Aurora Medcare

Caring nurse eases anxiety during screening

Janet, the nurse who attended to me, was absolutely phenomenal! Her thoroughness in addressing my inquiries was truly impressive, providing comprehensive explanations that left no stone unturned. Her patience was remarkable, creating an atmosphere of comfort and understanding throughout our interaction. During my Cervical Screening appointment, Janet's calming presence was invaluable, significantly reducing my anxiety and putting me at ease. Her compassionate approach made a potentially stressful experience much more manageable. I'm incredibly grateful for her exceptional care and support. Thank you immensely, Janet! Your kindness and professionalism made all the difference. 😊

Surprising support at local gp practice

Despite the numerous critical comments about this medical center, I have encountered a more positive experience for both myself and my infant. After recently registering with the clinic, I attempted to schedule an appointment for my child, calling at 8am during a lengthy wait. Although all daily slots were fully booked, the receptionist was incredibly supportive and directed me to an after-hours clinic, enabling me to consult a physician on the same evening. I have since arranged additional consultations and been treated by a genuinely delightful, competent, and personable doctor. Consequently, my interactions with this practice have been thoroughly satisfactory up to this point.

Rude staff ruins medical practice experience

I attempted to book an appointment this morning after trying since yesterday, only to find all slots were taken - a recurring issue. The staff member who answered my call was shockingly discourteous, unprofessional, and hostile. She constantly interrupted me, raising her voice as if we were in a heated argument. I had to plead for her to let me speak, but instead, she abruptly ended the call. Waiting 24 minutes and 44 seconds just to be treated so aggressively was unbelievable. When I called back, another staff member listened to my complaint. The previous employee claimed I was the one interrupting, which was entirely false. This new staff member was equally unhelpful, merely suggesting I visit in person or call again tomorrow, refusing to address my fit note inquiry before hanging up. What's particularly infuriating is their supposed "zero tolerance" policy for rudeness towards staff, yet their employees can treat customers appallingly without consequences. The management desperately needs to invest in customer service training, teaching staff about professional communication, active listening, and maintaining composure under pressure. Employees should understand that personal stress isn't an excuse for poor treatment of customers. If they can't perform professionally, they should take time off rather than creating negative experiences. Fortunately, Marilyn restored my faith - she was incredibly helpful and supportive. She assisted me with my fit note and medication request, demonstrating the standard of service this practice should consistently maintain. Management must address these significant staff behavior issues and ensure all employees interact with customers professionally and respectfully.

Terrible customer service from unresponsive aurora company

I've been struggling to reach their customer service, with calls going unanswered even during business hours. At 3pm, I was left hanging on hold for three-quarters of an hour without anyone picking up. Since their merger with Aurora, scheduling an appointment has become a nightmare - they're now offering dates that are months in the future. The quality of their service has drastically declined.

Terrible customer service ruins patient's urgent care hopes

Absolutely terrible customer support. For three consecutive mornings, I've been attempting to secure an urgent appointment, only to be left hanging on the line for an entire hour before they abruptly terminate the call with a generic apology about excessive call traffic.

Caring doctor amid healthcare's frustrating professional disconnect

The medical professionals here have completely abandoned their responsibility to patients. Dr. John was a rare exception, genuinely attentive and compassionate. It's absurd that a pharmacist would contact me questioning my medication - isn't understanding prescriptions fundamental to their professional training? Why did they even pursue this career if they're going to be so clueless? I'm utterly bewildered by the operations of this facility. The entire environment has devolved into sheer unprofessionalism, with staff seemingly motivated solely by financial gain rather than patient care.

Avoid this horrible healthcare nightmare at all costs

This medical facility is an absolute disaster! The reception staff, in particular, are unbearable🤦🏻‍♂️ They're incredibly disrespectful and completely indifferent to patients' needs. The doctors are equally incompetent - I endured a two-month wait for a simple telephone consultation, which never materialized. My partner experienced an equally frustrating situation with blood test results that were mysteriously "lost" after months of waiting. If you're looking to accelerate your journey to an early grave, I wholeheartedly suggest this place as your perfect destination.

