Beechwood Medical Centre (Dalston)

Terrible service avoid at all costs

This company is incredibly frustrating to work with. Their communication is nonexistent - good luck getting a response by phone or email. I strongly recommend finding an alternative service provider if possible.

Exceptional service with compassionate healthcare heroes

During my visit to BC, I encountered an exceptional team, specifically Miss Jona and Mr. Marius, who provided outstanding assistance with my online appointment. Their professionalism and warmth were truly remarkable, and they helped me with everything I needed. I want to extend my heartfelt praise to these incredible individuals. When someone is unwell, a kind word can make all the difference, and these staff members embody that compassionate spirit. Dr. Nathan also deserves recognition. The rest of the staff should take inspiration from Miss Jona and Mr. Marius, who consistently go above and beyond. Management would do well to acknowledge and reward their dedication and exceptional service. I was so impressed that I decided to replace my previous negative review with this positive one. I left today feeling uplifted and grateful! Thank you! Zdenka Heric dipl.oec.

Terrible scheduling ruins good doctor's reputation

Dr. Nathans seems personable and competent from my perspective. However, the practice's administrative processes are so disorganized and inefficient that I cannot endorse them. One would expect a professional medical office to have a structured appointment system, but instead they rely on an unpredictable phone-based approach with no guaranteed response. This is particularly problematic when patients are unwell and have constrained schedules due to work commitments. Despite numerous critical reviews highlighting these issues, the staff appears completely uninterested in improving their operations, which is deeply frustrating.

Terrible healthcare service that endangers children's health

Completely unacceptable medical care for my child's health issue. When I initially contacted the office on Friday, they refused to schedule an appointment and instructed me to call back Monday morning. Upon calling Monday, I was informed that no appointments were available, the doctor's call list was full, and I should attempt scheduling again the next day. This is an utterly inadequate response to what could potentially be a serious medical concern for my child!

Terrible healthcare experience with unhelpful doctor

I despise visiting my general practitioner or hospital, and whenever I genuinely require medical attention, I'm consistently denied proper treatment. The doctor is perpetually distracted by his radio. When attempting to schedule an appointment, they claim the doctor will contact you, but when he does call, he seems completely disconnected from understanding my condition. He arbitrarily prescribes medications that ultimately worsen my health, forcing me to seek emergency care. This has occurred to me twice now - once with an abscess, and currently I'm suffering from a widespread body rash. No prescribed medication has provided relief, and he hasn't even bothered to examine me or understand my underlying issue. Such incompetence is unacceptable, and he absolutely should not be practicing medicine.

Compassionate care with an incredible medical professional

This practice truly stands out as the most exceptional one I've experienced. The staff are remarkable. However, Dr. Nathan is the real highlight! He has demonstrated incredible empathy and genuine concern for my entire family. He embodies the true essence of a doctor, not just professionally, but with profound emotional depth. My sincere gratitude, Dr.

Disappointing decline in medical centre's patient care

I've been visiting this medical centre for years, and I must say the quality has significantly deteriorated recently. The staff consistently displays an attitude of indifference and rudeness towards patients, which has become even more pronounced during the pandemic. They seem to go out of their way to avoid providing proper care or attention to anyone who contacts or visits the facility. Multiple times, I've had to persistently make phone calls just to obtain basic health information, and each interaction has been met with quick dismissals and incomplete answers unless I explicitly press for specific details. Their current standard of service is a far cry from the excellent care they once provided, and I sincerely hope they can return to their previous level of professionalism and patient-focused approach.

Worst customer service ever from unprofessional receptionist

The receptionist is not just discourteous and brusque, but she also demonstrates a remarkable inability to perform her basic job duties effectively.

Terrible healthcare experience that left me frustrated

Terrible primary care physician. The reception team lacks professionalism, and the doctor displays a dismissive attitude, hastily prescribing antibiotics without conducting a proper examination or showing any genuine interest in understanding the patient's concerns.

Terrible doctor and staff avoid at all costs

I cannot endorse this healthcare provider. The personnel display a lack of professionalism and empathy, creating an unpleasant experience.

Disappointing service from uncaring medical staff

I've been a patient at this clinic for decades, and the front desk staff consistently displays a dismissive and irritable attitude. The physician's approach is equally disappointing, essentially brushing off my health concerns by repeatedly stating that my youth suggests I'll likely be fine, without providing meaningful medical insight or genuine care.

Horrible customer service at this medical practice

The medical practice is an absolute embarrassment. When I attempted to inquire about registration procedures, I was verbally assaulted by a receptionist whose conduct was shockingly inappropriate and completely unacceptable! I fully intend to escalate this issue and will be publicly exposing their appalling treatment.

