Beacon View Medical Centre

Kept getting hung up on when calling

Contacted the medical centre on behalf of my elderly relative who was unwell, and on two separate occasions the calls were disconnected.

Struggling to get through on the phone

The telephone line is consistently busy from early morning through to midday. Available appointment slots appear to be fully booked. The team members are reasonably accommodating once you manage to reach someone.

Couldn't get through on the phone

The practice was difficult to reach by telephone.

Supportive care during our most difficult time

I cannot praise the medical team enough for helping me and my family through the hardest time of our lives. The healthcare professional has been fantastic with all their support during this time.

Reception staff were consistently rude and unhelpful

I had a very negative experience with this practice and would rate it as poorly as possible. Some of the reception staff came across as unfriendly and unhelpful. Getting an appointment proved quite difficult, and when I managed to secure one, I found the clinical staff were not as supportive as I would have hoped. I have since moved to another practice which has provided a much better standard of care, and I regret not making this change earlier. I would not suggest this surgery to others.

Frustrating early morning phone queue system

I would appreciate the ability to book appointments without having to call at an early hour in the morning just to arrange a telephone consultation with a clinician.

Changing practices due to poor experience

I have decided to switch to a different medical practice as I am not satisfied with my current one.

Avoid this practice, go elsewhere instead

Would not recommend this practice to anyone requiring medical care. Unfortunately, I am unable to share the specific reasons for my view, so I would simply suggest exploring alternative options elsewhere.

Couldn't book appointment during holiday cover

Attempted to schedule a consultation at the practice. Was informed that due to staff annual leave, only a temporary locum was available and no appointments could be booked in advance. Was advised to call each morning at opening time to check for availability.

Impossible to book appointments here

It is difficult to secure an appointment at this practice, and I have found the quality of care to be disappointing compared to other surgeries nearby.

Difficult appointment system but caring practice

This practice provides good care. The main limitation is that the appointment booking system requires calling at 8.30am each day to secure an appointment.

Felt dismissed and treated poorly

The experience at this practice fell short of expectations due to unprofessional and discourteous conduct.

Limited parking made the visit inconvenient

The car parking provision at this location is quite restricted.

Practice declined after takeover, poor privacy practices

This practice was previously of high quality but has experienced a decline following recent changes in management. The clinical and support staff, with the exception of one individual, demonstrate excellent standards of care, professionalism, and compassion. However, there are concerns regarding privacy practices, including the monitoring of social media activity and the recording of confidential consultations without explicit patient consent. These issues suggest a lack of transparency in how patient information is handled. Based on these experiences, alternative healthcare providers may be worth considering.

Appointment system changes left me stranded

I attended the practice to arrange an appointment. Despite there being minimal other patients present, I was informed that no appointments were available until several days later. I was not made aware in advance that the appointment booking system had been changed. I was concerned about being asked to travel a significant distance while managing a mobility issue and a respiratory infection. When I raised my concerns, I subsequently received correspondence regarding my conduct during the interaction. I felt that expressing frustration about the situation was not well received by the staff. During a follow-up visit, I became upset and made a scene at the reception desk, which I now regret. I understand that another patient also had a negative experience at this practice and felt their comments were misunderstood, leading them to seek care elsewhere. Overall, I found the practice unhelpful and felt that the standard of care did not meet my expectations. I believe the hospital that provided my treatment nearby offered a notably better service. I would recommend considering alternative options for your healthcare needs.

Clean surgery with knowledgeable medical staff

An excellent medical practice. The facilities are well-maintained and the clinical staff are highly competent.

Switched surgeries after dismissive appointment

The clinician at my previous practice was dismissive and did not adequately address my child's symptoms. I have since decided to register with a different surgery.