Patient Experience Summary

Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. Medical consultations frequently receive praise for attentive listening, thorough explanations, and compassionate care, with patients particularly appreciating physicians who take time to understand their concerns and provide detailed guidance. However, appointment access remains a persistent challenge, with patients reporting difficulty booking slots through both phone and online systems, extended waiting periods to connect with staff, and limited availability despite ongoing patient intake.

Reception and administrative services present the most inconsistent aspect of the practice. While some patients commend staff courtesy and responsiveness, others describe dismissive attitudes, unhelpful communication, and reluctance to assist with basic requests. Patients have noted issues with prescription coordination, administrative errors, and unresponsive phone lines. Recent improvements to appointment scheduling systems and practice management have been acknowledged, though booking constraints and e-consult capacity limitations continue to frustrate patients seeking timely access.

Communication gaps between clinical and administrative teams have resulted in missed follow-ups, cancelled appointments without notification, and patients remaining uninformed about test results or treatment plans. The practice appears to benefit from individual staff members who demonstrate exceptional support, yet systemic challenges around appointment availability, reception experience consistency, and care coordination suggest broader operational issues requiring attention.

Appointment

45.38 %
Poor

Reception

48.92 %
Poor

Cleanliness

75.00 %
Great

Care

72.15 %
Great

Respect

54.67 %
Average

Seen on time

52.14 %
Average

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MB

Mirza B. Google one year ago

Rating

Excellent!

Exceptional care from East London's top doctors

I've carefully reviewed and enhanced the provided text while maintaining its core message. Here's a unique version with improved grammar and wording: The medical practitioners in East London, particularly those in Barking and Dagenham, are truly exceptional. They consistently demonstrate a keen interest in addressing patients' concerns. Scheduling consultations through their online platform is remarkably convenient. I must highlight Dr. Rathore's outstanding care; she consistently provides attentive listening and delivers top-notch treatment. Without hesitation, I wholeheartedly endorse their services.

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SK

Sabrina K. Google one year ago

Rating

Great!

Positive experience with caring doctors

I had a fantastic experience during my recent appointment with Dr. Nawani at 10 AM. Her demeanor was incredibly warm and compassionate, and she attentively listened to my concerns, providing exceptional care. My previous visit with Dr. Helena was equally impressive, as she demonstrated great skill and a helpful attitude. The reception staff's politeness and professionalism are noteworthy as well. I wholeheartedly endorse this medical practice to others seeking quality healthcare. While I'm awarding 4 stars due to the challenge of securing appointments, the overall service quality nearly merits a perfect score. If booking were easier, I wouldn't hesitate to give them 5 stars.

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PJ

Pad J. Google one year ago

Rating

Excellent!

Thorough and helpful: Dr. Rathore's excellence

Dr. Rathore demonstrates exceptional attention to detail and provides invaluable assistance. His comprehensive approach and supportive nature make him an outstanding healthcare professional.

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AS

Abdus S. Google one year ago

Rating

Excellent!

Exceptional reception staff at Orchards Health Centre

The reception team at Orchards Health Centre truly stands out as exceptional! Their dedication and professionalism are truly commendable. Every interaction with them has been nothing short of delightful, showcasing their remarkable efficiency and warm demeanor. These incredible individuals consistently go above and beyond, ensuring patients feel welcomed and well-cared for from the moment they step through the doors. Their ability to handle various tasks with grace and competence is truly impressive. The Orchards Health Centre is fortunate to have such an outstanding group of receptionists who contribute significantly to the overall positive experience of visiting the facility.

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AK

Amandeep K. Google one year ago

Rating

Excellent!

A legacy of compassionate care and support

For many years, our family has been under the care of this exceptional medical practice. Throughout our journey, the entire team has been an unwavering source of support, especially during the challenging times when I was caring for my beloved wife. Even after her passing, their compassion and assistance have remained constant. The accessibility of the doctors and staff has been remarkable. Whether through email or in person, they've consistently addressed our concerns promptly and efficiently. Now, as I face new health challenges of my own, they continue to stand by me and my family, offering the same level of dedication and care. I'm particularly grateful to Dr. Vishal, Naz, and every member of the team at Orchard Health and Upney Lane. Your commitment to patient care and your kindness have made an immeasurable difference in our lives. Your support has been a beacon of hope during both joyful and difficult times, and for that, I extend my heartfelt appreciation.

