Balderton Primary Care Centre

Totally inept

Phoned for an appointment at 0800. Was second in the queue. Phone answered at 0807. (not bad I thought) Was told no appointments available , fully booked. Therefore there could only have been 1 appointment available for that day, IE the first in the queue, and thats assuming they got an appointment. Visited the surgery to make an appointment was told earliest was 3 weeks time. Despite explaining that the GP had advised me to see him if my symptoms did not improve by that date. Have realised that being advised to call at 0800 for an appointment that day is a complete waste of time, so is visiting the surgery for an appoinment. If you suffer from anxiety over your health then this service only compounds it

Frustrating doctor experience with unhelpful service

The reception team is top-notch, but after enduring a three-week wait for an appointment (which I understand due to their busy schedule), the doctor who called seemed unprepared, with incorrect information about me. When I attempted to clarify details, he appeared irritated and abruptly ended the call, instructing me to schedule another appointment. I'm inclined to skip that. While I'm not dealing with a life-threatening condition (as far as I know), this telehealth service they're promoting seems entirely ineffective. As mentioned before, the reception staff are incredibly kind and supportive. To add, I diligently tracked my blood pressure and pulse four times daily for over a week, submitting all required forms prior to the consultation. During the appointment, these measurements were completely disregarded, rendering the entire interaction a total exercise in futility.

Worst medical service ever experienced by patient

This medical service is utterly incompetent and disgraceful. Their complete disregard for patient care is appalling, with constant, chaotic system changes that have become too numerous to track. Despite my requirement for medication every quarter, they've consistently failed to establish a simple repeat prescription process. Now, I'm forced to discontinue my treatment due to unmanageable side effects, and obtaining professional medical guidance seems impossible. Their negligent approach borders on criminal, as Balderton Surgery recklessly jeopardizes both patients' physical and psychological well-being.

Amazing care and professional medical team

Extremely satisfied with the procedure; the medical team demonstrates exceptional care and provides outstanding support throughout the process.

Terrible customer service from a lazy healthcare provider

Utterly frustrating, the only way to communicate is through their Evergreen App, and they consistently disregard messages. When you attempt to call, you're informed that the doctor handling your case has already left for the day, forcing you to wait until tomorrow. Once again, their service is completely unacceptable 😔.

Terrible customer service on evergreen app

Steer clear of this platform - it's disrespectful and ineffective. The Evergreen app gives you a single opportunity, which vanishes once all appointments are booked. If you're unfamiliar with the system, expect to be treated condescendingly. They've driven away some exceptional medical professionals from their team.

Worst medical service ever frustrating and unhelpful

I'm reluctantly awarding a single star, and that's being generous. The front desk staff are completely useless and seem clueless about the evergreen app's functionality. When I called at 8am, they claimed to be fully booked and offered no assistance, even though the app isn't working properly. Their brilliant suggestion was to try the app again tomorrow? I've physically visited the clinic four separate times, and each occasion has been equally frustrating with zero helpful support. What exactly is the purpose of this medical practice if patients can't actually see a doctor, especially after waiting over a week?!

Terrible service and communication from medical practice

🤣🤣🤣🤣🤣🤣 Attempted to reach out to the medical clinic about my test results, but discovered the phone lines are non-functional due to technical difficulties. This healthcare practice is utterly ridiculous.

Exceptional care with a compassionate and attentive doctor

I've consulted Dr. Patel multiple times at this medical practice, and each visit has been exceptional. Having a physician who already understands my medical history was incredibly beneficial, allowing us to build upon previous conversations and develop a comprehensive treatment strategy. The proactive scheduling of a follow-up appointment provided me with genuine comfort, knowing my health would be closely tracked. The level of care I've experienced has been truly remarkable, especially from Dr. Patel, who has demonstrated extraordinary dedication to my treatment. Their professional approach, careful attention to detail, and sincere commitment to patient care have been truly impressive. I wholeheartedly endorse this medical practice for anyone seeking thoughtful and empathetic healthcare services.

Heartbreaking failure of healthcare system exposed

A perfect representation of the NHS's current failures. Zero compassion, zero understanding, and completely inflexible with their app-only booking system. Calling means enduring endless, irrelevant recorded messages before you can even choose an option. From my perspective, their negligence directly contributed to my partner's premature death and is now causing my young daughter's ongoing health issues because they're utterly indifferent to patients' concerns. A total mockery of healthcare, a complete disaster, and a disgraceful reflection on the NHS's standards.

Frustrating clinic with endless waiting and empty promises

Perpetually tardy... Despite an unoccupied waiting area, I endured over 40 minutes before seeing a nurse. This is utterly ridiculous... And it's not an isolated incident... Seems like chronic tardiness is their norm... The front desk personnel consistently offer the same tired excuse... (We're running behind, you're up next)

Frustrating experience with unreliable and inefficient clinic

A complete mockery of what a general practice should be... Securing an appointment is nearly impossible, and when you miraculously manage to book one, they're consistently behind schedule (currently running 35 minutes late). The new app has only made matters more frustrating, rendering appointment booking essentially unattainable. What a delightful GP practice, truly.

Compassionate care from dr asante and team

I am truly appreciative of the outstanding medical attention we've experienced with Dr. Asante and her wonderful staff. I want to extend my heartfelt gratitude to the front desk personnel, who have been incredibly kind and supportive throughout our interactions. My sincere thanks.

Compassionate doctor who truly cares about patients

Dr. Asante provided exceptional assistance and delivered outstanding results. I am truly grateful for their support.

Fantastic service from a caring medical professional

The staff at the front desk were quick to assist and attentive during my visit, which I truly value. Doctor Asante provided exceptional care. My sincere appreciation.

Exceptional medical care with compassionate approach

Exceptionally comprehensive assessment, extremely compassionate and attentive, with crystal-clear guidance for moving forward

Exceptional care and compassionate medical team

Outstanding care provided by the front desk personnel and nurses, with Dr. Patel receiving my absolute highest recommendation.

Amazing medical care from exceptional professionals

Dr. Asante and his colleagues are truly exceptional, delivering outstanding performance with remarkable skill and dedication 👍

Terrible gp service failed my child's medical needs

I am deeply frustrated by the scarcity of GP appointments precisely when medical care is most critical. The situation is particularly distressing because it involves my child. After consulting a pharmacist and 111 service, who advise seeing a GP, you're instructed to call at 8am the next day, only to endure a 30-minute to hour-long wait and ultimately be told no appointments are available. I can't recall the last time I physically visited or spoke with a Balderon Primary GP. To: "Dr." Udeze I am profoundly dissatisfied with your professional conduct as a medical practitioner. Your apparent lack of medical competence seems potentially hazardous. Initially, my son was denied a referral, which only materialized through my partner's persistent advocacy. Dr. Udeze, here's the outcome: We ultimately secured assistance, resolving my son's medical issues and restoring our family's well-being. Once referred, we received exceptional care and treatment at QMC hospital. Dr. Udeze represents a category of practitioners who arguably should not be practicing medicine. To future patients, be forewarned: You'll likely encounter dismissive statements like: "What would you like me to do?" "He doesn't need it, it looks fine to me" Be prepared to persistently challenge and advocate, viewing him as an impediment rather than a healthcare provider.

Excellent service with caring and attentive team

The employees were incredibly supportive and understanding. This experience was a significant improvement compared to my earlier encounters :)