Barton Hills Medical Group

Exceptional healthcare with compassionate and professional staff

Outstanding primary healthcare facility that truly stands out.

Terrible service from unhelpful and inefficient staff

The front desk staff displays an incredibly unhelpful attitude, consistently refusing assistance and making scheduling nearly impossible, even after enduring a lengthy wait. I'm genuinely perplexed about how many morning slots they actually manage to allocate.

Loyal patient shares decades of medical care experience

I've been a patient at this medical practice for four decades, even back when Dr. Wakefield ran it on Dunstable Road, and it has consistently been exceptional. While there were some appointment challenges during the pandemic, after two recent visits, I recognize that the medical team is working incredibly hard to provide the best care possible under challenging conditions. Some of the negative reviews online seem unwarranted and unfair.

Frustrating healthcare communication and prescription denial

I've been dismissed and silenced when attempting to understand the rationale behind my medication being discontinued, with staff suggesting my inquiries are somehow improper. It strikes me as deeply unprofessional that my prescription has been abruptly terminated without any meaningful dialogue or explanation.

Worst doctor ever terrible bedside manner

Dr. Siddique consistently demonstrates a dismissive attitude, lacks professionalism, and completely ignores my medical input and worries.

Terrible customer service destroys elderly care experience

Absolutely dreadful service. My elderly parents, both in their eighties, have repeatedly called and attempted to schedule an appointment, but to no avail. The level of customer care is completely unacceptable.

Terrible experience with heartless medical professionals

Incompetent employees who lack empathy, resulting in the absolute most terrible surgical experience imaginable.

Great medical care from amazing staff

Highly competent medical staff who provide top-notch care with a warm and welcoming approach.

Frustrating healthcare experience with unhelpful staff

I've been a patient at this medical practice for seven years and while the physicians consistently perform their duties professionally, the overall system is deeply flawed. It's virtually impossible to secure an appointment when necessary, and despite waiting on hold since early morning, no progress is ever made. Moreover, several of the front desk staff exhibit an unacceptably discourteous attitude.

Terrible medical care for my father-in-law

Terrible (according to my wife's dad's firsthand account).

Fantastic healthcare with some scheduling challenges

I recently started going to this medical practice and am thoroughly satisfied with their overall service. While scheduling an initial appointment can be quite challenging, it's relatively straightforward to secure a consultation with a nurse for minor health concerns. I can confidently say you'll receive top-notch professional guidance. I personally attended an appointment and was seen by Dr. Perera, who is an exceptional and highly skilled professional. As a result of my positive experience, I'm awarding them a perfect 5-star rating.

Challenging access but excellent care from staff

Joining this medical practice was challenging at first due to scheduling difficulties, but the staff's quality more than makes up for it. Both my wife and I consulted with Dr. Perera, who impressed us with his exceptional professionalism. We're truly satisfied with our decision to become patients here, thanks to the outstanding care and courteous approach of the medical team.

Terrible product that completely disappointed me

Absolutely the most disappointing product I've encountered.

Exceptional service that never disappoints me

Every time I visit, I'm met with top-notch, highly skilled service.

Compassionate care that truly makes a difference

Throughout my time as a patient at this medical center, I have consistently received outstanding care from my physician and administrative team. They have repeatedly demonstrated exceptional dedication, going to great lengths to support me. This practice stands out as the most comprehensive healthcare provider I've ever encountered, addressing both my medical needs and overall well-being. My health concerns have always been promptly addressed, and I've felt genuinely heard and cared for, which was not my experience with previous practices. Admittedly, scheduling an appointment can be challenging, but this is a widespread issue stemming from broader healthcare funding constraints and systemic pressures facing general medical practices. Despite this minor inconvenience, the quality of care remains exceptional. My sincere appreciation goes out to the entire team!

Worst medical practice with unhelpful inflexible staff

This GP practice seems uniquely dedicated to serving only the unemployed, elderly, and stay-at-home parents, with absolutely no consideration for working professionals. Their receptionist has become increasingly unhelpful, categorically refusing to handle prescription requests via phone, which is especially frustrating given their already restrictive and impractical operating hours that completely disregard typical work schedules. They urgently need to modernize their approach and prioritize patient convenience over staff comfort. Anyone seeking more accessible healthcare should definitely consider registering with the alternative Barton Hills practice, which at least offers Saturday availability.

Overwhelmed staff struggling with broken healthcare system

I consistently observe that the front desk personnel make every effort to secure an appointment. They shouldn't be blamed when available slots are fully booked. The issue lies with the current system that forces patients to line up externally at the medical center. Elderly individuals and those who are seriously unwell cannot stand in a physical queue, so their only alternative is to call. However, due to the high volume of people waiting and occupying both appointment slots and the reception staff's time, many are unable to successfully connect.

Worst medical practice experience ever

I began attempting to contact the medical practice at 8 AM and, after an exhausting 87 call attempts, I finally got through. I then endured 7 minutes stuck at position 2 in the queue and another 14 minutes at position 1, only to be informed that no appointments were available. Considering the phone lines were apparently non-functional for more than 30 minutes, I find their explanation completely unconvincing. The entire experience has left me thoroughly frustrated and furious.

Terrible booking system wastes my precious time

Scheduling an appointment here is an incredibly frustrating experience. I spent well over half an hour attempting to connect, and when I finally reached the front of the line, the call abruptly disconnected. This is a recurring issue for me. Absolutely unacceptable!!