Bacon Road Medical Centre

Frustrating healthcare experience with zero support

Extremely unsatisfactory service experience. Scheduling appointments was incredibly challenging, and the online support resources were severely limited. Ultimately, I was compelled to transfer to a different medical practice due to numerous persistent problems.

Decent healthcare with room for improvement

Decent primary care medical practice on the whole.

Exceptional care from a truly remarkable medical centre

Throughout our eight-year journey with Bacon Road Medical Centre, we've consistently experienced top-tier healthcare. The reception team genuinely goes above and beyond, demonstrating true compassion and a sincere desire to assist patients. The nursing staff are absolutely outstanding, and every single medical professional, including the doctors, provides exceptional care with remarkable respect. As someone managing a long-term health condition, I've interacted extensively with this practice, and I can confidently say they represent the gold standard of medical care.

Amazing care from dedicated medical professionals

I have been a patient at Bacon Road Medical Centre since its inception, and I cannot express enough appreciation for the exceptional care and support I've received throughout the years. I've encountered numerous reviews expressing patient dissatisfaction, but I believe it's crucial to acknowledge and celebrate these hardworking doctors and staff. Their dedication is truly remarkable, and as a grateful patient, I want to commend their outstanding service. Sincerely, Suzanne Nixon

Reliable healthcare at bacon road clinic

Throughout my extensive four-decade-plus history with Bacon Road, I've consistently found their service to be exceptional. Scheduling an appointment has never been an issue for me, as I can always secure a same-day slot without any difficulty.

Fantastic support from katie at customer service

I recently contacted customer service and had the pleasure of speaking with Katie, who expertly addressed all of my questions. Her assistance was exceptional, demonstrating remarkable patience and a genuine commitment to providing top-notch support.

Nightmare customer service at its absolute worst

The administrative setup is completely chaotic. I've spent the entire day attempting to connect with someone at the front desk, and it appears utterly futile to even reach the receptionist, much less secure an appointment with a physician.

Terrible customer service wastes my precious time

Spent nearly three-quarters of an hour on hold, and just when someone finally picked up, the call abruptly disconnected, leaving me incredibly frustrated.

Terrible service with zero customer communication

Total garbage - chances of getting a response are slim to none.

Exceptional service from a compassionate medical team

The staff here are exceptional, displaying genuine compassion and warmth from the moment you walk in. Every team member, whether greeting you at reception or providing clinical care, goes above and beyond with their kindness and professionalism. I'm truly grateful for their dedicated service.

Terrible customer service that drives me crazy

Utterly frustrating experience, impossible to connect with an actual person. Made 17 call attempts, each time getting disconnected after enduring the robotic greeting. Gone are the days of waiting in a queue - now they simply terminate the call without any assistance. Completely futile effort.

Frustrating medical care that left me feeling hopeless

My prolonged sinus condition has persisted for more than twelve months, and despite numerous calls to my physician, the prescribed treatments have been ineffective. Multiple allergy medications and four different antibiotic courses have failed to resolve my health issue. The process of reaching the medical office is incredibly time-consuming, and their recent policy changes have been frustrating. Previously, I could schedule a telephone consultation at any time during office hours, but now appointments are restricted to a narrow two-hour window between 8 and 10 AM, and they've insisted on an in-person visit. The staff made me feel embarrassed for being unaware of these sudden changes, and each interaction leaves me feeling belittled and concerned that my medical concerns will be dismissed or minimized. While some reception staff are friendly, their individual kindness cannot compensate for the overall substandard quality of care provided by this medical practice.

Terrible medical service with constant doctor turnover

Absolutely useless medical practice. After three decades of being patients here, we're constantly shuffled between different doctors who provide conflicting advice. It's incredibly exasperating trying to understand what guidance to follow. No wonder the emergency department is overwhelmed - patients are forced to seek urgent care because they can't get a proper consultation with a consistent physician. It's no shock that this surgery has been placed under special measures; the entire operation is a complete embarrassment.

Rushed and dismissive menopause consultation disappoints patient

The nursing staff at this facility are absolutely wonderful, without a single criticism. When I consulted a physician regarding menopause, I received an informational pamphlet and a subsequent phone consultation. However, at a critical point when one desperately needs guidance and clarity about available choices, I was abruptly informed that my allocated time had expired and the doctor needed to see another patient. Had the physician actually explained my potential options instead of mechanically reciting standard NHS guidance, the 15-minute consultation might have been sufficient. This experience feels like yet another instance of inadequate medical support for women seeking genuine help.

Terrible healthcare with discriminatory staff attitude

Terrible general practice in Norwich, particularly with some nurses displaying racist attitudes towards individuals of foreign backgrounds.

Frustrated parents seeking proper medical care

Deeply dissatisfied with the medical care received. Instead of conducting a thorough examination and providing assistance for my daughter, the general practitioner referred us to a walk-in clinic. Each doctor we encountered was unhelpful, repeatedly dismissing her symptoms as allergies simply because she was experiencing a persistent cough.

Compassionate care through difficult times of grief

Despite being a bustling medical practice, the healthcare professionals here genuinely dedicate time to understanding my concerns and have been instrumental in addressing both my physical and emotional challenges, particularly during the difficult period after losing my husband to cancer. The entire team demonstrates exceptional compassion and warmth. I feel completely assured that they will diligently work to resolve any problems I might encounter. I extend my heartfelt gratitude to all the wonderful staff members.

Terrible service and complete customer support failure

I've been a customer for almost a year, but most of their staff seem clueless and completely unhelpful. I'm thoroughly frustrated with their service. To top it off, they ultimately suggested I change my gigabytes, which is ridiculous. Frankly, they're absolutely worthless.

Worst medical experience ever rude staff everywhere

Absolutely horrendous customer service! The front desk staff operate by their own arbitrary standards. If the rating system allowed it, I'd give this place zero stars without hesitation.

Terrible surgery with unhelpful and dismissive staff

Utterly let down. Throughout my long-standing relationship with this medical practice, I've consistently encountered subpar care, especially regarding mental health. Instead of seeing a qualified physician, I'm always directed to trainees who constantly defer to their supervisors and seem reluctant to provide any meaningful treatment beyond endless referrals. Despite clearly communicating medication side effects and ineffectiveness, I've been dismissively advised to continue treatments that are clearly not helping me. While I'm typically hesitant to post critical feedback, I feel compelled to caution potential patients. Perhaps others might have a different experience, but I've been systematically ignored and offered inappropriate medical management. I'm actively seeking alternative healthcare providers and will be transferring my care at the earliest opportunity.