Beech Tree Surgery

Online booking made appointments straightforward

I have been attending this practice for more than six years and have visited on multiple occasions for different healthcare needs. The team has consistently demonstrated helpfulness and courtesy, managing appointments in an efficient manner. The online appointment system functions well and is straightforward to navigate, and I remain satisfied with the overall standard of care provided.

Reception and staff treated me with genuine kindness

I had a consultation this afternoon and found the clinician to be exceptionally kind, caring and reassuring. I could not ask for better care than what I am receiving from this practice. From the reception staff through to the medical professionals I have interacted with, the compassion and kindness shown throughout have been greatly valued and appreciated.

Better communication through face-to-face appointments

The ability to communicate directly with the medical staff proved significantly more effective than telephone consultations, making it considerably easier to articulate concerns without experiencing anxiety.

Swift appointment booking and helpful support

Prompt and helpful assistance that led to a satisfactory outcome

Reception discouraged in-person appointment requests

My recent visit left me feeling disappointed, as it seemed the practice was reluctant to arrange a doctor's appointment for me. I attended in person because the online system didn't adequately address my health concerns. The receptionist insisted I complete the process through the app despite my presence at the desk, and expressed concern about discussing personal information in front of other patients. I proceeded as instructed. Once submitted, I was informed that a healthcare professional could handle the procedure and that a doctor's consultation wasn't necessary. However, I felt it was important to discuss my symptoms with a doctor beforehand to ensure the procedure was the right decision for me. After considerable effort, I eventually secured appointments for both consultations on the same day, though this was scheduled two weeks ahead and conducted over the telephone. The entire process felt unnecessarily difficult and frustrating.

Felt genuinely listened to throughout the visit

The healthcare professional I saw was exceptionally kind and demonstrated genuine understanding. I felt heard and valued throughout my visit. From my initial contact with the welcoming reception staff to arrange my appointment, through to my consultation, every step of the experience was smooth and considerate.

Practice listens well to concerns about children

The practice has consistently provided excellent care for my young children during their illnesses. The clinician I see is wonderful and demonstrates great attentiveness to their needs.

Reception staff helped ease my worries

I had negative experiences with previous healthcare providers in another location, which made me apprehensive about seeking medical care again. I was dealing with some personal health concerns but decided to arrange an appointment. Since then, I have seen multiple healthcare professionals at this practice, and they have all been genuinely kind and supportive, doing their best to assist me. The administrative staff have also been welcoming and reassuring. I am very satisfied with the care and service I am receiving at this practice.

Gentle and unhurried appointment with my daughter

It was a wonderful and calm experience during the six-week check-up. The healthcare professional demonstrated a warm and approachable manner, and was very gentle and caring with my young child.

Prompt responses from friendly reception staff

Quick replies and welcoming, courteous front desk team

Online form makes contacting the surgery easier

The online form system offers a convenient method for submitting inquiries about new or existing health concerns. Submissions are promptly assessed and suitable follow-up arrangements are established. This approach eliminates the need for rushed early morning telephone calls to reception staff and represents a valuable improvement in how patients can engage with the practice. I am very satisfied with the overall service experience. Thank you :)

Felt properly listened to at my appointment

I had an excellent experience at this surgery. The clinician was genuinely attentive and worked collaboratively to address my health concerns rather than dismissing them. They demonstrated a caring approach and genuine commitment to patient care. I would appreciate if all healthcare providers demonstrated such dedication and professionalism.

Quick response to my request

Received a prompt reply to my inquiry.

Helpful practice that listens to patients

I have been a patient at this practice for a considerable period of time and have consistently received assistance whenever needed. I have no concerns to raise about my experience.

Online requests often go unread or ignored

This surgery has significant issues. Obtaining an appointment is extremely difficult. You are repeatedly directed to submit requests through their online system and while responses come quickly, it often appears the requests have not been properly reviewed. The practice seems reluctant to offer face-to-face consultations, readily issuing antibiotic prescriptions based on brief record checks without investigations, and telephone interactions with staff tend to be dismissive, leaving you feeling like a burden. I recently submitted an online request regarding medications that specialists at a private hospital had recommended for me. I felt compelled to seek private care as this practice did not appear to take my concerns seriously or arrange necessary investigations. I was offered only a brief appointment with a nurse practitioner rather than a doctor, with a waiting period of over a month, despite the fact that a consultant had already requested these medications. Additionally, I was informed the prescription would take two weeks to process. Unwilling to wait such a lengthy period for a straightforward discussion, I telephoned the practice to explain my circumstances. I was told a response would be provided online. When it arrived, the tone was perceived as curt and unhelpful, suggesting I simply book an appointment through their system and mentioning that a letter regarding blood tests had been left at reception. This practice ranks among the most unwelcoming and insensitive I have experienced, consistently making patients feel like they are an inconvenience. I am actively considering registering with an alternative practice that may provide more considerate and responsive care.

Efficient care once appointment finally came through

The healthcare professional who saw me provided efficient and effective treatment once I was able to access an appointment.

Quick response resolved my issue efficiently

Excellent service with a prompt response. Following some clarifying questions to understand my situation better, my concern was successfully addressed. Overall, a very satisfactory experience.

Hard to book appointments despite short waits

The practice appears to have a relatively quiet waiting area, however booking an appointment can prove to be quite challenging.

Felt listened to and well treated

Had a positive interaction with helpful guidance and suitable investigations provided, much appreciated.

Fresh start with easy online appointment booking

I recently attended this practice for the first time after relocating to the local area. My previous healthcare provider was a source of considerable frustration, which was among the factors that prompted my move. This practice stands in stark contrast to my former experience. The staff interact with patients in a respectful and caring manner. The online booking system, integrated with the NHS App, is particularly impressive, offering numerous appointment slots at various times throughout the day. This accessibility alone is invaluable. The team members I engaged with were approachable and patiently addressed my concerns with professionalism. The practice itself is well-maintained, with ample parking facilities and clean, orderly surroundings. While I hope to have minimal need for frequent visits, I found this experience to be a welcome change from what I previously encountered. Facilities: 10/10 Staff: 10/10 Online Appointment Service: 10/10 Parking: 10/10