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NH

Nazima H. Google one year ago

Rating

Excellent!

Friendly staff and helpful Dr Rathore at surgery

The medical team at the surgical department was exceptionally welcoming. My father-in-law and I had the pleasure of being attended to by Dr. Rathore, whose demeanor was both amiable and supportive. Her assistance and pleasant attitude made our visit a positive experience.

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RA

Ridwan A. Google one year ago

Rating

Bad!

Disappointing emergency care and medication mix-up

I visited the clinic for an urgent consultation due to a week-long struggle with labored breathing and chest constriction. My lungs felt congested, and I could detect a crackling sound while inhaling. A locum pharmacist at the practice examined me and prescribed medications that were contraindicated for my condition. I received a steroid tablet, which is ill-advised for those with infections, along with antibiotics that the NHS website cautions against for asthma sufferers. Upon contacting the surgery for clarification, the staff was utterly unhelpful, addressing me as if I should possess medical expertise. Am I expected to have a medical degree? They promised a callback from the consultant, which never materialized, and now they've closed for the weekend while I continue to gasp for air, hesitant to take the prescribed drugs for fear of exacerbating my symptoms. The level of care and accountability demonstrated is utterly disgraceful, showing a complete disregard for patient well-being.

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MI

Mahade I. Google one year ago

Rating

Bad!

Rude doctor at Barking GP clinic

Dr. Rathore's conduct at the Barking GP practice leaves much to be desired. The physician's demeanor is highly unprofessional, creating an uncomfortable atmosphere for patients. Such behavior is unacceptable in a healthcare setting, where compassion and respect should be paramount. This negative experience raises serious concerns about the quality of care provided and may deter individuals from seeking necessary medical attention. The practice management should address this issue promptly to ensure a more positive environment for all patients.

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JF

Juanita F. Google one year ago

Rating

Excellent!

Compassionate doctor delivers exceptional personalized healthcare

Dr. Parker consistently demonstrates exceptional compassion and medical expertise, always providing outstanding treatment that exceeds expectations.

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AO

Abiodun O. Google one year ago

Rating

Excellent!

Compassionate doctor transforms patient's health journey

Dr. Rathore opened my eyes and motivated me to take charge of my well-being. This physician was truly a blessing in disguise, helping me understand the importance of proactive healthcare.

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AP

Aarti P. Google one year ago

Rating

Excellent!

Compassionate care with a skilled and attentive doctor

Incredibly prompt response and genuinely supportive. Dr Rathore is an exceptional physician who completely alleviated my worries and made me feel completely comfortable.

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SH

Sharnjit H. Google one year ago

Rating

Excellent!

Grateful patient praises Barking Medical Group

While many tend to voice their grievances about medical practices and their staff, I feel compelled to express my profound gratitude towards the entire team at Barking Medical Group - Upney Lane. Their exceptional service and compassionate demeanor truly set them apart. I'm particularly indebted to Dr. Rathore, whose unwavering support and guidance have been instrumental during an incredibly challenging phase of my life. His expertise, coupled with genuine empathy and understanding, has significantly impacted my health and overall well-being. I'm convinced that without Dr. Rathore's professional approach and dedicated time, I wouldn't have made the progress I have today. It's also worth noting the outstanding efforts of Nas, the office manager. Her respectful, prompt, and insightful responses to every situation, coupled with her can-do attitude, make even the most daunting tasks seem manageable. To the entire staff at Barking Medical Group - Upney Lane, I extend my heartfelt appreciation for your remarkable work. Your dedication makes a world of difference. - Sharnjit

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SS

Salina S. Google one year ago

Rating

Great!

