Avonside Health Centre

Helpful staff who offer face to face appointments

A satisfactory medical practice that provides useful assistance and makes in-person consultations available to patients.

Reception staff made booking difficult and unwelcoming

Had a disappointing experience attempting to schedule an appointment due to unhelpful and discourteous conduct from reception staff, which detracts from the otherwise pleasant demeanor of the clinical team.

Easy to book appointments by phone

It has been a year since I started attending this practice and I have had a positive experience overall. The appointment booking process is straightforward, with the option to call in the morning to arrange to see a clinician.

Appointment waiting times have got much longer

The practice used to offer prompt appointment availability within a couple of days, but this has changed significantly and appointments now typically take considerably longer to secure.

Helpful staff despite being stretched thin

The team here has consistently been helpful and supportive. Like many public services, the practice appears to be operating under considerable pressure.

Quick appointment and friendly service throughout

Attended an appointment at short notice today. There was minimal waiting time, and the diagnosis was provided promptly. Medications were collected the same day, all completed within a few hours. The service was delivered with a friendly manner. Excellent experience.

Reception staff were genuinely helpful and kind

Excellent medical attention provided to my friend during their recovery period. The clinical staff member was wonderful and the reception team were extremely helpful. I can't thank you all enough.

Easy phone booking for baby's vaccinations

A positive experience at this GP practice, with straightforward appointment booking for my child's immunisations via telephone and consistently good interactions with the healthcare team during visits.

Doctors who actually listen and care

Compassionate and dedicated healthcare professionals! Excellent medical practice.

Impossible to book appointments without calling at dawn

We have been patients at this GP practice for nearly 7 years and have become increasingly frustrated with the difficulty in securing appointments, even when calling at the earliest opportunity in the morning. We have not developed any meaningful connection with the clinical team, as we have had no consistent contact with the same practitioners. During a recent visit, a healthcare professional suggested I arrange a follow-up appointment with a GP to arrange some routine blood work based on concerns I had raised. When I approached the reception desk to request an appointment within a reasonable timeframe, I was informed that advance bookings were not possible and that I would need to call on the day to secure a slot. This contradicted what I had been told previously. This approach creates significant challenges for working patients who need to provide their employers with notice of medical appointments. There appears to be no provision for booking non-urgent but clinically necessary appointments in advance. This has been a notably different experience compared to other practices we have used.

Receptionist spotted a medication problem quickly

The entire team provided exceptional care across all levels. The reception staff demonstrated attentiveness by identifying a concern with medication and arranging a same-day appointment, while the nursing staff conducted thorough assessments and recognised that something required further attention. The clinician who attended in an emergency capacity showed excellent communication skills in encouraging admission to hospital. The practice demonstrated genuine compassion and dedication throughout the experience. I am very grateful for the outstanding support received.

Always felt listened to and supported

The assistance and care provided at this practice have consistently been of an excellent standard.

Helpful team that puts you at ease

Outstanding care provided by a dedicated team of professionals who make genuine efforts to create a comfortable environment and address patient requirements. Much appreciated and thank you.

Reception staff polite and helpful throughout

Excellent practice overall. The reception team consistently demonstrates politeness and helpfulness. The clinical staff have been outstanding during each visit, taking time to sit down and explain matters thoroughly. Despite the time constraints inherent in the role, I have found them to be exceptional. Five stars.

Staff went the extra mile for me

All members of the team are a real asset to the NHS. Nothing is ever considered too much trouble. The service provided was extremely professional and I am very grateful.

Friendly staff and bike parking facilities

The clinician was exceptionally friendly and supportive, and the practice itself is impressively clean and contemporary with convenient secure bicycle parking available outside, which is really appreciated!

Easy to book appointments and friendly staff

The best GP practice I've been a part of. Appointments are easy to come by and the entire team is genuinely welcoming.

Staff unhelpful when booking appointments

The staff were not particularly helpful when I attempted to arrange an appointment. After I eventually secured an appointment following notification of my house move, I was assured that everything would proceed smoothly for the following fortnight. However, just two days after my appointment, I was informed that a referral could not be processed due to my change of address. Given that I had only relocated a short distance away, I felt this was an inefficient use of both my time and the doctor's time.

Spray antibiotic worked better than tablets

Our young child experienced an ear infection and received an initial antibiotic prescription that unfortunately did not resolve the issue, with infection developing in the other ear as well. When we returned for a follow-up appointment, a different clinician prescribed a topical spray antibiotic, which proved much more effective and led to a swift recovery. While I have no concerns about the other healthcare professionals we've seen, this particular clinician was exceptional. They took the time to thoroughly explain the anatomy of the ear and why a spray application would be more beneficial than oral medication in this case, given the limited blood supply to the ear. The clinician demonstrated excellent communication skills and a genuine commitment to patient understanding. We wish them continued success in their career.

Got appointment quickly after Christmas break

Excellent service provided for my teenage son. I was able to secure an appointment promptly following the holiday period. The receptionist who handled my call was extremely helpful and courteous.