Compassionate care makes healing journey delightful

Stunning procedure, welcoming and attentive staff

Caring doctors make all the difference

Friendly personnel and an exceptional physician - truly impressive medical care experience.

Compassionate care that made my medical experience better

Incredibly supportive personnel with compassionate, approachable medical professionals who make communication effortless and comfortable.

Exceptional medical care with compassionate staff

Beechwood Medical Centre is an exceptional healthcare provider that I wholeheartedly endorse to anyone seeking personalized medical attention. The Doctor exemplifies professionalism, consistently treating patients with utmost respect and compassion. His empathetic approach is remarkable, and I have been a satisfied patient for over 13 years, unable to recall a single instance of disappointment with their services. Even when consulting locum physicians, the care has been consistently outstanding. When I've needed to leave callback messages, the Doctor has always been prompt and responsive. He listens intently and provides the most appropriate recommendations. Unlike other healthcare providers who might superficially engage while dismissing genuine concerns, Beechwood Medical Centre offers genuine, attentive care. I've noticed some critical reviews on this platform and while technological aspects like app functionality might cause frustration, the allegations regarding Dr. Nathans' personality are completely unfounded. He is a dedicated professional who genuinely prioritizes patient welfare. My most recent interaction demonstrated his proactive approach. Instead of repeatedly prescribing ineffective treatments, he promptly referred me to Homerton Hospital for comprehensive testing. The staff's demeanor is equally commendable. I've witnessed them maintaining remarkable composure even when confronted by challenging patients. Their ability to defuse tense situations professionally suggests excellent training and emotional intelligence. I consistently leave the surgery feeling positive and grateful, and I sincerely appreciate the entire team's commitment to exceptional healthcare service.

Compassionate care that saved my life and hope

Beechwood Medical Centre feels like a second home, thanks to the incredibly compassionate Doctors, Nurses, and Receptionists who treat patients with genuine understanding. Despite my complex medical challenges and struggles with depression, the GP Surgery has been steadfast in pursuing comprehensive care, persistently coordinating with various specialists to find a lasting medical solution. My journey away from suicidal thoughts was profoundly influenced by a nurse named Florence, whose extraordinary empathy helped me rediscover my sense of self. Her remarkable concern and support restored my hope and gave me the confidence to embrace life again. She meticulously ensures all follow-up procedures and hospital communications are handled with utmost care and precision. Beechwood is more than just a GP Surgery - it's a sanctuary of healing and support. I was initially referred here by someone who had previously experienced their exceptional care, which speaks volumes about their reputation. This isn't just about my individual experience, but about the broader impact they have on patients' lives. Thank you, Beechwood, for being an unwavering support throughout my years of health challenges.

Worst medical center ever avoid at all costs

Beechwood Medical Center is an absolutely dreadful general practice. The entire staff, from reception to the doctor, are unprofessional, cold, disrespectful, and chaotic. With only one full-time physician who appears completely incompetent, patients are better off managing their own health. The doctor seems more interested in listening to the radio during consultations than providing meaningful medical care. They consistently dismiss patients' concerns, belittling their illnesses and disabilities, which I can attest to from 18 years of personal experience. The doctor is notoriously unhelpful, refusing to write necessary letters and demonstrating a total lack of interest in patients' health problems. The fact that the doctor and nurse are a married couple seems to contribute to an insular and unwelcoming environment. Reception staff are equally difficult, showing no compassion or professionalism towards those seeking medical assistance. My advice is simple: avoid this practice at all costs. Our family finally left after 18 years, and our new GP surgery is dramatically better - a complete relief compared to Beechwood. The previous practice's inefficiency is stunning; they took weeks to transfer medical records when it should only take days. The medical neglect is shocking. I've had to undergo two appeals due to the doctor's apparent discrimination and disinterest. In one alarming instance, abnormal blood test results were ignored, leading to a serious health incident where I fainted before receiving any attention. The doctor's delay could have had serious consequences. Even more disturbing, the doctor has been accused of emotional and verbal abuse, and is currently facing medical neglect and civil rights litigation. The practice has never referred patients to support organizations like NIA for abuse survivors. My recommendation is clear: the NHS must investigate and potentially close Beechwood Medical Centre. Save yourself the stress and find a genuinely caring medical practice.

Caring staff make every visit a positive experience

The reception staff consistently provides a friendly greeting upon arrival and farewell. While there might occasionally be a delay in seeing the healthcare provider despite a scheduled appointment, I interpret this as a sign of their commitment to giving each patient thorough and unhurried attention, rather than mechanically adhering to strict time slots. Both the physician and nurse demonstrate genuine attentiveness, carefully considering my medical concerns and valuing my input regarding treatment and medication options.

Great service with a smile

The employees were welcoming and pleasant.