Barking Medical Group Practice (Upney Lane)

Stellar support from a friendly team

The staff provided top-notch assistance and were incredibly supportive throughout my experience.

Frustrating gp practice fails to understand patient needs

This GP practice is absolutely the worst when it comes to booking an appointment. I requested an afternoon slot due to having two toddlers, but was told to come at 9:30/9am. When I explained my childcare challenges, they claimed appointments are only for emergencies and directed me to call 111. Excuse me? I do have an urgent issue! How can a receptionist determine what constitutes an emergency? I needed to discuss an important health concern with my GP before it deteriorates. Being new to the area, I can't just drop everything for a morning slot - I have to take my son to nursery, which is a 1.5-hour journey. That's precisely why I requested a later time. The receptionist showed zero understanding of patients' personal circumstances and spoke to me in a degrading, unsympathetic, and condescending manner. I've been booking appointments for my two boys, but have delayed my own healthcare until the pain became unbearable. It's challenging enough without this additional stress. I was in tears by 8am, experiencing significant pain - how is this not an emergency? Apparently, I didn't provide a detailed enough life narrative to justify my appointment needs. After this terrible experience, I'm definitely changing GP surgeries.

Safiya shines at reception with exceptional service

Safiya at the front desk truly stands out with her efficiency, warmth, and quick responsiveness! Unlike many receptionists who struggle to grasp patient needs, Safiya consistently provides excellent assistance, which I deeply value. The practice has implemented a smart approach by offering appointments at their Orchids location to increase availability. My only recommendation would be to expand the e-consult booking window, as slots vanish rapidly after 8am, making online scheduling challenging. It's an innovative service that just requires some minor refinement.

Unwelcoming service at the front desk

The front desk staff member displayed a dismissive attitude, completely unwilling to hear me out.

Compassionate doctor goes above and beyond expectations

During our initial consultation, Dr. Nawaz demonstrated remarkable compassion while seeing my son. Despite likely being ready to conclude his workday, he generously dedicated significant attention to our appointment and listened carefully to our concerns.

Compassionate care from a dedicated medical professional

The physician demonstrated exceptional attention to detail, scheduling a follow-up consultation to comprehensively evaluate my health. I felt genuinely supported, confident that my medical concerns were being addressed with utmost professionalism - an approach that seems increasingly uncommon in today's healthcare landscape.

Jashan Makes Customer Service Shine Bright

The personnel here are incredibly supportive and friendly, with Jashan standing out as particularly exceptional in providing assistance whenever needed.

Unhelpful nurse turns routine visit into frustrating ordeal

My interaction with nurse G. Nargeh at this clinic was incredibly frustrating. Right from the start, her demeanor suggested complete disinterest in her job. I had been directed to this facility by a referral office in Barking, which had mistakenly scheduled me incorrectly. When I attempted to clarify the purpose of my visit and explain that I was there for a different medical concern, she repeatedly and stubbornly maintained that I was only there to receive a flu vaccination. She displayed zero willingness to hear me out or provide a clear explanation of her position.

Exceptional service from a caring reception star

After interacting with Naz at the front desk multiple times recently, I wanted to express how valuable she is to your organization. She has consistently exceeded her job responsibilities and provided exceptional assistance in helping me navigate the process of securing recurring medication prescriptions for my disabled uncle, who is a patient at the Upney Lane facility. Naz's ongoing support and willingness to help have been truly remarkable, and I am deeply grateful for her outstanding service.

Transforming patient care with innovative medical practice

The recent appointment of a new practice manager at Barking Medical Group Practice has brought about notable improvements that significantly enhance patient interactions. The revamped appointment scheduling, implementation of e-consult, and digital check-in system have streamlined the entire process, making it far more convenient and accessible. Modifications to the practice's physical layout have also transformed the environment, creating a more inviting and pleasant atmosphere for patients. It's evident that the manager is committed to continuously improving patient care and satisfaction. Absolutely worth experiencing! David A

Comprehensive care with compassion and clarity

During my medication consultation on September 30th, 2024, I initially met with three Medical Students who meticulously reviewed my medical history and current medications. They were exceptionally professional, courteous, and helped me feel completely comfortable throughout our discussion. Subsequently, we all consulted with Dr. Rathore, who carefully examined the Medical Students' findings. Dr. Rathore comprehensively analyzed my medication regimen, providing a detailed explanation of each treatment and offering specific guidance about one of my prescriptions. Her approach was incredibly thorough and reassuring, which significantly contributed to my sense of well-being. Overall, I found this medical appointment to be extremely satisfactory and positive.

