Mixed reviews with significant variance. First review extremely positive about staff and care. Second review highly negative about response and support.
Third review critical of front desk coordination. Fourth and fifth reviews more positive about efficiency and staff. Last review neutral about navigation but positive about personnel.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Mixed reviews with significant variance. First review extremely positive about staff and care. Second review highly negative about response and support.
Third review critical of front desk coordination. Fourth and fifth reviews more positive about efficiency and staff. Last review neutral about navigation but positive about personnel.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Charlotte H.
one year ago
Great!
Confusing setup but amazing medical care
Navigating the entrance can be tricky with multiple medical practices sharing the same space, but the personnel are welcoming and the physicians are exceptionally skilled.
Abul K.
one year ago
Excellent!
Swift and smooth customer experience
Incredibly prompt and efficient assistance
Soren R.
2 years ago
Bad!
Terrible experience with customer service nightmare
Absolutely terrible experience. Painfully sluggish response times, zero customer support availability, and a website that's completely inadequate and poorly designed.
Kallia K.
2 years ago
Bad!
Chaotic clinic with rare helpful doctors
The front desk staff seem to be in constant disagreement about their responsibilities, and the medical facility appears critically short-handed. Finding a doctor here and at the other location is like searching for a rare treasure.
Josephine G.
4 years ago
Excellent!
Exceptional care from the most compassionate team
This medical practice is absolutely fantastic. The front desk team is incredibly welcoming and supportive. Dr. Parker and Dr. Patel are both warm and approachable, but the nursing staff truly stands out. In particular, nurse Kris is exceptional - she consistently goes above and beyond to ensure patients fully comprehend their care. Her compassionate approach and ability to explain medical information clearly make her an outstanding healthcare professional. Her kindness and dedication are remarkable. We are deeply grateful to everyone at the Orchards surgery for their outstanding care and support.
Miss L.
4 years ago
Excellent!
Spacious and efficient community health center
A substantial medical facility with ample waiting area. Consistently punctual for scheduled consultations. Throughout my multiple visits, I've encountered numerous warm and supportive staff members who are always willing to assist.