Bacon Road Medical Centre

Worst experience ever at this terrible place

Absolutely unacceptable customer treatment!

Exceptional healthcare with caring and responsive staff

I'm thoroughly impressed with this medical practice. The entire team is incredibly welcoming and dedicated to providing personalized guidance and support. Their online platform is exceptional, offering seamless assistance for tasks like prescription refills or treatment inquiries. Whenever I submit a request with my details, they consistently respond quickly and efficiently.

Perfect paradise for peaceful souls

Absolute paradise, couldn't ask for a more perfect location 🌸

Inconsistent staff make healthcare navigation frustrating

Staff at the front desk seem to operate by inconsistent guidelines that vary based on the individual employee, creating significant challenges for patients seeking medical care. I'm in the process of switching healthcare providers.

Compassionate care from a truly patient-centered practice

I've consistently experienced supportive interactions with the front desk staff who offer guidance. The physicians are always responsive, attentive to my concerns, and proactive about follow-up care. I extend my best wishes to the entire team and appreciate their dedication.

Great customer service in high-stress environment

Consistently supportive and competent employees who maintain their composure and deliver excellent service, even during high-stress situations.

Terrible midwife and doctor service during pregnancy

During my first pregnancy, we encountered multiple issues with our midwives. Three different midwives were assigned to us, and I had to remind one to take blood, while the others seemed disinterested in answering our questions. They consistently postponed reviewing our birth plan, repeatedly stating "we do that at 30 weeks" but never actually following through. I frequently had to contact Medicom myself to schedule appointments and scans due to ongoing communication breakdowns. It felt like they essentially stopped engaging with patients after 20 weeks. As first-time parents, we naturally wanted to discuss our concerns and feel supported during this vulnerable time. Despite submitting a written cancellation for an appointment a week in advance, I still received a call questioning my absence. When I was 36 weeks pregnant, a midwife's incorrect measurement suggested our baby hadn't grown or had even shrunk, triggering a week of intense stress and anxiety. This led to a rollercoaster of diagnoses involving potential issues like small baby size, excessive amniotic fluid, gestational diabetes, and mild preeclampsia, ultimately resulting in early labor at 37+1. Most recently, the doctor's surgery cancelled one of three appointments without notification and then rejected me for being one minute late. Despite trying to sign in with a malfunctioning machine and waiting for the receptionist, I was told I was 10 minutes late. With no other patients in the waiting area, they could have easily accommodated me. Aren't medical facilities supposed to be compassionate and helpful? Their communication is abysmal, and I will definitely be filing a complaint. I'm seriously considering changing surgeries because I need to trust them with my daughter's health, and if they can't manage basic appointment scheduling and communication, I'll find a practice that can.

Worst pharmacy experience ever total nightmare

If I could award zero stars, I absolutely would. I arrived to collect my medication and was informed it was at the pharmacy. Upon reaching the pharmacy, it wasn't there. The pharmacist called the medical office, who then admitted they had neglected to print the prescription, despite claiming just moments earlier that it had been sent. This is the second time this incompetent error has occurred 😡

Disappointing decline of a once great medical practice

The quality has significantly deteriorated in recent years. It's nearly impossible to secure an appointment or even receive a return call, and when you do get seen, it's typically by a student still in the midst of their medical training. What was once a reputable medical practice has now become a shadow of its former self.

Terrible healthcare experience with unhelpful medical staff

Completely worthless. The administrative personnel are obsessed with interrogating you about your condition before allowing you to consult a physician, yet when you request test results, they become uncooperative. They consistently ignore email communications regarding medication needs. It's impossible to maintain continuity of care since you're constantly seeing different doctors. Their level of disinterest in patient well-being is absolutely shocking.

Worst medical experience ever terrible appointment system

Their scheduling process is completely unacceptable. I'm seriously considering finding another medical practice, and I've barely been a patient here for twelve months.

Compassionate doctor changed my life forever

After decades of consulting the same medical professionals, I recently met Dr. Blake, who appears to be around my age. I felt he had a more contemporary understanding of today's world, and our conversations extended beyond just medical matters - he struck me as a genuinely intelligent professional. Typically, I struggle to articulate my thoughts, but with him, I felt completely comfortable and relaxed. He referred me to the hospital a year ago, and the subsequent treatment was incredibly beneficial. The medication has completely transformed my life, and during my recent follow-up, he provided me with another referral. From the depths of my heart, I want to express immense gratitude to Dr. Blake. My recommendation to others is to be courageous and communicate exactly what you're experiencing and require. I believe healthcare professionals don't receive nearly enough recognition for their crucial work. Heartfelt thanks, Ross Copland ❤️

Terrible healthcare service with zero patient support

These healthcare providers show no interest in addressing my medical concerns, and scheduling an appointment is extremely challenging. I've been struggling with a sinus infection for half a year without receiving any meaningful treatment from this general practitioner. In contrast, when I visited the walk-in centre, they were actually helpful. I absolutely would not suggest this practice to anyone seeking medical care.

Amazing wellness experience at local clinic

An outstanding medical facility that truly stands out from the rest

Terrible service at this discriminatory and unhelpful gp surgery

This GPS practice is absolutely dreadful, with staff members who are completely ineffective and useless. In all my nearly six decades of life, I have never encountered such a disappointing medical facility. My strong recommendation is to avoid this surgery, especially if you are a white British patient.

Amazing service at medical centre

The personnel across the entire facility are exceptional. Every department demonstrates remarkable professionalism, and my family and I feel completely secure and well-cared for.