Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy and professionalism demonstrated by staff across reception and clinical areas. The welcoming atmosphere and efficient service delivery are frequently highlighted, with particular appreciation for the responsive team approach and well-organised appointment experience. Patients value the accessibility of the practice, including convenient Saturday opening hours and on-site medication provision, alongside the reassurance provided during consultations. Continuity of care is evident in feedback from long-term patients who report sustained high-quality service over many years.

However, some patients have experienced care experience concerns and responsiveness issues. A small number of reviews describe unsatisfactory encounters, including medication delivery problems, perceived disengagement from clinical staff, and appointment access difficulties with inadequate communication about waiting times. One patient reported communication gaps regarding practice registration requirements and felt their concerns were not adequately addressed during consultations.

Overall, the practice demonstrates strong organisational capability and a commitment to professional care, though experiences vary for some patients, particularly those with complex health needs or specific appointment access requirements.

Appointment

75.00 %
Great

Reception

85.00 %
Excellent

Cleanliness

80.00 %
Great

Care

80.00 %
Great

Respect

83.00 %
Great

Seen on time

72.00 %
Great

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CM

Chris M. Google 3 years ago

Rating

Excellent!

Staff were pleasant and efficient throughout

I appreciate the efficient and pleasant service provided by the team.

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MF

Marc F. Google 4 years ago

Rating

Excellent!

Helpful reception staff pointed me the right way

I appreciate the assistance provided by the team, who demonstrated helpfulness and professionalism throughout my visit. The receptionist was particularly kind in guiding me to where I needed to be.

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GM

Gavin M. Google 4 years ago

Rating

Excellent!

Much easier to book appointments here

Significantly better than my previous practice in another location, very straightforward and easy to use. :-). :-). :-).

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EM

Emma M. Google 4 years ago

Rating

Bad!

Rushed appointment didn't address chronic health needs

The service I received fell short of my expectations. As someone managing a long-term health condition, I felt my needs were not adequately addressed. The approach taken seemed overly simplistic for my situation, and I had the impression that my medical history was not thoroughly reviewed before our consultation. I found the interaction lacked the understanding and compassion I would have hoped for when discussing ongoing health challenges.

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SH

Stephen H. Google 5 years ago

Rating

Excellent!

Friendly staff made the visit worthwhile

I visited this private medical clinic for the first time and was impressed enough to return. The team demonstrated friendliness and professionalism throughout my visit, and they maintained a pleasant demeanor. The fees were reasonable and the overall service quality was outstanding.

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MG

Maria G. Google 5 years ago

Rating

Excellent!

Accessible practice that listens to disabled patients

An excellent surgery with very good wheelchair access. I have been a patient at this practice for nearly 30 years and have consistently found the clinical team and support staff to be warm and friendly. As someone with disabilities, I have always felt that my care needs have been properly addressed. I would happily recommend this practice to anyone seeking a GP service.

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KL

Kay L. Google 5 years ago

Rating

Excellent!

Helpful reception made the difference

A small but excellent medical centre. The receptionist team is beyond helpful, medication was delivered promptly, and the clinician takes time to explain matters clearly. Thanks to the practice!

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AS

Alan S. Google 6 years ago

Rating

Excellent!

Relaxed atmosphere made the appointment easy

I attended this practice for a commercial driving medical and received excellent service from the moment I arrived. The entire team is wonderful and creates a very welcoming atmosphere that puts you at ease. I would recommend this practice without any doubt. Thank you very much.

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LL

Louise L. Google 6 years ago

Rating

Excellent!

Supportive team made us feel genuinely cared for

I cannot speak highly enough of the team at this medical centre. I am so grateful for the support my family and I received through the care of the practice staff. Thank you for everything.

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RM

Roy M. Google 6 years ago

Rating

Excellent!

Friendly reception staff made booking straightforward

I have been a patient at this practice for several years and consistently experience high-quality care. I would gladly recommend them to others.

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NN

Nar N. Google 6 years ago

Rating

Excellent!

Friendly reception made the visit pleasant

Excellent experience, would definitely suggest to others. Outstanding care compared to other practices in the area.

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DP

Dale P. Google 6 years ago

Rating

Excellent!

Friendly staff made me feel welcome

This has to be an excellent place for your medical care with wonderful staff 👌👌👌

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SF

Stephen F. Google 7 years ago

Rating

Excellent!

Friendly staff made the booking process smooth

I found the service to be excellent, with the team demonstrating both warmth and professionalism throughout my visit.

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AH

Adam H. Google 7 years ago

Rating

Excellent!

Staff were polite and made me feel welcome

Excellent service with very courteous staff members. The healthcare professional I saw was genuinely pleasant and helpful. I also appreciated the refreshments that were offered during my visit.

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NC

Natsuko C. Google 8 years ago

Rating

Great!

Staff were friendly and helpful throughout

The medical professionals and team members were pleasant and provided good service.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

Patient Experience Summary

The practice receives predominantly positive feedback, with patients consistently praising the courtesy and professionalism demonstrated by staff across reception and clinical areas. The welcoming atmosphere and efficient service delivery are frequently highlighted, with particular appreciation for the responsive team approach and well-organised appointment experience. Patients value the accessibility of the practice, including convenient Saturday opening hours and on-site medication provision, alongside the reassurance provided during consultations. Continuity of care is evident in feedback from long-term patients who report sustained high-quality service over many years.

However, some patients have experienced care experience concerns and responsiveness issues. A small number of reviews describe unsatisfactory encounters, including medication delivery problems, perceived disengagement from clinical staff, and appointment access difficulties with inadequate communication about waiting times. One patient reported communication gaps regarding practice registration requirements and felt their concerns were not adequately addressed during consultations.

Overall, the practice demonstrates strong organisational capability and a commitment to professional care, though experiences vary for some patients, particularly those with complex health needs or specific appointment access requirements.

Appointment

75.00 %
Great

Reception

85.00 %
Excellent

Cleanliness

80.00 %
Great

Care

80.00 %
Great

Respect

83.00 %
Great

Seen on time

72.00 %
Great
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