Barking Medical Group Practice (Upney Lane)

Compassionate care from a truly exceptional doctor

I want to express my sincere appreciation for Doctor Yearwood's exceptional care and compassionate approach. Her consultation was incredibly thorough and she addressed every single one of my medical concerns with the utmost expertise. My heartfelt thanks to her!

Exceptional care from a top doctor

Dr. Merchant provided outstanding customer care, delivering top-notch professional service that truly exceeded my expectations.

Heartless healthcare fails patients in critical moments

There's absolutely no sense of responsibility, zero compassion, and a complete disregard for patient well-being. They need to be reminded that they're handling human lives and health. I'm concerned the wake-up call might be painfully personal when it finally arrives. It's truly disappointing. Several staff members should seriously reconsider their career choices.

Declining care and frustration at local medical practice

I've been a patient at this medical practice since childhood, and the caliber of both administrative staff and doctors has noticeably deteriorated. They appear completely incompetent and create unnecessary obstacles for patients seeking any form of assistance. I'm currently attempting to obtain an assessment, and the way Mishantony (if I've spelled the name correctly) and the GP have managed my case has been utterly unacceptable. There's been zero meaningful support, and they're demanding information that I simply cannot obtain. I'm thoroughly frustrated and sincerely hope a comprehensive investigation is launched into this surgery, as their standard of patient care has fallen to an absolutely unacceptable level!

Terrible healthcare and dismissive doctor's poor service

I'm utterly frustrated with this medical center. My infant has been battling persistent eczema, and each time I attempt to schedule an appointment, I'm informed no slots are open — despite their continued intake of new patients. This situation is completely unacceptable. Furthermore, Dr. Hussain displayed shocking unprofessionalism during our consultation. He demonstrated zero compassion, failed to genuinely hear my concerns, and addressed me with clear condescension as a worried parent. Medical professionals should fundamentally understand how to communicate with patients and their families — this becomes even more critical when a vulnerable child is involved. Such behavior is not just inappropriate, but deeply problematic. This practice urgently requires substantial systemic changes and a complete reassessment of their patient care approach.

Compassionate care from a truly exceptional doctor

Among the physicians at this medical practice, Dr. Mahbub Alam truly stands out as exceptional. When discussing my infant's skin condition, he demonstrated remarkable attentiveness, carefully listening and providing a comprehensive explanation about my 7-month-old's eczema. Where other doctors might typically hurry through consultations or seem disinterested, Dr. Alam approached our appointment with genuine compassion, methodical care, and remarkable patience. For the first time, I felt genuinely understood and properly supported in addressing my child's health concerns. My sincere appreciation goes to Dr. Alam!

Rude service ruins customer experience

Terrible front desk service. The person at reception was rude, unhelpful, and seemed completely disinterested in assisting me. Their lack of basic customer service skills was shocking, and the entire interaction left me feeling frustrated and undervalued as a customer.

Compassionate care from exceptional medical professionals

Excellent Care Particularly Dr. Rathore and Dr. Merchant Truly delightful experience with compassionate physicians who attentively listen to patients' concerns and provide exceptional guidance and encouragement.... Extremely appreciative! A special mention to Safia, who demonstrates remarkable kindness, generosity, and dedication.... Warmest regards to all

Compassionate care from a stellar nhs doctor

I want to share my experience with Upney Lane surgery. Scheduling an appointment was effortless, and I consulted with Dr. ALOM, who was exceptionally attentive. I felt genuinely heard during the consultation, and the doctor took his time without making me feel hurried. It's unfortunate that he is not a permanent staff member, as he truly exemplifies the best qualities of healthcare professionals. The NHS would greatly benefit from having more physicians like him who demonstrate such compassionate and thorough care.

Terrible service and unhelpful medical staff

Getting an appointment has been a nightmare for the past three weeks. Every time I call, the receptionist asks whether it's a routine or emergency visit. When I mention it's an emergency, she coldly responds that they've reached maximum capacity and suggests I call 111. It's incredibly frustrating to consistently receive this dismissive treatment. The staff's attitude is unacceptably rude and unhelpful, making the entire experience extremely disheartening.

