Baildon Medical Practice

Reception staff were genuinely kind and helpful

I would like to express my gratitude for the compassionate and attentive care provided during my recent visit. The staff member I encountered was exceptionally helpful, kind, and considerate throughout the appointment. The clinician I saw demonstrated outstanding professionalism and went above and beyond what would typically be expected. I am truly grateful for the support received.

Difficulty accessing health records through NHS app

I was hoping to gain increased access to my health records through the NHS app. I was informed that the practice manager would be the appropriate person to contact regarding permission for this. Based on the medical practice website, there appears to be a designated individual who welcomes inquiries of this nature, however I was unable to locate direct contact details such as an email address or phone number. It's possible I may not have searched thoroughly enough, and if that's the case, I apologise for any confusion.

Staff went the extra mile to help

Excellent practice with a welcoming atmosphere. The team consistently demonstrates a genuine commitment to assisting patients and providing support beyond standard expectations.

Phone queue resolved with same-day appointments

The telephone line was engaged initially, but someone picked up at around half past eight in the morning and managed to arrange an appointment for late morning that same day. A blood test was also scheduled for a subsequent appointment later that afternoon. The service provided was outstanding and much appreciated. Health concerns were addressed swiftly and efficiently!

Quick response despite busy times

Our household rarely requires visits to our general practice. Recently, we needed assistance with completing a medical document and scheduling a consultation for a sudden health concern. Despite the significant pressures facing the NHS and the ongoing impact on staffing resources, our practice responded promptly and helpfully to both requests. We appreciate the support provided and commend the continued efforts of the team.

Rushed appointments and tight parking situation

Similar to most medical practices, there are scheduled appointment slots available, though some patients may feel the allocated time is insufficient. The car park has limited capacity, which can be challenging during busy periods. Of course, attending medical appointments is not something anyone particularly enjoys.

Long-term patient appreciates the welcoming reception

I have received absolutely outstanding care from this medical practice and cannot imagine finding anything better elsewhere. I have been a patient for many years and would be very reluctant to switch to another provider. The entire team has been wonderful and consistently excellent.

Early detection made all the difference here

The practice identified a serious health condition at an early stage when treatment could be effective. They responded quickly to urgent medical needs. Overall, this is an excellent medical facility.

Pharmacy closed early without warning

Called ahead to confirm I could pick up my prescription around 6:10 or 6:15 and was assured this would be possible. However, upon arriving at that time, I was informed by the cleaning staff that the relevant team had left early for the day. This has left me without my medication until Monday, which is concerning given the circumstances.

Felt listened to and well informed

The practice demonstrates competence and expertise in their work.