New Road Surgery Baldwins Lane

Poor GP

I did not enjoy my experience with Dr Crystal.

Convenient location with friendly staff near parking

Charming staff, situated conveniently across from retail establishments with ample parking facilities.

Friendly staff with one terrible phone representative

Most of the employees are excellent and supportive. However, the young-sounding receptionist should be reassigned from phone duties. Her demeanor is unnecessarily abrasive and curt.

Compassionate care at its absolute best

The nursing staff is exceptional! Compassionate, caring, and supportive. The front desk personnel are welcoming and pleasant.

Terrible customer service from rude medical receptionist

As a healthcare worker who interacts with general practice offices regularly, I recently had a conversation with a receptionist at this particular practice. Her demeanor was extremely discourteous and entirely inappropriate, and she abruptly terminated the call before I could even request her identification. I'm perplexed about how someone with such poor communication skills could be employed in a front-line customer service role. I can only imagine the treatment patients might receive if this is how she communicates with healthcare professionals.

Horrible customer service at this medical office

The front desk staff, particularly a young female employee, displays an incredibly rude and off-putting demeanor, characterized by sharp sarcasm and an utterly unpleasant approach to customer interaction.

Smooth and efficient flu shot experience this year

I'd like to express my appreciation for how smoothly the medical practice handled this season's influenza vaccinations. The entire process was incredibly well-coordinated, with staff strategically positioned in the Church Hall to ensure a seamless experience. I was impressed by the careful attention to social distancing, the efficient one-way flow through the venue, and the professionalism of all personnel - from receptionists to doctors and nurses. The planning was clearly meticulous, creating a safe and swift environment for patients. Kudos to the entire team for their outstanding organization and dedication.

Professional care from amazing medical team

I must say, the staff here are genuinely delightful across the board. The medical professionals demonstrate true expertise and competence.

Disappointing medical care with unhelpful staff

Occasionally, the staff might provide some assistance, but typically, the receptionists appear completely lost, and most of the doctors seem equally incompetent. They technically fulfill basic medical functions, yet I've never encountered a less effective healthcare facility in my experience.

Trusted family practice with exceptional care for decades

For nearly three decades, my family has relied on this medical practice, and despite personnel shifts over the years, their standard of care has consistently been exceptional. The staff consistently demonstrate politeness, helpfulness, and professionalism—and I can personally attest that on one critical occasion, their expertise was literally life-saving!

Exceptional medical care with speedy appointments

Exceptional service from start to finish! I needed multiple consultations and was consistently impressed. The first time, I received an urgent appointment almost immediately - within 10 minutes. The receptionist was incredibly helpful and professional, assisting me in scheduling follow-up appointments with ease. Each time I called, they were accommodating and managed to secure same-day slots. The doctors were equally fantastic, providing top-notch care throughout my visits.

Frustrating experience with terrible medical office service

Terrible experience from start to finish. The service was sluggish, and the staff seemed completely incompetent - they couldn't even manage to complete a simple new patient registration form on their computer system, forcing me to do all the work myself. As a result, I've decided to switch healthcare providers.

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