Barton Hills Medical Group

Excellent service with caring and attentive staff

Secured a hassle-free and straightforward booking, and was greeted by a helpful healthcare assistant who addressed my concerns comprehensively. The clinic was relatively quiet during my visit, which made for a stress-free and quick experience.

Incredible surgeon made my cyst removal painless

I underwent a cyst removal procedure on my head, with Dr. Siddique performing the surgery. I must emphasize how incredible he was, consistently providing reassurance throughout the process. He made the entire experience virtually painless. This surgical procedure absolutely deserves a 5-star rating. The entire staff, from nurses to reception personnel, were top-notch. While scheduling appointments can be challenging, their online booking system is efficient, and I received a prompt callback and treatment within the same week.

Compassionate care for asthma patients and their families

I attended an asthma consultation for myself and my child today. The asthma nurse was incredibly professional, compassionate, and attentive to my worries about my child's respiratory condition. She was truly a delightful individual. As a patient, I found the entire interaction to be highly positive. Additionally, the reception staff were extremely friendly and supportive.

Terrible customer service and unhelpful staff

It's impossible to make contact with this company's support team. Despite following their specific instructions to call during morning hours, as brusquely directed by the receptionist, communication remains completely blocked.

Amazing doctors surgery with caring staff and charm

This medical practice is absolutely top-tier and the best I've encountered. Strategically positioned near a pharmacy and local amenities with ample parking in Whitehorse vale, Bramingham. My interactions with their physicians and support team have been consistently positive - they're genuinely compassionate and committed to providing comprehensive care. The front desk staff are exceptionally welcoming, and prescription processing has always been accurate and efficient. There's a dedicated disabled parking spot right outside, plus an automated entrance for those with mobility challenges. The interior design is stunning, almost reminiscent of the House of Lords with its elegant red vinyl and wooden seating, creating a wonderfully serene and nostalgic atmosphere. By authorizing access through reception, the AIRMID app enables patients to effortlessly view personal medical documents, records, and place prescription orders. Additionally, they maintain a comprehensive website as an alternative access point for those unable to use the mobile application.

Friendly nurse makes blood test a breeze

I visited my local doctor's office at Barton Hills Medical Group today, 13/09/2024, to have blood drawn. The phlebotomist, Sangeeta, was exceptionally courteous and welcoming. Her demeanor was friendly, with a warm smile, and she maintained a high level of professionalism throughout the interaction. Moreover, Sangeeta was punctual to the minute, calling me in precisely at my scheduled time of 11:05, which meant I experienced no unnecessary waiting or delays before seeing the nurse.

Amazing service miles better than my old gp

I recently registered with this medical practice, and the contrast with my previous general practitioner is absolutely striking! The front desk personnel are welcoming and supportive - actively helping to resolve any issues that arise. Case in point: I needed a repeat prescription but wasn't set up on the system or linked to my new GP through the NHS app - they immediately guided me to the correct request forms, and my medication was ready by the next business day! Truly exceptional. My family and I have experienced superior care in just 4 months compared to our entire 7-year stint at our former clinic (steer clear of Woodland Ave!!!). Had I solely relied on Google review ratings, I would have undoubtedly done a great disservice to myself and my family. Sometimes you require a point of comparison to truly appreciate the difference between subpar and excellent service. I was even offered multiple date options when booking a routine cervical screening! I had almost forgotten what it felt like to have some control over when I could be seen.

Quick and efficient medical triage service

Utilized the New Triage System on two occasions, receiving impressively quick and efficient service both times.

Speedy service saves the day for patient care

The recently implemented triage process performed exceptionally well today. From initial inquiry to consultation and subsequent medication prescription at the pharmacy, the entire procedure took around four hours. Well done and kudos to the team.

Friendly reception staff made my day

The front desk personnel were incredibly supportive and accommodating.

Terrible service left me unvaccinated and worried sick

I submitted a request for my travel immunization, but the clinic was unresponsive even after I followed up multiple times. As a result, I had to go on my international trip without receiving the necessary vaccination. The experience left me frustrated and thoroughly unsatisfied.

Terrible owner ruins otherwise great medical practice

I had been a patient at this practice and consistently experienced excellent service from all staff members, with the sole exception of the owner, who was consistently discourteous and brusque towards me. Despite my always maintaining a respectful demeanor, he deliberately distorted a situation to create unnecessary tension. The remaining staff, however, were absolutely outstanding.

Exceptional medical care at its finest

Highly skilled and competent medical professionals who provide excellent care and treatment.

Compassionate care that truly makes a difference

Exceptional personnel, outstanding physicians. They've consistently provided support whenever assistance was required.

Compassionate care for alzheimer's patients from top doctors

Dr. Siddique and Dr. Perera are truly exceptional physicians. They've been incredibly compassionate and supportive while helping my parents navigate Alzheimer's. Scheduling can be a bit challenging, but the reception staff is helpful in finding suitable appointment times. The nursing team is also warm and welcoming. I can confidently say these are the most outstanding doctors I've ever encountered.

Exceptional care and compassionate medical professionals

This exceptional medical practice outshines other healthcare providers with its attentive personnel who truly care for patients and their loved ones. While scheduling an early morning appointment might be tricky, I challenge anyone to find a more accommodating clinic! Their commitment to quality care is commendable, and I sincerely hope they maintain their excellent standards.

Terrible customer support when you need help most

Absolutely terrible customer support Nobody responds Urgent situation with my partner, and I can't even get a single person on the line

Worst medical service ever absolute waste of time

I attempted to contact the office at 8am, but encountered constant busy signals. Despite making over 80 calls across 20 minutes, I eventually connected, only to learn I was 17th in the queue. Following an additional 30-minute wait, I finally reached reception, who informed me they were overwhelmed and suggested I call 111 instead. The entire situation is completely ridiculous - these doctors are earning massive salaries of £90,000 annually yet seem incapable of managing basic communication and patient access.

Frustrating online booking system fails patients repeatedly

I'm continually frustrated by the impossibility of booking online appointments. Despite calling precisely at 8am, I'm left on hold for over half an hour, only to discover all available slots have been snatched up. The service is absolutely abysmal - the government has explicitly instructed medical practices to resolve these booking issues, yet this surgery seems completely indifferent. Honestly, even awarding this a single star feels overly generous.

Terrible healthcare experience with zero pregnancy support

I've been a patient with this clinic for four years, consistently attempting to schedule consultations about my pregnancy, but they've only conducted blood tests with zero follow-up communication. Recently, I booked an appointment for a specific health concern, and after waiting two weeks, I was directed to a novice physician who was literally on his first day of work. Their lack of professional care and support has left me thoroughly frustrated and dissatisfied with their service.