Barton House Group Practice

Loyal customer with consistent service satisfaction

Barton house meets my expectations. I've been a loyal customer for quite some time.

Disappointing decline in medical service quality

Staff's performance has declined, and the previous level of attentive support is no longer maintained.

Solid product meets basic expectations well

Satisfactory

Disappointing healthcare with inconsistent patient support

I've been associated with this medical practice for around 3-4 years, yet I've only managed to consult a general practitioner once, despite experiencing substantial health concerns that ultimately necessitated specialist intervention and referral beyond Barton House. It's evident that the level of care is heavily influenced by the duration of your membership. If you're not a long-standing patient, you'll likely find their responsiveness lacking. My advice would be to seek alternative healthcare providers if you don't fit their preferred patient profile, as they seem to prioritize those with established tenure.

Compassionate nurse who truly listens and helps

I want to highlight the exceptional care provided by Nurse Pauline Terrelonge. When faced with a challenging choice, she was incredibly supportive. Her communication style is remarkably lucid, she takes her time to ensure understanding, and offers valuable insights. My interactions with her have been truly delightful.

Exceptional healthcare service with compassionate medical support

The GP Service here is commendable. They engaged with me directly and maintained a professional demeanor. They clearly advised me to dial 999 if experiencing any significant sudden health alterations. Through their composed and supportive guidance, I've now established a second trusting connection with a substantial medical facility, and in my assessment, they've consistently enhanced their service quality. They maintained a balanced and transparent communication strategy regarding my healthcare. This was particularly evident during a challenging period which I perceived as being influenced by an excessively politicized response to the covid 19 situation.

Terrible service from a once-great medical practice

ZERO RATING. After the original doctors departed, the practice's quality has drastically deteriorated. They seem disinterested unless your medical issue is blindingly obvious or immediately apparent. No return calls are made. It appears patients with complex or non-standard health concerns are completely ignored. I'm still waiting for a response after two weeks of silence. The staff's attitude suggests they're actively trying to drive patients away. Despite being a loyal patient for over three decades, I've been completely disregarded. They seem more interested in congratulating themselves than providing proper medical care. I'm only submitting this review because the system required a minimum rating.

Frustrating healthcare experience with poor communication

Getting in touch with this doctor's office is incredibly challenging. Their online application system is confusing and restrictive, making it hard to accurately describe your medical concerns. If you don't precisely input symptoms or provide too much detail, they simply won't return your call, even for serious issues like surgery. Instead of proper follow-up, they just send a text message and redirect you to the hospital. When you finally manage to see a physician, they dismiss requested blood tests, claiming they're unnecessary after a certain age. To make matters worse, a nurse caused an ear infection for my mother, who then had to wait a week for another appointment. My father's urine sample also mysteriously disappeared. Overall, it's extremely frustrating to get any meaningful medical attention or communication from this practice.

Frustrating registration ruins promising pelvic floor webinar

I attempted to join the webinar about pelvic floor health, but the registration process was a complete roadblock. Compared to numerous online seminars I've attended before, this sign-up experience was uniquely frustrating and needlessly complex. While I appreciate the effort to provide this educational opportunity, the registration mechanism seems intentionally difficult. Why can't they simplify the process?

Exceptional service that exceeded my highest expectations

I am absolutely delighted with the exceptional service I've experienced.

Friendly staff with a few customer service hiccups

The majority of the reception staff are incredibly accommodating and pleasant, with the exception of two individuals who deviate from this standard. Attempting to schedule appointments through their online system is a convoluted and exasperating process.

Decent service with prescription frustration

Mostly satisfactory, but the repeat prescription process is disorganized and frustrating.

Brilliant healthcare with compassionate nhs professionals

Despite the frequent criticism directed at the NHS, my encounters at BHP have been consistently excellent. While I'm not a frequent patient, I've consulted with several doctors who have all impressed me with their professionalism and apparent commitment to thorough care, even amidst their clearly busy workdays. Scheduling appointments has never been a challenge, with same-day consultations typically available. Moreover, the reception team has consistently demonstrated politeness and a helpful attitude. I want to express my gratitude for maintaining such a high-quality medical practice and encourage them to continue their outstanding service.

Quick and professional medical consultation service

Swift response following my Klinic submission. The physician conducted a thorough assessment and outlined a clear treatment plan. Highly satisfied with the clinic's professional approach.

Inconsistent care left me feeling frustrated and unheard

I had a positive phone consultation with one doctor who provided helpful guidance for both my primary concern and an additional health matter. However, when I presented "red flag" symptoms to a different physician, their approach was dismissive. While they made an urgent referral, they failed to elaborate on potential cancer risks. Subsequently, using the practice's new online consultation platform, I found the experience cold and robotic, reminiscent of an impersonal chatbot. Although I received a prescription, I felt strongly that no healthcare professional truly understood my underlying medical condition. This impersonal method seems likely to encourage self-diagnosis, where patients can potentially obtain medication simply by describing symptoms accurately, without meaningful professional assessment or genuine human interaction.

Confusing visit with unanswered medical questions

The overall encounter was acceptable. During my most recent appointment, there was some confusion as the physician seemed unaware of the purpose of my visit, despite it being previously arranged. I underwent a cholesterol screening, but after a month, I still haven't received any information about the test results.

Trusted healthcare partners for two decades strong

Throughout two decades, this medical practice has consistently demonstrated professionalism, effectiveness, and warmth. They have attentively managed both my and my partner's healthcare needs, and I hold their dedicated service in the highest regard.

Great service with attentive staff

Everything went smoothly, and I felt well taken care of throughout my experience.

Compassionate care with top-notch medical professionals

Incredibly welcoming medical office. The physicians consistently demonstrate a high level of professionalism.

Compassionate care that truly makes a difference

Straightforward, concise, and compassionate—exactly what you'd hope for. Consistently professional, whether meeting face-to-face or communicating remotely.