking about appointment because there is no way in hell that you can get an appointment, and if you are lucky to get an appointment, it will never been with one of the original doctors only GP trainee. Shame.

Compassionate nurse transforms consultation

Your heartfelt appreciation for the exceptional nurse who attended to you today shines through. Their genuine care and compassion clearly made a significant impact, transforming what could have been a routine consultation into a truly positive experience. It's refreshing to encounter such a dedicated professional at the medical facility, whose presence undoubtedly enhances the quality of care provided. Your words reflect the importance of empathy and kindness in healthcare, and it's evident that this nurse exemplifies these qualities admirably.

Exceptional care at new dental practice

I recently switched dental practices, and I'm absolutely thrilled with my decision. This clinic has set a new standard for excellence in the field. The level of care and professionalism I've experienced here is truly outstanding. I find myself constantly impressed by every aspect of their service, from the welcoming atmosphere to the cutting-edge treatments. It's refreshing to find a practice that consistently exceeds expectations, and I wholeheartedly recommend them to anyone seeking top-notch dental care.

Transformative journey: Top surgery experience

Top surgery is a life-changing procedure that can significantly improve the well-being of transgender and non-binary individuals. This surgical intervention, which alters chest appearance to align with one's gender identity, has been a beacon of hope for many. The process, while complex, often yields remarkable results, boosting confidence and reducing gender dysphoria. Patients frequently report feeling more comfortable in their own skin post-surgery. However, it's crucial to approach this decision with careful consideration, thorough research, and consultations with qualified medical professionals. The recovery period can be challenging, but many find the long-term benefits outweigh temporary discomfort. As with any major surgery, potential risks and complications should be thoroughly discussed with healthcare providers. Ultimately, top surgery can be a pivotal step in one's journey towards self-actualization and authenticity.

Endless waits and missed appointments

I experienced significant frustration with this establishment's time management. On two distinct visits, I found myself waiting for over an hour, with my 10 AM appointments not commencing until after 11 AM. The consistent tardiness was both inconvenient and disrespectful of my schedule. If you're considering booking here, I strongly advise clearing your entire day, as punctuality seems to be a foreign concept. Based on these experiences, I cannot in good conscience recommend their services. If it were possible, I would assign them a rating of zero stars, as even one feels overly generous given the circumstances.

Misleading ultrasound results cause confusion

I recently underwent an ultrasound scan at this facility, and the experience left me with mixed feelings. The technicians identified a single hernia during the procedure, which seemed thorough at the time. However, upon forwarding the scan results to my doctor, I was informed that I actually have two hernias. This discrepancy has necessitated scheduling another scan, which is both inconvenient and concerning. While the staff were professional, the apparent oversight in detecting the second hernia raises questions about the accuracy of their diagnostic process. It's frustrating to face the prospect of repeating the procedure, especially considering the time and effort involved. This situation has certainly shaken my confidence in the facility's ability to provide comprehensive and reliable results.

Privatization ruins access to appointments

The transition to private ownership has left this establishment in shambles. If there were an option for zero stars, I'd eagerly select it. Securing an appointment has become an exercise in futility, with success seemingly reserved for the most fortunate or well-connected individuals. The once-accessible service has devolved into an exclusive club, leaving the majority of us out in the cold, desperately seeking alternatives.

Satisfactory experience with service provided

The establishment delivered a commendable experience, meeting expectations with their attentive and efficient approach. The staff's professionalism and the overall quality of service left a positive impression, making the visit worthwhile and satisfactory.

Dismal clinic: Indifference trumps healthcare

The visit was nothing short of excruciating, and not because of any medical procedures. The staff's indifference was palpable, creating an atmosphere of neglect. Their apathetic demeanor and subpar service left me feeling like an inconvenience rather than a patient in need of care. The overall experience was marked by a pervasive sense of disregard, making me question the very essence of healthcare in this establishment.

Frustrating appointment system and poor care

Steer clear of this establishment if you value your time and health. Securing a consultation with a physician is an exercise in futility. They dismiss patients with the hollow promise of calling at 8 AM, yet reaching anyone before 8:30 is a pipe dream. By then, all slots have vanished into thin air. Patient care seems to be an afterthought, with no proper follow-up procedures in place. As for referrals, they might as well be tossed into a black hole, for all the good they do. This practice appears to be a masterclass in inefficiency and neglect.

Great practice!

Excellent attitude, atmosphere.Great service.

Frustrating GP appointment system fails patients

I've experienced nothing but frustration with this GP practice. Their appointment system is a nightmare - they insist on calling at specific times for different types of appointments, but it's always a futile effort. Without fail, I find myself stuck in an endless queue, only to be told there are no slots left. Their go-to solution? Directing patients to the Barking community walk-in clinic. This level of service is unacceptable, and I've had no choice but to switch to a different GP. The entire experience has been utterly disappointing and inconvenient.

