Beacon Medical Centre

Doctor took time to explain my results

I had a helpful conversation with the clinician who went through my imaging results with me and recommended a course of antibiotics to treat my condition, along with a follow-up scan after completing the medication. This discussion was reassuring and helped me feel more confident about my treatment plan.

Helpful service and friendly reception

I have consistently received excellent and supportive care, and I am very grateful for it 😊

Helpful staff who remember your name and concerns

I have been attending this practice since childhood and have consistently found the staff to be very supportive and responsive to my questions and concerns. One team member in particular stands out for their exceptional dedication, going the extra mile for patients and making a genuine effort to remember personal details about individuals and their families. Overall, I am very satisfied with the quality of care provided at this surgery. The main area for improvement would be the current appointment booking system, which may present challenges for patients without internet access, particularly older individuals.

Felt unheard and poorly treated throughout

The level of patient care provided fell significantly short of expectations.

Couldn't get through on the phone line

I found the service to be extremely disappointing and feel it warrants escalation to the relevant regulatory authorities. I would encourage others to consider reporting their experiences through official channels, as I believe this practice may not address concerns raised through standard feedback mechanisms alone, and independent oversight may be necessary to address the quality of care provided.

Receptionists made mental health crisis worse

If you are struggling with your mental wellbeing, you may want to consider alternative options. The reception staff interactions can feel dismissive and may leave you feeling like you are imposing by making contact. These experiences can be quite distressing when you are already dealing with difficult emotions. You might find it worthwhile to explore other healthcare services that could better support your needs during challenging times.

Felt listened to and given a clear plan forward

I attended an appointment with an ear, nose and throat specialist today and felt genuinely heard throughout the consultation. A clear pathway forward was established. The clinician demonstrated a warm, pleasant and courteous demeanor, and was gentle during the examination. The healthcare assistant who assisted during the appointment was equally friendly and provided reassuring support. I was seen promptly at my scheduled time, and the reception staff member who processed my check-in was also welcoming and professional. I appreciated the care shown by the entire team.

Helpful reception staff made all the difference

Excellent practice with outstanding service and skilled clinicians. The reception team are particularly pleasant and knowledgeable, providing wonderful support. I was surprised to read some of the negative feedback from other patients, as my own visits have consistently been very positive.

Reception made booking feel like a burden

Attempting to schedule an appointment at this practice proved to be more challenging than expected, as the front desk team appeared indifferent to patient needs. Instead of demonstrating attentiveness and offering assistance, interactions left me feeling like an inconvenience for seeking care. Patients should not need to struggle in order to access medical consultation. This was a disappointing experience overall.

Practice left elderly patient without proper support

The NHS service provided was unhelpful overall. My elderly relative felt unsupported when seeking assistance with hearing aid supplies, and was given contact information that proved to be inaccurate or unhelpful. The administrative staff did not appear equipped to handle the enquiry appropriately.

Felt genuinely listened to and respected throughout

The clinician I see is an excellent healthcare professional, and I cannot thank them enough for the care and attention they have provided during both in-person visits and telephone consultations. They arranged appropriate investigations that helped identify the underlying cause of my health concerns. In my view, they go above and beyond as a doctor, ensuring their patients are treated with respect and dignity while taking time to explain any worries you may have. They are a valuable asset to the practice.

Reception staff were dismissive and unhelpful

The clinical team provided good care, however the reception staff were quite unwelcoming and unhelpful during my visit. I found the interaction at the front desk to be particularly unpleasant.

Felt unheard and dismissed by the practice

Extremely disappointing experience at this practice. The service felt dismissive of my concerns and I did not feel supported or assisted with my healthcare needs.

Phone system repeatedly failed to connect calls

Not a criticism of the reception team but rather feedback on my experience today. I was prompted to arrange a blood test and decided to call the practice. The automated phone system appeared to malfunction, with the same message about staff conduct repeating continuously. After approximately three minutes of this, I disconnected and tried again twenty minutes later, only to encounter the identical issue multiple times. Wondering if the problem was with my phone, I called another organisation regarding an unrelated matter and the line functioned without difficulty, so I attempted to reach the practice once more. On this occasion, I entered the queue at position two and waited roughly a minute to advance to position one, but then found myself moved back to position two. I then selected the option to receive a callback and received a call ten minutes later, which I answered immediately, but it was registered as a missed call notification. I called back approximately an hour and a half ago and was placed in the queue at position four, where I remained for an extended period. I have now requested a callback and am still awaiting contact.

Consultant dismissed my concerns without answers

Had an unsatisfactory experience with the ENT specialist, who came across as dismissive and unhelpful. The more I tried to seek clarification and understanding about my concerns, the more frustrated the interaction became. I left the appointment without the answers or support I had hoped to receive.

Reception staff made the difference here

This practice has been unhelpful in my experience. There are only a couple of staff members I found approachable and supportive, whereas the doctors and many other team members did not meet my expectations. I'm uncertain how the practice continues to operate as it does. On the day I visited, there appeared to be minimal medical staff available, which seemed inadequate for a medical centre. The overall organisation and service could certainly be improved.

Rushed appointment with no clear answers given

I had a very negative experience at this practice. The doctor was unhelpful when I sought advice about a potential procedure and did not provide clear guidance. They spoke rapidly and became visibly irritated when I asked them to repeat information. Overall, I found the appointment frustrating and would not recommend this practice to others.

Reception staff weren't helpful or welcoming

I would not suggest this practice to others due to concerns about the overall quality of care and service received, including issues with both clinical and administrative aspects.

Reception staff were dismissive and unhelpful

Quite dissatisfied with my visit. I had a scheduled appointment in the morning but received no prior communication. The reception staff were discourteous, and I feel this kind of service contributes to the difficulties patients experience with lengthy appointment delays.

Long waits and staff weren't helpful

I had a very negative experience at this practice. I encountered multiple problems during my visits and found the staff unhelpful. I felt the clinical team lacked the necessary expertise and competence. I would not recommend this practice to others. In my view, the service quality is extremely poor and the practice requires significant improvement.