Frustrating healthcare communication and broken promises

I underwent a blood test, and the results appeared on the NHS app on 22nd April, with lab notes hinting at potential kidney disease. On the 24th, I received a text suggesting I lower my cholesterol, with no GP consultation. By the 28th, another text informed me a prescription was sent to the pharmacy, despite me having no prior knowledge or understanding of why. I've repeatedly attempted to schedule an appointment to discuss my blood test results. An initial booking for 7th May was cancelled without notification, then rescheduled for 30th April as a phone consultation. However, the GP never called. Upon contacting the surgery, I discovered the appointment was again cancelled, with instructions to wait until 7th May. When I expressed my dissatisfaction, I was promised a GP would call at midday on 1st May. No call came, and when I followed up, staff claimed no such arrangement existed. When I requested the manager review the call recording, she flatly refused. The manager, Naz, seemed oddly pleased about discussing "one blood result" with a GP - as if that was some remarkable achievement. How impressive. Fundamentally, the staff consistently fabricate stories, and management categorically refuses to investigate clear evidence. The situation speaks volumes. Consequently, I remain completely uninformed about the meaning of my blood test results.

Exceptional care from a compassionate medical professional

Dr. Hussain provided exceptional care during my visit. I'm truly grateful for his outstanding medical expertise and support.

Frustrating healthcare experience with endless waiting times

Absolutely terrible general practitioner. Attempting to schedule a consultation via phone or online proved futile, with perpetual waiting lists blocking any chance of timely medical attention.

Terrible service and unprofessional medical staff nightmare

If there was an option for zero stars, I'd choose it. Several of the front desk staff demonstrate a complete lack of communication skills. They struggle to comprehend patients' needs and consistently display an unprofessional, dismissive attitude. These employees urgently require training in customer service and patient interaction etiquette!

Professional and friendly medical care done right

The scheduled visit went smoothly, and Dr. R was absolutely delightful :)

Frustrating healthcare experience with poor communication

I've been a patient at this practice for years, but I'm now actively seeking alternatives. Each time I attempt to schedule an appointment by phone, I'm instructed that bookings are exclusively possible through their online portal at 7:30 AM, with the added caveat that a physician will only reach out if they deem an in-person consultation necessary. I'm thoroughly frustrated because despite following their process multiple times, I've never received any response or follow-up!!

Incompetent medical care leaves patient frustrated and unheard

I would rate this medical practice at zero stars if possible. For six years, I've experienced constant frustrations with their inefficiency and staff incompetence. Every interaction requires me to chase appointments and test results due to their repeated failures. Six years ago, I presented with a health concern, underwent tests that returned negative, and was dismissively told I might have pulled a muscle. Being young, I accepted this explanation, but the underlying issue has continued. Two months back, I returned for further investigation and was referred for additional tests. The doctor neglected to inform me about fasting requirements for my blood test, resulting in a wasted trip. I had to request another form, arrange time off work, and repeat the entire process. Despite negative test results, my symptoms persisted. When attempting to schedule a follow-up, I encountered more obstacles. Working early mornings prevented me from completing online forms, and receptionists insisted on digital submission despite my previous ability to book via phone. I eventually secured an appointment and received referrals for two more tests. However, the doctor failed to provide one test form. Upon calling to obtain it, a receptionist merely promised to contact me the following Monday, extending my waiting period unnecessarily. Each interaction with this practice involves navigating multiple complications. I'm constantly required to compensate for their administrative shortcomings, feeling like I'm performing their responsibilities. My sole desire is to address my medical issue, but the process feels like an exhausting series of bureaucratic hurdles.

Rude reception ruins patient experience

Would steer clear of this establishment. I recently interacted with a front desk employee who displayed an unacceptable attitude, demonstrating unnecessary harshness towards someone who is already feeling unwell. Such unprofessional behavior is completely uncalled for.

Compassionate care restores hope for worried patient

Accompanied my spouse to a medical consultation today after he had been experiencing health issues for an extended period. We were finally able to consult a physician, and I must emphasize how exceptional the doctor was. Dr. Hassain demonstrated remarkable compassion, attentively hearing my husband's concerns and providing treatment with genuine empathy and respect. This medical professional embodies the traditional, patient-centered approach that seems increasingly rare nowadays. I sincerely hope Dr. Hassain becomes a permanent general practitioner in our area.

Friendly doctors with compassionate patient care

Top-notch customer support. Absolutely adore this general practitioner.