Positive experience with Dr. Rathore's surgery

I underwent a medical procedure today and had the pleasure of being under the care of Dr. Rathore. Her approach to patient care was truly exceptional. The manner in which she attended to me left a lasting positive impression. The entire experience at the surgery center was outstanding, and I couldn't be more pleased with the level of service provided. This facility undoubtedly stands out as one of the finest I've encountered.

Positive experience with caring professional doctor

I had a truly positive experience with the physician. Her demeanor was both courteous and highly competent, leaving me feeling well-cared for throughout my visit. The advice and direction she provided were invaluable, and I'm genuinely grateful for her expertise. I'm eagerly anticipating future appointments, confident in the continued excellent support I'll receive under her medical supervision.

Swift and efficient: Service that impresses

The delivery was impressively rapid, exceeding my expectations. Their promptness in handling my request left me thoroughly satisfied with the overall experience.

Cheerful doctor creates trust and calm

The physician's perpetual grin created an uplifting ambiance, instilling a sense of tranquility and confidence in my care. Their cheerful demeanor was infectious, making each visit a pleasant experience. I wholeheartedly endorse this medical office for anyone seeking top-notch care in a positive environment.

Friendly doctor explains clearly and kindly

The physician provided a thorough and clear explanation of my condition, demonstrating exceptional communication skills. Her warm and approachable demeanor created a comfortable atmosphere during the consultation, making me feel at ease throughout our interaction.

Caring dermatologist provides holistic treatment

My encounter with Dr. Nawaz left a lasting impression. His gentle demeanor and attentive listening skills created a comfortable atmosphere where I could freely discuss my eczema concerns. What struck me most was his holistic approach; he delved into various aspects of my life, including my career, work-life equilibrium, and the specifics of my daily routine. This comprehensive inquiry demonstrated his commitment to understanding the full scope of my condition. Beyond merely prescribing medication, Dr. Nawaz offered practical guidance on suitable attire to help manage my eczema more effectively. This thoughtful advice showcased his dedication to providing comprehensive care. The front desk personnel complemented the positive experience with their warmth and professionalism, ensuring a seamless visit from start to finish. Reflecting on the appointment, I found myself thoroughly satisfied with the care I received. Dr. Nawaz's expertise, coupled with his compassionate approach, made for an exceptionally positive healthcare experience.

Grateful patient praises Dr. Naz Alam's care

I'd like to extend my heartfelt appreciation to Mrs. Naz Alam at Barking Medical Group Practice. Her unwavering commitment to patient care, coupled with her compassionate demeanor, truly set my experience apart. The level of expertise and attentiveness she demonstrated was nothing short of remarkable. I wholeheartedly endorse her services to anyone seeking top-notch medical care. Mrs. Alam's contributions have left an indelible mark, and I'm genuinely thankful for her outstanding support.

Positive experience with Dr Nawaz

I had an exceptionally positive experience with Dr. Nawaz during my recent visit. Their expertise and care left me feeling thoroughly satisfied. I'm genuinely grateful for the excellent service provided.

Exceptional care from Dr. Nawaz: A patient's delight

Dr. Muhammad Nawaz's expertise and attentiveness left a lasting impression on me. His approach was thorough and patient, as he meticulously examined my case, ensuring no detail was overlooked. The depth of his knowledge was evident throughout our interaction, and his empathetic demeanor made me feel truly understood. I couldn't be more pleased with the consultation, which exceeded my expectations in every way. Dr. Nawaz's exceptional care and professionalism have earned my utmost admiration and gratitude.