Frustrating wait times and booking system at GP

I regret to say that my experience with this medical practice was far from satisfactory. After enduring a lengthy 20-minute wait on the telephone, I was informed that pre-booking an appointment wasn't an option, despite the fact that I'd be willing to wait over a month. Instead, they proposed I ring back at 10 am the following day to secure a slot, which would still be three weeks or more in the future. I find myself questioning when appointment scheduling became so rigidly time-bound, even for non-urgent matters. I'm curious if other GP surgeries operate under similar constraints. I've been contemplating switching to a different healthcare provider for some time now, and this incident has solidified my decision. Even if it means traveling further, I believe the improved service would justify the extra effort.

Charlotte: A beacon of excellence at the GP

While the GP practice itself may not warrant the highest accolade, I must commend the exceptional service consistently provided by Charlotte, the receptionist. Her professionalism, amiability, and willingness to assist have made her my preferred point of contact whenever I reach out to the clinic. In stark contrast, I've encountered an older receptionist at Thames View/King Edwards GP whose demeanor can only be described as discourteous and aloof. Charlotte's presence is truly refreshing, and I'm confident that numerous other patients share my sentiment. Her dedication to maintaining such high standards is truly commendable, and I sincerely hope she continues to excel in her role.

Frustrating medical appointment fiasco

Where to begin? I phoned yesterday to schedule an appointment with the doctor due to my swollen knee, which was hindering my ability to walk. They informed me that no slots were available for the day, but offered to book me at an alternative GP practice - Abbey Medical Centre in Barking - for the following day. Naturally, I accepted, desperate for assistance. Today, as I approached the centre, I received a call from Abbey. They questioned why I had been booked with them, stating they couldn't assist me as I wasn't their patient, and insisted I return to my regular GP practice. Upon arrival at my usual practice, I was merely told they couldn't help and advised to return home and call again at 8 am tomorrow. All this, mind you, while I could barely walk! It's appalling to treat patients in such a manner - disrespectful and utterly unacceptable. Who's responsible for booking appointments if they can't grasp the basics? Why has seeing a doctor become a game of chance, forcing patients to call incessantly at 8 am daily with no guarantee of success? This system is fundamentally flawed and in dire need of an overhaul!

Dental office fails to honor appointments

The experience was utterly abysmal. Our family arrived punctually at 4 PM for my children's scheduled appointments at 4:15 PM and 4:30 PM, only to encounter an inexcusable level of inefficiency. Despite the clinic being relatively quiet, with numerous dental professionals idly loitering about, we were forced to depart empty-handed as they were shutting their doors at 4:45 PM. This level of disorganization and disregard for patients' time is simply unacceptable.

Heartfelt praise for exceptional healthcare team

The staff at both Thames View Centre and Dr John's surgeries have consistently demonstrated exceptional professionalism and compassion. From the welcoming receptionists to the attentive nurses and skilled GPs, their dedication shines through in every interaction, whether in person or over the phone. During the challenging times of the Covid-19 pandemic, their unwavering commitment to patient care has been truly remarkable. They've gone above and beyond, offering invaluable guidance, support, and treatment with genuine empathy and understanding. Words cannot adequately express our gratitude for their tireless efforts and courage in the face of adversity. These healthcare heroes undoubtedly deserve the highest recognition for their bravery and unwavering dedication. Our family extends our heartfelt appreciation to each and every one of you. We offer our sincere prayers to Allah SWT, beseeching Him to bestow excellent health upon you and your loved ones, and to shield you from the trials of viruses and illnesses that we face. Ameen sum Ameen.

Caring nurse eases anxiety during screening

Janet, the nurse who attended to me, was absolutely phenomenal! Her thoroughness in addressing my inquiries was truly impressive, providing comprehensive explanations that left no stone unturned. Her patience was remarkable, creating an atmosphere of comfort and understanding throughout our interaction. During my Cervical Screening appointment, Janet's calming presence was invaluable, significantly reducing my anxiety and putting me at ease. Her compassionate approach made a potentially stressful experience much more manageable. I'm incredibly grateful for her exceptional care and support. Thank you immensely, Janet! Your kindness and professionalism made all the difference. 😊

The GP is knowledgeable and takes the time to listen

I have been seeing my GP for several years now and overall, I have had a positive experience. The GP is knowledgeable and takes the time to listen to my concerns and answer any questions I may have. The staff is friendly and efficient, and I have never had to wait long to see my GP. The surgery is clean and well-equipped, and I feel comfortable and confident in the care I receive. However, there have been a few instances where I felt my GP could have been more thorough in their examination or investigation of my symptoms. Additionally, the appointment availability can sometimes be limited, so I have had to wait a few days for a non-urgent appointment. In conclusion, I would recommend this GP to others, as they provide quality care and attention to their patients. While there may be some room for improvement, overall I am satisfied with my experience and the care I receive.