Disappointing medical care with limited accessibility

The healthcare provided here is unremarkable, lacking any genuine connection with patients. Scheduling an appointment is extremely challenging. With ongoing development in the neighborhood, this clinic will likely find it difficult to maintain quality care. I cannot endorse this medical practice. Regrettably, the surrounding area offers few superior options.

Disappointing healthcare reality in modern medicine

This is utterly ridiculous, definitely not a genuine product. Whenever we discuss healthcare in this nation...

The GP is knowledgeable and takes the time to listen

I have been seeing my GP for several years now and overall, I have had a positive experience. The GP is knowledgeable and takes the time to listen to my concerns and answer any questions I may have. The staff is friendly and efficient, and I have never had to wait long to see my GP. The surgery is clean and well-equipped, and I feel comfortable and confident in the care I receive. However, there have been a few instances where I felt my GP could have been more thorough in their examination or investigation of my symptoms. Additionally, the appointment availability can sometimes be limited, so I have had to wait a few days for a non-urgent appointment. In conclusion, I would recommend this GP to others, as they provide quality care and attention to their patients. While there may be some room for improvement, overall I am satisfied with my experience and the care I receive.

Terrible customer service at its absolute worst

Absolutely dreadful customer experience... the front desk staff display an appalling level of rudeness. I've been unable to obtain my phones despite three months of persistent attempts to contact them. When my wife tried to schedule an appointment in person, they were incredibly dismissive, instructing her that phone booking is mandatory and then rudely directing her to another hospital. Their unprofessional conduct and terrible attitude have left us completely frustrated and deeply distressed.

Splendid Patient Care

All staff were willing to help with any problems, taking good care while attending GP appointments. Love the caring attitude!

Excellent Services for patients

I had been with Dr Kalkat's Surgery before it has become Aurora Medcare, meeting with Dr John when I had extreme sleeping disorder I realised how caring he was from the first appointment, he sent me to several tests and tried to find the best solution to prevent ongoing problem affecting my life overall. He made repeated follow-ups on the phone, even at times I was not expecting, perfect GP services and excellent doctors, I can't explain how grateful I am to be a patient at Aurora Medcare. My whole life I moved several times and have been at different GPs and out of all this one was the best I have ever been registered with. I would highly recommend their services.

Terrible customer service fails patient expectations

The service is absolutely terrible. When I was at the center, they witnessed the severity of my condition yet still claimed they couldn't assist me today. They show complete disregard for patient well-being.

Terrible healthcare experience at this gp practice

Completely appalling and terrible medical practice!! Newcomers should steer clear of this GP, as it's utterly impossible to secure a doctor's appointment and there are no emergency slots available even after spending ages on hold, wasting your time with zero results. Moreover, the waiting area remains vacant with zero patients present.

Terrible service and frustrating medical experience

Hello, my experience with this medical practice has been extremely frustrating. They consistently lack available appointment slots and fail to properly manage lab test procedures. After enduring lengthy phone wait times of over an hour, their standard response is that all appointments are fully booked. I strongly advise against choosing this surgery for your healthcare needs.

Amazing experience by the team

I had a pain in my chest for several weeks, I have booked an appointment with the GP by calling at 8 am in the morning and were prescribed esomoprozole, the pain has gone now and also the doctor has referred me for an endoscopy. Thank you again.

Frustrating service that fails to meet basic expectations

I'm utterly astounded by the receptionist's lack of compassion and professionalism. They repeatedly instruct patients to call at 8am, yet the phone lines are either unanswered or abruptly cut off. While I understand the NHS is under immense pressure, a touch of understanding and basic communication skills would make a significant difference. Perhaps it's time they revisit customer service training to improve their approach and patient interactions.

Friendly staff help smooth medical visit experience

The front desk team demonstrated exceptional assistance, and I was attended to not long after my scheduled time. I had booked this consultation well in advance. While the scheduling options depend on physician availability rather than reception staff, it's worth noting that securing urgent medical slots proves quite challenging.

Smooth and friendly customer experience

Satisfactory assistance provided