Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy and professionalism demonstrated by staff across reception and clinical areas. The welcoming atmosphere and efficient service delivery are frequently highlighted, with particular appreciation for the responsive team approach and well-organised appointment experience. Patients value the accessibility of the practice, including convenient Saturday opening hours and on-site medication provision, alongside the reassurance provided during consultations. Continuity of care is evident in feedback from long-term patients who report sustained high-quality service over many years.

However, some patients have experienced care experience concerns and responsiveness issues. A small number of reviews describe unsatisfactory encounters, including medication delivery problems, perceived disengagement from clinical staff, and appointment access difficulties with inadequate communication about waiting times. One patient reported communication gaps regarding practice registration requirements and felt their concerns were not adequately addressed during consultations.

Overall, the practice demonstrates strong organisational capability and a commitment to professional care, though experiences vary for some patients, particularly those with complex health needs or specific appointment access requirements.

Appointment

75.00 %
Great

Reception

85.00 %
Excellent

Cleanliness

80.00 %
Great

Care

80.00 %
Great

Respect

83.00 %
Great

Seen on time

72.00 %
Great

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MA

Maggie A. Google 2 months ago

Rating

Excellent!

Friendly reception made the visit pleasant

Excellent medical practice 🙂

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LH

Leo H. Google 2 months ago

Rating

Excellent!

Staff made me feel at ease

I cannot express enough how impressed I am with the team at this practice. They made me feel completely at ease with their caring and kind approach, and they were incredibly helpful and reassuring throughout my visit. The clinician provided excellent support and guidance. I would definitely recommend this surgery to anyone requiring occupational health assessments. Well done to the entire team.

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DT

David T. Google 9 months ago

Rating

Excellent!

Well organised and efficient appointment booking

Excellent experience - the team demonstrated strong organisational skills and worked with great efficiency - a highly impressive operation

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JB

John B. Google one year ago

Rating

Excellent!

Caring staff who really listen to patients

Compassionate and well-organised....among the finest locally....

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PP

Paul P. Google one year ago

Rating

Excellent!

Friendly staff made the medical appointment smooth

Attended an appointment recently and found the team to be welcoming and supportive. The visit was well-structured and conducted in a professional manner.

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GS

Gareth S. Google one year ago

Rating

Excellent!

Quick medication dispensing at the surgery

Recently registered with the practice and have experienced excellent care. The ability to obtain prescribed medication on-site during the appointment is particularly convenient. The team demonstrated friendliness and attentiveness throughout.

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RW

Roger W. Google one year ago

Rating

Excellent!

Staff made me feel genuinely welcome

The entire team here demonstrates a helpful and friendly approach to patient care.

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KT

Kirkie T. Google one year ago

Rating

Excellent!

Polite and professional medical appointment experience

Excellent service in the area. Attended today for a medical examination required for professional driving purposes. The staff were courteous and conducted themselves professionally throughout. Looking forward to the next visit in five years' time.

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CH

Caitlin H. Google 2 years ago

Rating

Bad!

Phone staff were dismissive and unhelpful about my situation

I have been a patient at this practice for many years since childhood, and I am now 19 years old. Although I relocated seven years ago, I was told by a staff member that I would need to change practices. This same individual refused to process my ongoing medication and was dismissive and forceful during phone conversations, pressuring me to switch surgeries. Other staff members at the practice have not raised similar concerns, and my parents, who are also registered there, have not experienced comparable issues. I found this treatment upsetting and feel I was singled out in a way that negatively affected my wellbeing. There was no formal documentation regarding any requirement to change practices. Due to what I perceived as unprofessional conduct and an unhelpful attitude, I have since registered with a different practice.

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DD

Dave D. Google 2 years ago

Rating

Excellent!

Friendly staff made the visit straightforward

Excellent professional approach combined with a welcoming and approachable team. Difficult to imagine a better experience.

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MH

Michael H. Google 2 years ago

Rating

Excellent!

