Patient Experience Summary

Patient feedback reflects a sharply divided experience at this practice. Many patients report positive interactions with compassionate clinical care, attentive listening, and professional expertise, particularly from medical staff. Reception experience receives mixed commentary, with some patients praising courtesy and efficiency whilst others describe dismissive, discourteous, or unhelpful interactions. Appointment access emerges as a significant concern, with recurring complaints about booking difficulties, limited availability, inconsistent information from staff, and reliance on digital systems that patients find frustrating or non-functional.

Communication inconsistency appears across multiple reviews, with patients reporting unclear guidance about appointment types, service charges, and booking procedures. Administrative efficiency is questioned in several accounts, including delayed document processing and registration issues. Some patients note that waiting times and responsiveness to phone calls present ongoing challenges, though others report same-day appointment availability.

The practice demonstrates continuity of care and reassurance for established patients, with several long-term patients expressing confidence in the service. However, the volume of feedback regarding access barriers, reception staff courtesy, and administrative responsiveness suggests these areas require attention to improve the overall patient experience.

Appointment

42.15 %
Poor

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

56.89 %
Average

Respect

52.43 %
Average

Seen on time

45.67 %
Poor

Filter

KK

Kieran K. Google one year ago

Rating

Excellent!

Exceptional care from doctor nathan at beechwood

Beechwood medical center is absolutely top-notch, and Dr. Nathan, who has been my physician for an extended period, is truly exceptional. I give both the facility and the doctor a perfect rating - Vaughan Evans

More Info
EA

Enoch A. Google one year ago

Rating

Excellent!

Compassionate care at its absolute finest

To the Staff at Beechwood Medical Centre I want to convey my sincere gratitude for the exceptional care you consistently provide to me, my loved ones, and the wider community. I am truly thankful for your attentive listening and would like to acknowledge everyone, from the welcoming receptionist to my nurse during today's appointment, Dr. Nathan, and all other team members. Your constant availability and dedication do not go unappreciated. I wholeheartedly recommend Beechwood Medical Centre to anyone seeking outstanding medical services.

More Info
LT

Lady T. Google one year ago

Rating

Excellent!

Compassionate care at its finest medical centre

During my recent appointment at Beechwood Medical Centre, I was truly impressed by Dr. Nathan's compassionate approach. He listened carefully to my concerns and provided clear, comforting insights about my treatment options. The entire medical team displayed a high level of professional expertise and genuine patient care. The reception staff were notably helpful and streamlined, facilitating a quick and pleasant check-in experience. Moreover, the waiting area was well-maintained and welcoming, which helped alleviate any pre-appointment anxiety. I wholeheartedly endorse this medical centre to anyone seeking quality healthcare.

More Info
RG

Rebecca G. Google one year ago

Rating

Excellent!

Outstanding care at beechwood medical centre

I recently became a patient at Beechwood Medical Centre and was truly amazed by the outstanding level of care and support. Right from the start, the staff greeted me with warmth, professionalism, and genuine attentiveness. Dr. Nathan was remarkably comprehensive and empathetic during my appointment. He carefully listened to my health concerns and articulated the potential treatment approaches with clarity and reassurance. It's evident that the medical professionals here possess deep expertise and are sincerely committed to ensuring their patients' health and comfort.

More Info
EI

Eze I. Google one year ago

Rating

Excellent!

Great service and caring medical professionals

The personnel here have consistently demonstrated a positive and supportive attitude throughout my time as a patient. Dr Nathans stands out as particularly accommodating and transparent, maintaining the highest level of professionalism as a medical consultant. From my personal experience, I can only offer glowing praise for Beechwood.

More Info
SM

Srdjan M. Google one year ago

Rating

Excellent!

Reliable healthcare with exceptional doctor's service

Exceptional service! I've been a patient at this practice since 2003, and they've consistently been outstanding, providing prompt appointment scheduling whenever necessary. Sincere appreciation goes to Dr Nathan's team for their flexibility in accommodating me on such short notice.

More Info
JJ

Jay J. Google one year ago

Rating

Excellent!

Compassionate doctor delivers outstanding medical care

My recent experience at NHS Beechwood was nothing short of exceptional, with Dr. Nathan Ibe providing outstanding medical care. From the initial moment of arrival, the staff demonstrated warmth and attentiveness that immediately put me at ease. Dr. Nathan Ibe's approach to treatment was exemplary. He listened intently to my medical concerns, provided a clear and comprehensive explanation of my diagnosis, and detailed treatment options in a manner that was completely comprehensible. His profound medical expertise was matched by his compassionate approach, and his professional yet empathetic manner was incredibly reassuring during what could have been a stressful medical situation. The entire team at NHS Beechwood represents the gold standard of patient-centered healthcare. Dr. Ibe's commitment to patient care was evident in every interaction, combining medical excellence with genuine human compassion. I feel incredibly fortunate to have received such comprehensive and considerate medical treatment. I wholeheartedly recommend Dr. Nathan Ibe and the NHS Beechwood practice to anyone seeking superior medical care. Their dedication to patient well-being is truly remarkable and sets a high benchmark for healthcare professionals. My deepest gratitude for their exceptional service!

