Ayton & Snainton Medical Practice

Staff weren't helpful or caring enough

I was disappointed with my experience at this practice. The team did not come across as particularly compassionate or supportive during my visit.

Consistent care from the same doctor

As a new patient with multiple ongoing health concerns, I can honestly say that after five decades of receiving care from various medical practices, this practice stands out as exceptional by far. I particularly appreciate the continuity of care, as I'm able to see the same healthcare professional at most appointments.

Efficient and calm from reception to consultation

Outstanding medical practice. The service is well-organised and peaceful, with a hygienic environment and courteous team members. All clinicians demonstrate patience, helpfulness, and genuine understanding towards patients.

Felt properly listened to and unhurried

This is the finest medical practice I have attended. The front desk staff and clinicians are excellent. Appointments are unhurried, the care is comprehensive, and patients feel genuinely heard. Switching to this practice was one of my best choices.

Felt genuinely supported through a difficult time

We transferred to this surgery a few months ago and both my husband and myself are so thankful that we did. The kindness, support and guidance we have both received has been first class. I was diagnosed with a serious health condition earlier this year and everyone at the surgery has been supportive but especially the clinician who has been overseeing my care, I can't thank them enough!

Helpful and understanding practice staff

Consistently available and demonstrates great empathy towards patients.

Prescription refusal left me struggling without support

Declined to provide a prescription for a medication I had been using consistently over several years, which resulted in me experiencing discontinuation effects and a recurrence of symptoms related to my health condition that significantly impacted my ability to function at work. I would strongly caution prospective patients who depend on ongoing medication management for a condition affecting their daily quality of life.

Professional staff made me feel heard

Outstanding quality of care provided. The team demonstrated professionalism and a genuinely helpful approach throughout my visit.

Staff actually listened to what I said

I recently made the switch to this GP practice and have found the experience to be more attentive than my former surgery. The approach here feels more personalised and less impersonal, with the team demonstrating genuine understanding and support throughout my visits.

Practice has declined like many others

This practice was previously of a high standard, but has since declined to match the quality of other surgeries.

Practice listened and provided genuine support

Following the birth of my young child, I experienced postnatal mental health challenges. The support I have received has been exceptional. The healthcare professional I have been seeing has been wonderful and I can genuinely say they have made a tremendous difference to my wellbeing. The entire practice team works tirelessly and I feel fortunate to have access to such dedicated care. Thank you for your continued efforts.

Easy to book an appointment with friendly staff

The team here are welcoming and approachable, and notably, appointments with a clinician are readily available.

Welcoming staff made me feel genuinely listened to

I have been attending this practice for approximately two decades and despite having relatively few health concerns, I have consistently experienced excellent care throughout my time as a patient. My recent appointments have motivated me to share my thoughts after reflecting on my overall experiences. The reception team, pharmacy personnel, clinical nursing staff, and medical practitioners have consistently demonstrated warmth, courtesy, helpfulness and professionalism in all my interactions. Any health matters I have presented have been carefully examined by the clinical team and managed comprehensively until full resolution was achieved. I genuinely cannot praise this practice highly enough.

Quick help when we needed it most

We were away from home and experienced some health concerns. The practice responded promptly with minimal bureaucratic processes. They managed to fit us in for an appointment with the clinician. We were very pleased with the support provided by the reception team, the clinician, and the pharmacy staff.

Quick appointments when you need them most

The staff consistently demonstrated politeness and helpfulness while maintaining efficient service. Urgent appointments could be arranged promptly when needed. Text reminders were provided for reviews and follow-up care. Overall, very satisfied with the service received at both practice locations.

Team listened and helped through difficult time

I would like to express my gratitude to the entire team. I experienced a period of illness spanning across the winter months, and throughout this time, all the clinical staff, nursing team, reception personnel, and pharmacy staff demonstrated exceptional care and support. It was truly a wonderful experience with such a dedicated and compassionate group of professionals. I am very grateful for their assistance. Thank you once again.

Emergency appointment came through on Friday

Despite the practice's busy schedule, I was able to secure an urgent appointment on a Friday. The clinician demonstrated genuine compassion and provided valuable support throughout the visit. The administrative and pharmacy teams have consistently been courteous, approachable, efficient and responsive to my needs. I would gladly recommend this practice to others.

Reception staff were genuinely polite and helpful

I have never felt like my time was being wasted during visits, and I have consistently been able to secure appointments when needed. The reception team has consistently demonstrated politeness and helpfulness throughout my interactions with them. I appreciate their support.

Reception staff got us appointments quickly

An excellent practice. I'm pleased to share my positive experience with this GP surgery where I have been a patient for over a decade. The reception team regularly shows warmth and helpfulness, arranging timely appointments for myself and my family members, typically within a couple of days, and the sincere and compassionate approach of the clinical staff makes us feel genuinely appreciated as patients. Overall, a highly commendable healthcare provider.

Felt comfortable explaining my health concerns

I attended an appointment with a locum clinician recently. They handled my concern with considerable sensitivity, demonstrating a professional and approachable manner. I felt at ease during the consultation, which enabled me to articulate my issue comprehensively. I would appreciate if this feedback could be shared with the relevant staff and management. As a newcomer to the area, I have been impressed with the practice overall, and would recommend that should locum cover be required in future, this clinician be considered again. I am very grateful for the care received.