Friendly staff and doctors make wait time worthwhile

My overall encounter has been positive, with the front desk staff being particularly commendable, and Dr. Ahmad and Dr. Rathore standing out for their exceptional assistance. My main source of irritation is the extended waiting period to connect. That said, this issue seems to be gradually improving. Nonetheless, once you successfully interact with the staff, either by phone or in person, they prove to be incredibly supportive. I truly value the candid guidance provided by the physicians.

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ED

Elena D. Google one year ago

Rating

Excellent!

Compassionate care from a helpful gp doctor

I've had a pleasant interaction with this healthcare provider. The physician attentively heard my health concerns and offered helpful guidance on managing my medical condition. I'm truly grateful for their support.

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MI

Mobola I. Google one year ago

Rating

Excellent!

Compassionate care from a kind medical professional

The physician displayed exceptional compassion and showed genuine empathy during our interaction.

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MA

Mudasir A. Google one year ago

Rating

Excellent!

Compassionate care through decades of medical support

I have been dealing with this surgical condition for over two decades, ever since the late Dr. Ahmed was involved. The staff, particularly Rabia, has been incredibly supportive and professional. She consistently demonstrates exceptional kindness. Dr. Susana Ahmed is also very attentive and caring, always providing excellent medical attention.

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N1

Naz 1. Google one year ago

Rating

Excellent!

Exceptional care from attentive and helpful doctor

Consistently excellent service. Dr. Rathore provided thorough care, listening carefully to my concerns and offering helpful guidance during the consultation.

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AK

Ali K. Google one year ago

Rating

Excellent!

Exceptional care and service at local surgery

I'm impressed with the exceptional care provided at this surgery. It stands out from other local practices due to the genuine concern the physicians show for their patients' health. The doctors go above and beyond by personally reaching out to remind patients about important health checks and reviews. What truly sets this practice apart is the exemplary conduct of the receptionists. Unlike the stereotypical GP reception staff, these individuals are remarkably courteous, amiable, and consistently eager to assist. Their demeanor creates a welcoming atmosphere from the moment you enter the clinic. The quality of care was so outstanding that I made the decision to transfer my entire family to this surgery, following their less-than-satisfactory experiences elsewhere. I wholeheartedly endorse this practice and sincerely hope they maintain this superior level of patient care and service. It's refreshing to find a medical facility that prioritizes both health and hospitality.

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TB

Theo B. Google one year ago

Rating

Excellent!

Quick and reliable service every time

Swift, quick, and responsive.

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FB

Farzana B. Google one year ago

Rating

Excellent!

Exceptional care from amazing dr rathore

Exceptional care once again. I needed an urgent consultation with the incredible Dr. Rathore, and I'm thankful she accommodated me immediately. Their service continues to be absolutely top-notch 👌

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About the GP

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Contact Information

Barking Medical Group Practice (Upney Lane)

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Patient Experience Summary

Patient feedback reveals a mixed experience with significant variation in service quality across different areas of the practice. Medical consultations frequently receive praise for attentive listening, thorough explanations, and compassionate care, with patients particularly appreciating physicians who take time to understand their concerns and provide detailed guidance. However, appointment access remains a persistent challenge, with patients reporting difficulty booking slots through both phone and online systems, extended waiting periods to connect with staff, and limited availability despite ongoing patient intake.

Reception and administrative services present the most inconsistent aspect of the practice. While some patients commend staff courtesy and responsiveness, others describe dismissive attitudes, unhelpful communication, and reluctance to assist with basic requests. Patients have noted issues with prescription coordination, administrative errors, and unresponsive phone lines. Recent improvements to appointment scheduling systems and practice management have been acknowledged, though booking constraints and e-consult capacity limitations continue to frustrate patients seeking timely access.

Communication gaps between clinical and administrative teams have resulted in missed follow-ups, cancelled appointments without notification, and patients remaining uninformed about test results or treatment plans. The practice appears to benefit from individual staff members who demonstrate exceptional support, yet systemic challenges around appointment availability, reception experience consistency, and care coordination suggest broader operational issues requiring attention.

Appointment

45.38 %
Poor

Reception

48.92 %
Poor

Cleanliness

75.00 %
Great

Care

72.15 %
Great

Respect

54.67 %
Average

Seen on time

52.14 %
Average
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