Avonside Health Centre

Felt genuinely listened to and cared for

Excellent service. I saw a clinician who was wonderful. They listened to my concerns and gave me great advice. I felt like they really cared. Many thanks.

Felt heard and reassured by the team

I felt compelled to share my positive experience with the reception team and the clinician I saw. Both were outstanding in their approach. The receptionist demonstrated genuine care and attentiveness to my concerns, and successfully arranged an appointment for me. The doctor I consulted proved to be reassuring and supportive regarding the matters I was dealing with, showing considerable patience and empathy throughout our consultation. I'm very pleased to be a patient at this practice.

Reception team showed genuine care and understanding

I really appreciate the support and attention our daughter received during her recent visit. The reception team demonstrated genuine compassion and understanding throughout, and the clinician who provided emergency assistance was outstanding. I'm very grateful for the care shown.

Patient and unhurried appointment with my daughter

The clinician was wonderful during today's appointment with my daughter, demonstrating great patience and giving her the time she required. Thank you.

Flexible appointment times and minimal waiting

I was able to book an appointment at a time that suited my schedule. The waiting period was brief, and the healthcare professional I saw was both supportive and well-informed. I was very satisfied with my visit.

Staff really took time to listen

The clinical team members are very focused on individual patient needs and make an effort to listen carefully. The administrative staff have also been consistently supportive. The practice has effective systems for getting in touch, and the medical professionals are diligent and accommodating. Given the current challenges facing general practices within the NHS, the standard of care and consideration shown here is particularly valued.

Phone system makes same-day appointments impossible

The team members are approachable and make patients feel welcome, however the appointment booking system has significant issues that are preventing people from accessing care. Those experiencing emotional wellbeing concerns are particularly struggling to reach their healthcare provider, and this situation has persisted for an extended period. Without prompt improvements to the system, there are serious concerns about the impact on patient outcomes.

Nurses made me feel genuinely at ease

The nursing staff are lovely and have a good sense of humour, demonstrating considerable patience and empathy throughout. I tend to experience nervousness in medical settings, but I've felt completely at ease during my visits here. Every concern I've brought forward has been addressed and resolved satisfactorily.

Polite and caring staff made us feel valued

We appreciate this medical facility because the clinical staff members are consistently courteous and demonstrate genuine compassion in their approach to patient care.

Helpful staff who actually listened

Outstanding experience. The team demonstrated genuine care and provided valuable assistance.

Felt genuinely listened to during appointment

My husband attended an appointment and was impressed by how thorough the clinician was and the time they took to listen to his concerns. We appreciate how busy the practice is, and we felt the appointment was conducted with genuine attentiveness. We wanted to express our gratitude for the care provided and for helping to reassure him about his health matters. We would highly recommend this experience.

Prompt appointment with time for questions answered

Had a recent vaccination appointment where I was seen without delay. The healthcare professional allocated sufficient time for me to ask questions and discuss any worries I had. I received clear information about possible side effects and how to manage them if they occurred. Much appreciated.

Felt genuinely cared for and listened to

I consistently receive attentive and empathetic care during my visits. I genuinely feel that my wellbeing is treated as the top priority. No corners are cut in the approach to my care. Five stars.

Receptionists made booking straightforward and easy

I would like to express my appreciation on behalf of my friend and their young child, whom I have accompanied to this practice on multiple occasions over the past few months. The reception staff and clinical team have been excellent across all areas of their service. I am very grateful for their support!

Dismissive receptionists and chaotic booking system

The administrative team lacked efficiency, and several reception staff members came across as dismissive. On multiple occasions, the manner and approach I experienced felt unprofessional, and the appointment scheduling system appeared disorganised. It seemed as though barriers to accessing care were being created rather than removed. I have since transferred to another practice where I feel patients receive respectful and timely attention—qualities that appeared to be absent from my previous experience. I would advise others to consider alternative options.

Smear test made comfortable and straightforward

Just had the routine screening test done! The healthcare professional was lovely and really put me at ease, making it the most comfortable experience I've had with this procedure so I'd encourage others not to delay having one!

Reception staff were dismissive and unhelpful

The reception team's approach was quite dismissive and lacked warmth. The overall customer service experience fell short of expectations, which was very disappointing.

Helpful doctors but appointments hard to get

All the healthcare professionals I have encountered have been extremely supportive and attentive. The main difficulty I have experienced is that whenever I attempt to book an appointment by telephone, I am consistently informed that no slots are currently available.

Prescription request didn't arrive in time

Submitted a repeat prescription request midweek but the medication was not ready for collection at the pharmacy. Ran out of medication as a result, which was frustrating.

Couldn't book an appointment online easily

The practice appears to prefer not scheduling appointments through the standard method. It's possible I may not be using the online system correctly, though it seems my attempts are being overlooked.