Barton House Group Practice

Terrible service from most staff at barton house

At Barton House Group Practice, there are just two doctors and a therapist who genuinely demonstrate professionalism and compassion towards patients. However, the remaining staff are incredibly discourteous and ineffective. Your level of illness or distress means absolutely nothing to them; they exhibit a complete lack of empathy or concern.

Helpful service with frustrating booking website

This is a superb resource. I'm deducting one star due to the cumbersome nature of their online Appointments Booking interface. Despite considering myself quite tech-proficient, I find the scheduling system frustratingly unintuitive and challenging to work through.

Inconsistent care mars otherwise good medical experience

The majority of healthcare professionals at this facility are compassionate, but certain temporary staff members, including a specific physician, demonstrate a clear need for improved communication skills and patient interaction training. I've personally experienced three separate occasions where I was addressed disrespectfully, received inaccurate test result explanations, and was treated without appropriate professional consideration. Notably, these incidents involved different staff members each time.

Caring gp service with quick and helpful responses

The Barton Practice consistently provides quick and attentive responses whenever I have questions regarding my health concerns. I'm satisfied with my general practitioner at this clinic, especially considering I've heard negative feedback about other medical facilities. Personally, I find their service to be reassuring and reliable.

Frustrating scheduling nightmare with terrible customer service

Scheduling consultations, whether through digital platforms or traditional methods, proves to be an incredibly challenging, draining, and anxiety-inducing process that ultimately contributes to deteriorating personal well-being.

Disappointing experience at understaffed medical facility

A surgical procedure that appears underprepared and lacking adequate financial resources

Compassionate care with expert medical guidance

The medical staff consistently demonstrate warmth and expertise. What truly stands out is their willingness to address any inquiries that fall outside the immediate clinician's scope by readily connecting patients with appropriate specialist colleagues.

Exceptional care from a fantastic medical practice

Throughout my interactions at Barton House, from initial reception to consultations with various healthcare professionals, the quality of service has consistently been top-notch. I've received comprehensive guidance and necessary medical care, with seamless referrals to Homerton Hospital, where treatment has been equally swift and exceptional. The online prescription renewal system works smoothly and integrates perfectly with my local pharmacy. As a patient over 60 with previous health concerns, I'm regularly invited for blood tests, which I find both considerate and comforting. I consider Barton House Practice to be an exceptional healthcare facility, staffed by consummate professionals across all departments. I am genuinely grateful for the outstanding support I've experienced during my many years as a patient at this practice.

Exceptional product that exceeded my expectations

Truly exceptional

Terrible service that fails patients completely

The healthcare facility is completely inadequate. The medical practice has become disconnected from the real needs and struggles of the people it should be supporting. I personally observed seriously ill individuals being turned away due to their inability to navigate the complex, confusing telephone communication system. Genuine medical care and patient assistance have been replaced by endless vaccination text message reminders. I wish there was a rating lower than the minimum available, as this service truly merits the most severe criticism possible.

Excellent medical care that exceeded my expectations

Swift, professional, and courteous service during my visit.