More Info
CC

Christian C. Google one year ago

Rating

Excellent!

Exceptional care and compassion at beechwood medical centre

I want to express my heartfelt gratitude to Beechwood Medical Centre. For over two decades, my family and I have been patients here, and the medical team, particularly Dr. Nathan, has been outstanding. Dr. Nathan consistently demonstrates exceptional patient care, attentively listening to concerns and diligently addressing them with thoroughness and compassion. The front desk staff are equally impressive - consistently courteous, welcoming, and supportive. The introduction of e-consult has streamlined the appointment booking process, making it incredibly convenient and efficient. Their follow-up service is truly personalized and the most comprehensive I have ever experienced. I confidently declare Beechwood Medical Centre as the premier medical practice and wholeheartedly recommend it to my entire social circle. Dr. Nathan, I am profoundly appreciative of the care you have provided to my family, especially following my eye surgery. I used to wonder when patients would start praising your remarkable skills, and now I find myself doing exactly that, fully validating the exceptional reputation you deserve. Thank you, and please continue delivering such exceptional service. Christian Ihekwoaba

More Info
SN

Samuel N. Google one year ago

Rating

Excellent!

Exceptional healthcare with compassionate and attentive staff

Beechwood medical, I want to express my sincere gratitude for the exceptional care you provide in our local area. Your team has consistently amazed me with their professional approach and handling of my medical needs. The staff are incredibly welcoming and attentive, always ready to listen and understand my concerns. In Hackney, Beechwood stands out as an outstanding healthcare provider that truly sets the standard. I wholeheartedly recommend your services to everyone. Having been a loyal patient for over 15 years, I can confidently say you are an invaluable part of our community.

More Info
PS

Pietro S. Google one year ago

Rating

Bad!

Frustrating app and account issues drive me away

Their app, the sole convenient method for scheduling appointments, persistently disconnects my account. Coupled with app connectivity problems, I've been forced to re-register on their service roughly 10-20 times, and I've been repeatedly summoned to their location to "verify my identity" on multiple occasions throughout the years. During my most recent call about this issue, I discovered I wasn't even registered as a patient at the practice - a suspicion I'd harbored before. The practice seems unable to explain or understand why this keeps occurring. With no viable solution proposed and these repeated disruptions, it appears this problem will continue. Consequently, I'm compelled to seek care from a different medical provider.

More Info
OK

Ozlem K. Google one year ago

Rating

Bad!

Frustrating healthcare nightmare that needs immediate attention

Absolutely dreadful service... whenever I attempt to schedule an appointment or connect with staff, I dial at 8am and endure endless waiting, only to be told no slots are available or promised a callback that never materializes. I've been completely unable to consult or communicate with a physician for months, and when I resort to 111 or emergency hospital services, they insist I should have gone through my GP. I'm utterly frustrated and bewildered about what steps I must take just to receive medical attention.

More Info
AA

Aki A. Google one year ago

Rating

Bad!

Greedy doctor fails to provide compassionate care

Dr Nathan views patients as cash opportunities rather than individuals requiring genuine medical assistance. Purely motivated by financial gain! The Beechwood Medical Centre is an utterly deplorable healthcare facility. As someone who typically restrains from publishing critical online reviews out of consideration for potential business repercussions, I find myself compelled to share my experience when the substandard treatment becomes consistently unbearable and crosses acceptable boundaries. The frequency and severity of negative encounters ultimately necessitate providing honest feedback about the unacceptable service.

More Info
VU

Vicky U. Google 2 years ago

Rating

Excellent!

Amazing doctor who truly listens and cares

I first encountered Dr Nathan Ibe during my initial registration and preliminary appointment at the medical practice back in 2015. From that moment on, I've been adamant about seeing no other general practitioner! The reason is simple: Dr Nathan truly listens! He demonstrates remarkable patience, selflessness, compassion, and a methodical approach to patient care. I want to express my heartfelt gratitude to Dr Nathan for his exceptional service! I firmly believe he is an invaluable resource for his patients and the entire medical practice, and I sincerely hope he continues to provide his outstanding care for many years to come. Thank you! Victoria oluchi

More Info
GD

Greg D. Google 2 years ago

Rating

Excellent!

Great local surgery with caring doctors

After looking at some reviews, I suspect others might be referring to a different practice! I've been with Beechwood briefly and have zero issues - it's remarkable that you can contact them at 8am and secure a same-day consultation or doctor's appointment if possible, which is definitely a significant advantage. Dr Nathan is incredibly attentive and consistently strives to address your specific needs and requests. The reception team clearly faces challenging circumstances with constant phone interruptions, and I've observed patients sometimes being quite demanding when their expectations aren't immediately met. People should recognize this is a small GP practice with limited capacity, operating with just one daily doctor, unlike larger medical centers with multiple physicians. Their phlebotomist is exceptional, always attempting to accommodate patients even without prior scheduling, and having an on-site physiotherapist is an additional benefit. The nursing staff is also friendly and professional. Compared to my previous medical practice, which was frankly substandard and prompted my transfer, Beechwood is substantially superior. I am thoroughly satisfied with Beechwood's services.

