Bartholomew Medical Group
Poor! (61 reviews)
Poor! (61 reviews)
Feedback across the file reveals significant challenges with telephone access and appointment availability, which emerge as the most consistent concerns. Patients report lengthy waiting times when calling, busy lines that prevent connection, and difficulty securing appointments through the booking system. Reception experience is mixed, with some patients describing welcoming and helpful staff, while others report unhelpful, dismissive, or discourteous interactions. Administrative issues including medication management problems, pharmacy referral difficulties, and lost documentation have also been noted.
In contrast, clinical care and nursing staff receive considerable praise for being attentive, supportive, and demonstrating genuine commitment. Several patients highlight positive experiences with courteous clinical teams who listen carefully and provide thorough consultations. However, continuity of care concerns are evident, with some patients reporting inconsistent experiences between different clinicians and uncertainty about staff changes.
The practice appears to face systemic pressures affecting service delivery, particularly around access and responsiveness. While some patients express satisfaction with their overall experience and appreciate the team's efforts, the volume of feedback regarding appointment booking difficulties and communication challenges indicates these areas require urgent attention to improve patient experience.
Appointment
Reception
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Seen on time
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Feedback across the file reveals significant challenges with telephone access and appointment availability, which emerge as the most consistent concerns. Patients report lengthy waiting times when calling, busy lines that prevent connection, and difficulty securing appointments through the booking system. Reception experience is mixed, with some patients describing welcoming and helpful staff, while others report unhelpful, dismissive, or discourteous interactions. Administrative issues including medication management problems, pharmacy referral difficulties, and lost documentation have also been noted.
In contrast, clinical care and nursing staff receive considerable praise for being attentive, supportive, and demonstrating genuine commitment. Several patients highlight positive experiences with courteous clinical teams who listen carefully and provide thorough consultations. However, continuity of care concerns are evident, with some patients reporting inconsistent experiences between different clinicians and uncertainty about staff changes.
The practice appears to face systemic pressures affecting service delivery, particularly around access and responsiveness. While some patients express satisfaction with their overall experience and appreciate the team's efforts, the volume of feedback regarding appointment booking difficulties and communication challenges indicates these areas require urgent attention to improve patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kerry H.
7 years ago
Bad!
Receptionist dismissed concerns about medication access
Unable to obtain an appointment to discuss my child's seasonal allergy medication. I was informed that the treatment is not covered under the minor ailment scheme, contrary to what I had been told previously. After explaining how much my child was struggling, I was advised to attend accident and emergency if the situation became urgent. I felt frustrated that the condition could potentially be managed with appropriate medication rather than escalating to hospital care. I was very disappointed with this response, as any parent would be in this situation. I have decided to register my child with a different practice.