Well organised service from start to finish

Consistently provides a well-structured and streamlined service for commercial vehicle medical assessments, delivering thorough examinations throughout the entire process.

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AC

Alan C. Google 2 years ago

Rating

Excellent!

Helpful and efficient annual health checks

I attend regular health check-ups annually and have now completed my eighth appointment over a period of just beyond seven years. These visits have consistently been remarkably supportive, welcoming, and well-organised. I would readily suggest this service to anyone in the local area.

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JR

Jon R. Google 2 years ago

Rating

Excellent!

Friendly staff made the visit pleasant

Excellent experience with a welcoming and approachable team. I would definitely suggest this practice to others 😊

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SW

Stephen W. Google 2 years ago

Rating

Excellent!

Friendly staff made the appointment smooth

The team demonstrated a welcoming and supportive approach throughout my visit. The care provided across all areas was comprehensive and attentive. I had a very positive experience overall.

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JK

Jeanette K. Google 2 years ago

Rating

Bad!

Long waits and medication errors disappointed us

We recently relocated to the area and registered our family of four at this surgery. As each of us attended appointments, we found the overall experience to be unsatisfactory. There were issues with medication delivery and quantities, and we felt the clinical staff appeared disengaged and showed limited concern for our concerns. On one occasion, I experienced a significant delay before being seen for my scheduled appointment, with no acknowledgement of the wait. Following this experience, we decided to seek care elsewhere and transferred our family to a different practice.

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D(

David (. Google 2 years ago

Rating

Excellent!

Staff made me feel genuinely welcomed

I have visited this medical centre on multiple occasions and have consistently found the staff to be excellent. The clinician I saw was particularly outstanding and demonstrated genuine care and professionalism. I look forward to returning for future appointments.

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MS

Mick S. Google 2 years ago

Rating

Excellent!

Efficient and friendly HGV medical appointment

Attending medical appointments can often feel like a stressful experience, but this practice makes the visit genuinely enjoyable. The team demonstrates excellent efficiency and maintains a professional yet approachable manner throughout. Their commitment to quality care is much appreciated and should be commended.

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CD

Carl D. Google 3 years ago

Rating

Excellent!

Warm welcome and Saturday appointments available

Excellent experience, very warm and welcoming atmosphere, very efficient service, and appreciated the convenient Saturday opening hours. Five stars. Thank you very much.

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PG

Patricia G. Google 3 years ago

Rating

Poor!

Reception staff could've been more helpful

Some members of the medical team have not provided the level of support I would have hoped for.

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PC

Patricia C. Google 3 years ago

Rating

Excellent!

Reception team made us feel reassured

My husband and I attended our initial appointment at the practice. The reception was excellent and we felt reassured that our health concerns would be handled professionally. We left feeling very positive and pleased to have registered with the practice.

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Contact Information

Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy and professionalism demonstrated by staff across reception and clinical areas. The welcoming atmosphere and efficient service delivery are frequently highlighted, with particular appreciation for the responsive team approach and well-organised appointment experience. Patients value the accessibility of the practice, including convenient Saturday opening hours and on-site medication provision, alongside the reassurance provided during consultations. Continuity of care is evident in feedback from long-term patients who report sustained high-quality service over many years.

However, some patients have experienced care experience concerns and responsiveness issues. A small number of reviews describe unsatisfactory encounters, including medication delivery problems, perceived disengagement from clinical staff, and appointment access difficulties with inadequate communication about waiting times. One patient reported communication gaps regarding practice registration requirements and felt their concerns were not adequately addressed during consultations.

Overall, the practice demonstrates strong organisational capability and a commitment to professional care, though experiences vary for some patients, particularly those with complex health needs or specific appointment access requirements.

Appointment

75.00 %
Great

Reception

85.00 %
Excellent

Cleanliness

80.00 %
Great

Care

80.00 %
Great

Respect

83.00 %
Great

Seen on time

72.00 %
Great
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