Beacon Medical Centre

Polite staff who really try to help

Excellent practice. The team consistently demonstrates politeness and makes genuine efforts to meet patient needs. I have nothing but positive things to say about everyone working here.

Convenient location with pharmacy on site

The medical practice and pharmacy services being conveniently located together in one place made for a positive experience.

Staff were polite and genuinely professional

I don't understand the negative feedback. I've consistently found the team members and clinicians to be courteous and professional. This has been a much better experience compared to my previous healthcare provider.

Prescription delays need sorting out

Submitted a prescription request approximately ten days ago, but it has only been processed over the last couple of days. The practice could benefit from improving their organisational efficiency.

Phone queues frustrating but service improves once through

Getting through by telephone takes quite a considerable amount of time, though the service functions effectively once that initial hurdle is navigated. This approach would not be suitable for urgent situations requiring immediate assistance.

Reception staff were polite and accommodating

The medical team and front desk staff consistently demonstrate exceptional courtesy and helpfulness. Highly recommend the service provided here! 😊♥️

Quick appointment after morning phone call

There seem to be quite a few negative reviews online, but I had an excellent experience with the service today. I called early in the morning and was able to see a healthcare professional by mid-morning. The clinician I saw was very courteous and conducted a comprehensive assessment.

Out of touch with patient needs

I would give a lower rating if possible. The practice seems disconnected from what their patients actually need.

Struggling to book appointments by phone

It is extremely difficult to secure an appointment at this practice. Despite being instructed to call at 8am, the phone lines are typically unavailable until well after 9am on most occasions. Even when contacted by a clinician for a callback, there is often reluctance to proceed with an appointment, which leaves patients feeling their concerns are not being taken seriously. Due to these ongoing frustrations, I have decided to seek care elsewhere for myself and my family.

Reception staff rudeness overshadows clinical care

It is unfortunate that the clinical staff at this practice appear to be hindered by unprofessional conduct from administrative personnel. The reception team's presentation and demeanor fell short of expectations, with most interactions feeling unwelcoming. While one regular receptionist provided courteous service, the overall atmosphere and attitude from management and several team members was notably discourteous. The standard of customer service experienced during visits was disappointing, and this may influence the quality of care patients receive. Those seeking healthcare elsewhere may find a more positive experience at alternative practices.

Long waits and hard to see same doctor

The wait time to reach reception is often lengthy, extending beyond twenty minutes. There is limited continuity of care as it is uncommon to see the same clinician on repeat visits. Specialist nursing appointments are difficult to secure due to extended waiting lists. The practice was previously regarded highly in the area but now feels impersonal and lacking in attentiveness to patient needs.

Phone lines need improvement, care is good

Excellent clinical guidance and assistance provided, though improved telephone accessibility would be appreciated.

Can't get through on the phone line

The appointment booking system is inconvenient for those in employment. The telephone lines only open at 10am, which creates difficulties for accessibility. Additionally, concerns about being heard during consultations have led to consideration of registering elsewhere.

Long phone queues make booking appointments difficult

I spent twenty minutes attempting to reach the practice by phone starting from 8:30am, beginning at number six in the queue, only to be informed that no appointments were available for that day. I had attempted to arrange a pre-booked appointment several months earlier, given that I work seven days a week, but was told that appointments can only be booked on the morning of the appointment itself, as advance booking is not offered. I questioned why this service option is not available. I was advised to call back the following morning. This creates a difficult situation regarding my work commitments, as I would need to potentially spend up to twenty minutes on the phone during working hours. There is also uncertainty as to whether an appointment will be secured at all, making the process feel unpredictable. When I expressed my concerns, I was directed to out of hours services or hospital attendance. This seems contradictory given the messaging about avoiding hospital visits. As a result of this experience, I took time off work today but was unable to obtain an appointment. I find the current system to be ineffective and frustrating.

Impossible to book an appointment by phone

Unable to reach the practice at any time to book an appointment, as the phone line is consistently busy. Due to this ongoing issue, I am switching to a different practice as this situation is not acceptable.

Quick appointment and blood test same day

Excellent service this morning. We were able to get an appointment and have a blood test completed straightaway. Posted on behalf of my spouse.

Busy practice handling modern challenges well

A sizeable and active practice dealing with the typical challenges faced by contemporary general practice. The clinical team has undergone significant turnover in recent times. From a patient perspective, there are no concerns to raise.

Reception staff were dismissive and unhelpful

Impolite, not very helpful and lacking in professionalism!