More Info
GH

G H. Google 2 years ago

Rating

Excellent!

Fantastic healthcare with caring and skilled professionals

I'm genuinely impressed by this medical practice and find the critical comments puzzling. Dr. Nathans and the nursing staff consistently demonstrate exceptional professionalism, compassion, and expertise during every in-person and digital interaction. They've earned my complete loyalty, and I cannot imagine seeking healthcare elsewhere.

More Info
2K

2ton K. Google 2 years ago

Rating

Excellent!

Amazing medical care with quick appointments

I've been a patient at Beechwood for years, and in my opinion, they're unbeatable as a medical facility. What sets them apart is their incredible accessibility - you can call at 8 AM and secure a doctor's appointment the very same day, whether you want a phone consultation or an in-person visit. The entire team, from reception to medical professionals, is welcoming and warm. The doctors are truly exceptional. I cannot recommend this practice highly enough.

More Info
HM

Holly M. Google 2 years ago

Rating

Bad!

Terrible service and attitude at beechwood medical center

I anticipate challenges with scheduling and accessing care at a general practice, but the team at Beechwood has consistently demonstrated a level of discourtesy that goes beyond typical frustrations. Attempting to book an appointment feels like an interrogation, with staff members who seem more interested in creating obstacles than providing assistance. Despite recognizing the inherent stress of their role, I find the attitude of one specific receptionist to be particularly abrasive and devoid of basic compassion. The lack of professional courtesy and empathy is striking and makes what should be a straightforward interaction feel hostile and unwelcoming.

More Info
LG

Linzz G. Google 2 years ago

Rating

Excellent!

Exceptional care from trusted medical professionals

Since childhood, I've been receiving care at Beechwood Medical Centre, and each visit has been marked by exceptional treatment. Dr. Nathan and his team have consistently addressed my health concerns with utmost thoroughness and attention to detail, creating an atmosphere that is both warm and highly professional.

More Info
VM

Vera M. Google 2 years ago

Rating

Excellent!

Exceptional doctor and staff at beechwood medical centre

Dr. Nathan and the team at Beechwood Medical Centre have been incredibly supportive throughout my healthcare journey. Having been a patient here for many years, I can attest to Dr. Nathan's exceptional professionalism and the warm, inviting atmosphere created by his staff. They have consistently helped me navigate my health concerns with care and expertise.

More Info
AS

Ade S. Google 2 years ago

Rating

Bad!

Worst medical experience ever beechwood surgery nightmare

Beechwood Surgery has completely failed to meet even the most basic expectations of medical care. My encounters with various GP practices pale in comparison to the sheer incompetence I've experienced here. Booking an appointment is an absolute nightmare. The phone system is a black hole where time seems to stand still, and waiting weeks just to secure a slot is mind-numbingly frustrating. The physical environment of the practice is equally depressing. Walking in feels like entering a forgotten, neglected space that's simultaneously cold and chaotic. The atmosphere is anything but reassuring or professional. The personnel - from reception to medical staff - demonstrate a shocking lack of interpersonal skills. Their demeanor suggests patients are an inconvenience rather than their primary responsibility. Each interaction feels impersonal, mechanical, and devoid of basic human compassion. They communicate as if patients were mere administrative tasks rather than individuals seeking care. Beechwood Surgery desperately requires a comprehensive overhaul, starting with recruiting staff who possess genuine empathy and understanding of patient care. I cannot emphasize enough how strongly I advise against bringing your family, especially children, to this facility. The experience is nothing short of traumatic. While previous reviews suggest they might attempt damage control by reaching out, what they truly need is fundamental, systemic improvement in their approach to patient care and professional conduct.

More Info

For practice staff

Respond to patient feedback

Track improvement over time

Export evidence for CQC inspections

Claim your profile
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Verified GP
  • Accepts all feedback, both positive and negative.

Contact Information

  • 020 72542855
  • Beechwood Medical Centre 86A Dalston Lane London E8 3AH

Patient Experience Summary

Patient feedback reflects a sharply divided experience at this practice. Many patients report positive interactions with compassionate clinical care, attentive listening, and professional expertise, particularly from medical staff. Reception experience receives mixed commentary, with some patients praising courtesy and efficiency whilst others describe dismissive, discourteous, or unhelpful interactions. Appointment access emerges as a significant concern, with recurring complaints about booking difficulties, limited availability, inconsistent information from staff, and reliance on digital systems that patients find frustrating or non-functional.

Communication inconsistency appears across multiple reviews, with patients reporting unclear guidance about appointment types, service charges, and booking procedures. Administrative efficiency is questioned in several accounts, including delayed document processing and registration issues. Some patients note that waiting times and responsiveness to phone calls present ongoing challenges, though others report same-day appointment availability.

The practice demonstrates continuity of care and reassurance for established patients, with several long-term patients expressing confidence in the service. However, the volume of feedback regarding access barriers, reception staff courtesy, and administrative responsiveness suggests these areas require attention to improve the overall patient experience.

Appointment

42.15 %
Poor

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

56.89 %
Average

Respect

52.43 %
Average

Seen on time

45.67 %
Poor
Filter

Order By

Rating